Quick Facts About Elachi Restaurant
Elachi Restaurant has received a mix of positive and negative comments from customers, which we will now analyze to evaluate its strengths and weaknesses.
Starting with the positive feedback, many customers have mentioned the excellent customer service provided by the staff at Elachi Restaurant. They describe the staff as friendly, helpful, and attentive. Jay, in particular, is praised for his exceptional customer service skills, going above and beyond to ensure a pleasant dining experience. This highlights a major strength of the restaurant in terms of its excellent customer service, which creates a positive atmosphere for patrons.
The quality of the food at Elachi Restaurant is repeatedly praised by customers. Many have described it as excellent, delicious, and the best Indian cuisine in town. This indicates a strength in the restaurant's ability to consistently serve high-quality dishes that satisfy customers' taste buds. The positive comments about the food also suggest that the restaurant has a talented and skilled kitchen staff, who are proficient in preparing Indian cuisine to perfection.
Several customers have also mentioned that Elachi Restaurant offers complimentary drinks at the end of the meal. This small gesture adds value to the dining experience and enhances customer satisfaction. It shows that the restaurant values its customers and is willing to go the extra mile to make them feel appreciated.
However, despite these strengths, Elachi Restaurant has some significant weaknesses that need to be addressed. One major complaint is the poor delivery service. Some customers have reported long waiting times, with one customer waiting two hours for their order to arrive. Additionally, the food delivered was deemed cold, soggy, and in an overall poor state. These negative experiences indicate a lack of efficiency in the restaurant's delivery service, resulting in dissatisfied customers. The lack of response to customer complaints further exacerbates the issue, showcasing a weakness in the restaurant's ability to handle and resolve customer issues effectively.
Another complaint revolves around inconsistency in the quality and service. While some customers have had consistently positive experiences over an extended period, others have encountered disappointing meals. These negative experiences highlight a potential issue with the inconsistency of food preparation and service. This inconsistency could create uncertainty among potential customers and may deter them from visiting Elachi Restaurant.
In summary, Elachi Restaurant has several noteworthy strengths, including excellent customer service, high-quality food, and the provision of complimentary drinks. However, it also has some significant weaknesses, such as poor delivery service, inconsistency in food quality and service, and a lack of responsiveness to customer complaints. Addressing these weaknesses by improving delivery efficiency, ensuring consistency in food preparation and service, and implementing a more robust customer complaint management process can significantly enhance the reputation and success of Elachi Restaurant.
Best TL Reviews
Had a pleasant evening meal ! Very helpful and friendly food was excellent even gave us a complimentary drink at the end. Thanks to Jay for the customer service nothing was a problem. Totally recommend this restaurant best Indian in town ????
Ate here whilst in the area and the food was fantastic! Best Indian meal we have had in a long time. Staff friendly and helpful and definitely worth a try if in the area.
Waited 2 hours for delivery, had to call them 3 times. When it finally arrived everything was cold and soggy. No apology. No offer of refund or discount. Terrible service. Tried ringing them after food was delivered to complain about quality and no answer. Messaged them and still no response.
Service excellent, food very good at bank holiday, spicy and warm atmosphere, some portions were small but over all recommended. I would back again
Ordered food through Uber. Delivery eta 18.45-19.05, arrived 19.20. Food was in a mess in the bottom of the bag and swimming in grease. Had to microwave everything as everything was cold. My sauce for my Biriani was non existent and all I had was 5 pieces of boiled potato.
Tried calling Elachi but my call was “disconnected 5 times at least.
Husbands shami kebab was a plateful of onions and 2 patties no sign of any omelette.
Total waste of £42. Never again
Used Elachi regularly for 18 months always brilliant however tonight very poor. Starters came quick waited 30 mins for main course even though only people in their because they had concentrated on take seats. When come meal the chicken was dry and quite tough. Bombay aloo was cold. Did tell them but no apologies from owner or discount. May I say look after diners and regulars first. Terrible meal.
I love eating here, the service is always friendly, the food is always good!
ate here while on holiday in the area and it was amazing.
staff very pleasant and attentive, food was delicious and cooked to perfection.
Price was reasonable. Good chance we will visit again before going home.
Place Pictures
Elachi Restaurant Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations