Quick Facts About Elegant Garden Nails & Spa
Elegant Garden Nails & Spa seems to have a mix of positive and negative experiences based on the comments provided. To fully analyze the strengths and weaknesses of the place, we will break them down into different categories:
1. Customer Service:
- Strengths: The salon is praised for having kind, courteous, and skilled technicians. They make customers feel comfortable and relaxed during their visit. Many customers appreciate the long-term relationships they have built with the staff.
- Weaknesses: There are significant complaints about unprofessional and dismissive behavior from certain staff members. In some instances, customers were ignored and not given proper attention. This suggests inconsistencies in customer service quality.
2. Quality of Services:
- Strengths: The salon receives positive feedback for its nail services. Customers mention great results after receiving pedicures, gel manicures, and acrylic nails. The gel pedicure is specifically praised. The technicians are commended for their thorough work and attention to detail.
- Weaknesses: There are instances where customers were dissatisfied with their services. One customer complained about not receiving the desired nail design, while another had issues with the removal of gel nails. These incidents raise concerns about consistency and the ability to meet customer expectations.
3. Availability and Timeliness:
- Strengths: The salon is open on Sundays, which is convenient for customers who have limited availability during the week. Additionally, some customers mentioned short wait times when they visited.
- Weaknesses: Availability seems to be inconsistent, as a few customers mentioned that the salon had unexpected closures. There were also complaints of long wait times and delays in service, leading to frustration and disappointment. These issues could be attributed to understaffing or poor scheduling.
4. Communication and Language Barrier:
- Strengths: There were no specific comments addressing good communication or language skills, suggesting that this aspect of the salon's operations is satisfactory.
- Weaknesses: One customer mentions that no one else at the salon spoke English apart from Jennifer, the technician she interacted with. This language barrier may have contributed to miscommunication and difficulties in resolving issues.
5. Pricing:
- Strengths: Multiple customers mentioned that the prices at Elegant Garden Nails & Spa are reasonable and beyond their expectations. This affordability is seen as a positive aspect of the salon.
- Weaknesses: There were no specific complaints about pricing in the comments provided.
6. Professionalism and Business Practices:
- Strengths: The owner, Ellie, reached out to a dissatisfied customer and was apologetic, offering to rectify the issue. This gesture demonstrates a commitment to resolving customer concerns and maintaining a positive reputation.
- Weaknesses: Despite the owner's intervention, some staff members exhibited unprofessional behavior, including the technician's refusal to address issues with the customer's nails and the dismissive attitude of the person in charge. These incidents highlight a lack of consistency in professionalism and proper management.
In conclusion, Elegant Garden Nails & Spa has strengths in terms of positive customer experiences, quality of services, affordability, and intervention by the owner in certain cases. However, there are weaknesses related to inconsistent customer service, availability, and unprofessional behavior from some staff members. Improving these areas could help the salon enhance its reputation and provide a more consistently positive experience for customers.
Best TL Reviews
Great spot my mother has come here in the past and recommend them. I rarely ever do any services on my self but today Sunday I wanted to get a pedicure since the last one I had was the beginning of February and I had just returned from a one week river camping trip so my feet were in pretty bad shape lol as it is I don’t have the best looking feet. The last place I had gone to was closed so I decided to try this place and it didn’t disappoint. I had already drove to 2 other spots and they were closed Sunday I remembered my mom had mentioned this place in the past so I looked it up and it was open. When I walked in they only had two other customers so I didn’t Have to wait. The young woman who helped me did a fantastic job she cleaned my nails really good took all the river dirt out and was just wonderful. I loved the gel pedicure she did. I will be coming back here for sure! Thank you for the great job I really loved it !
Ill start by saying Ive been coming to this salon for years, never had any issues. Sunday I came in, got a pedicure and full set done. I showed a pic of the nails i wanted got nothing close to it. This was not a white tip this is a half a white nail. I came back 5 min after i left that there were air bubbles all over my nails, all Jennifer did was file once and put more clear polish on them. I told them i was not happy with them, i told them i would come in the next day since they were closing to get them fixed which Jennifer agreed. I came back at 450pm the next day and Jennifer was gone. The lady "in charge" was dismissive, rude, and ignored me and said "she doesnt want to be involved". She gave me multiple excuses as to why not do my nailsor at least make me an appt for the next day since they wanted to go home early. She states no one knew how to make an appt. No one knew how to do nails, no one else spoke english, no one had jennifers number (which they ended up calling her later) they were closing early, this wasnt her problem, she didnt care, and walked off. They called "jennifer" but it was Ellie the owner according to her, and was very apologetic and made me an appt to come in the next day at 5 and they would remove my nails and put a new set. it would all be taken care of. I agreed. I get a call this morning from Jennifer who is supposed to be "taking good care of me today" and says i need to come in at 4 since shes leaving early, i told her my appt was 5 and was assured this issue would be handled today. she again said she was leaving at 4, or i can pick up my refund my full set. Im picking up my refund but they have been so unprofessional and for being such a loyal customer for years this isnt how you do bussiness. STAY AWAY
OMG.. THIS IS BY FAR, THE BEST NAIL SALON I HAVE EVER BEEN TO. The women here are so kind and courteous. They go above and beyond to ensure your comfortability. They are efficient and very skilled with their work. The prices are beyond reasonable. I've been to nail salons who charge way more and don't even do half that they did for me. I would recommend this place to any and everyone. Shout out to Ms. Anna. Much love to you!!
My husband and I have been coming here for 5 years. We appreciate how kind all of the technicians are and how skilled they are.
We go no where else for our pedis and Manicures. Appreciate them so much we are always so relaxed when we leave.
Yo lo visito con frecuencia, pero el día de hoy una mala experiencia, al pintarme las uñas amén gel el borde de la uña del dedo pulgar quedo muy gruesa y una vez anterior ugly me había quedado cuando me la pinto la misma persona.
Hoy le pedí que me la reparara, porque esa vez al día siguiente con l humedad y el contacto con otras superficies la pintura se daño y ella dijo que estaba bien, y muy molesta me jalo l mano para seguir trabajando en ella.
Es más siempre después de ponerme la crema usan la toalla caliente en mi manos y hoy hasta eso omitió.
No sé si nombre, pero el día de hoy usa un suéter animal print.
Nail tech RUINED MY NAIL BEDS. She wrapped my fingers to remove the gel, after removing wraps she started using the drill file. When questioned She kept insisting that what I had on my nails wasn’t gel (it was) and that it wasn’t coming off. I could see that the nails that she unwrapped last were coming off, she didn’t leave it wrapped long enough but kept insisting that it wasn’t gel, that it wouldn’t come off. My nails are now very brittle and my nail beds are destroyed. I went to this salon to get gel removed and to get a gel manicure. After they finally got to me I was feeling unwell (just came from getting my booster) and had decided to only get the gel removed. I don’t know why any nail tech would do such a mean thing to a customer.
In less than an hour,
She removed my old gel and did.my acrilyc nails. They didn't have gold starts yet, these nails look beautiful with the silver.
I'm so happy with the results.
????
I went today at 10AM and was asked to come back at 1PM because they were busy. When I got back, they took forever to attend me to get my pedicure done. After I finally got seen, they asked me to wait for my full set since there was other people. I kept waiting with my friends and I got frustrated as they kept taking other people in. I checked my phone and it was 4PM and they still didn’t have anyone ready for my full set. Other customers were frustrated as well since they had an appointment and weren’t seen on time. Many left disappointed in their service. I left to get my full set done at another place. The owner was on maternity leave and it’s sad to see that her business can’t be trusted without her there. They completely wasted my day.
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Elegant Garden Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:30 PM |
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