Bella nails & spa

+1 760-671-5534

12543 Palm Dr, Desert Hot Springs, CA 92240 United States of America

Open Today: -

Quick Facts About Bella nails & spa

Strengths: 1. Friendly and welcoming atmosphere: Bella Nails & Spa is commended for providing a friendly and comfortable environment for customers. This helps create a positive and relaxing experience for anyone visiting the salon. 2. Clean and hygienic: The salon is consistently mentioned as being clean and well-maintained. This is an important aspect of any nail salon as it ensures the safety and health of the customers. 3. Skilled nail technicians: Multiple comments praise the manicures and pedicures performed at Bella Nails & Spa. Customers appreciate the high level of skill and attention to detail displayed by the nail technicians, leading to satisfactory results. 4. Accommodating for appointments: The salon is flexible with appointments, allowing customers to easily schedule their desired services. This provides convenience and helps to avoid long wait times or disappointment for walk-in customers. 5. Excellent customer service: Many customers mention the great customer service they received at Bella Nails & Spa. From friendly interactions to going above and beyond to ensure customer satisfaction, the salon excels in this area.

Weaknesses: 1. Inconsistent quality: Some customers have experienced a decline in the quality of their services during subsequent visits. In particular, one comment mentions being disappointed by a different nail technician who provided subpar service compared to their previous visit. 2. Rushed service: One customer states that their full set was rushed, leading to unsatisfactory results. This indicates a potential problem with time management or prioritizing customers, which needs to be addressed. 3. Pricing issues: A customer complains about being charged incorrectly, indicating a weakness in the salon's accounting or communication system. This can lead to customer dissatisfaction and needs to be rectified. 4. Rude owner/nail technician: A couple of comments mention encountering a male technician who exhibited rude behavior. This is a significant weakness as it can leave a lasting negative impression on customers and harm the salon's reputation. 5. Limited nail style options: One customer expresses disappointment in the salon's refusal to do modern or trendy nails. This limits the choices available to customers and may result in them seeking alternative salons that offer a wider range of nail styles.

In conclusion, Bella Nails & Spa has several strengths, including a friendly atmosphere, cleanliness, skilled technicians, accommodating appointments, and excellent customer service. However, weaknesses such as inconsistent quality, rushed service, pricing issues, rude staff, and limited nail style options need to be addressed for the salon to maintain and improve its reputation.

Best TL Reviews

Very friendly, clean and relaxing location. She did a wonderful job on my manicure and pedicure.

I loved Bella nails & spa! They made us 3 ladies feel comfortable. Love my orange color with my Halloween designs!! I give them 10 thumbs up service was excellent. Will recommend my friends to them..

My full set was rushed & it hasn’t even been a week and they already look awful. What I asked for vs what I got doesn’t compare. Unfortunately I work Night Shift I wasn’t able to come back to speak with the nail tech. I was also charged incorrectly. Im very disappointed

UPDATED REVIEW::: I went to this salon for the second time this past weekend and I had a different nail tech than the first time I went and gave a raving review. I had the male tech and he was awful. He was rude and acted as if I was an inconvenience, I made an appt a week before. When he was handing me the color choices he legit tossed them on the table. I thought about walking out but I really needed a fill. He did an awful job painting my nails and hurt my fingers. I didn't bleed so I cant say this is the worst fill job I've had but I am so disappointed. If I can go and only see the female tech I would go every 2 weeks. The salon was very clean and the music is nice but that man needs to be bookkeeping only for his business.

FIRST REVIEW:: Highly recommend! I went In Today for a pedicure and a fill. BEST pedicure I’ve ever had. Service was amazing. Shop is clean and comfortable. So happy I found this place!

This is the best nail salon in Desert Hot springs, make an appointment though, they don't take walk ins

The woman did an amazing job with my French tip. Coming back to get my toes done ????

The owner was rude (a male) about how they don't do modern nails or trendy nails.

My friend referred me here because I needed a new nail tech. I called and they were able to take me in for a new set and pedi even though they were busy. The owner helped me out and he was great! Went above and beyond, my nails look great. I'll definitely be coming back!