Emanuel Pet Grooming

+1 323-557-6203

212 S Atlantic Blvd # 104, East Los Angeles, CA 90022 United States of America

Open Today: -

Quick Facts About Emanuel Pet Grooming

Strengths:

1. Excellent service: Many customers have praised the grooming place for its exceptional service. They mention that they have been coming here for several years and are pleased with the experience. This indicates that the grooming place has built a loyal customer base.

2. Caring and knowledgeable staff: The grooming place is commended for taking good care of animals. One customer specifically mentions that they took the time to explain the severity of the neglected nail situation and provided guidance on proper care. This highlights the groomers' expertise and dedication to the animals' well-being.

3. Clean facility: Several customers mention that the grooming place is clean, which indicates that the establishment maintains high standards of cleanliness. A clean environment is essential when dealing with animals to prevent the spread of diseases or infections.

4. Reasonable pricing: Some customers appreciate the pricing at Emanuel Pet Grooming, mentioning that it is competitive compared to other places in the area. This suggests that the grooming place offers good value for money, attracting cost-conscious pet owners.

Weaknesses:

1. Inconsistent service: While there are positive comments about the service, some customers express disappointment in the decline of the grooming place's quality over time. They mention that the service has gone downhill and have encountered issues with bad communication and rude encounters. Inconsistency in service can lead to a loss of loyal customers.

2. Poor customer service: A few clients highlight bad customer service experiences. They mention that staff members did not greet them properly, appeared irritated, and lacked people skills. This indicates a lack of professionalism and may create a negative experience for customers.

3. Lack of attention to detail: One customer mentions that their dog returned with cuts after the grooming, indicating a lack of attention to detail in the grooming process. This can be concerning for pet owners who expect their pets to be handled with care and not sustain injuries during grooming.

4. Mistreatment of animals: A particularly negative review alleges mistreatment of the dogs, including poor treatment, lack of food or water for extended periods, and tight accessories causing discomfort. Such allegations of animal mistreatment are damaging to the grooming place's reputation and may lead to a loss of trust from potential customers.

5. Poor time management: Multiple customers complain about excessive waiting times for their dogs to be groomed. This reflects poorly on the grooming place's ability to manage appointments and meet customer expectations.

In conclusion, Emanuel Pet Grooming has strengths in providing excellent service, caring for animals, maintaining a clean facility, and offering reasonable pricing. However, the grooming place faces weaknesses in inconsistent service, poor customer service, lack of attention to detail, allegations of mistreatment, and poor time management. Addressing these weaknesses is crucial for the grooming place to maintain a positive reputation and retain customers.

Best TL Reviews

Very good service, I been coming here for the past 3 years. It a pleasure working with them. Excellent! Best grooming in the area.

Took my mother in laws dog to get her nails clipped after they neglected to cut them for months. She had one curled up piercing her skin. They took very good care of her, and took the time to explain to me how bad it was and how to properly take care of her nails.

The dog is Tiny, 8 pounds and she bit the groomer and he didn't make a fuss about it at all. I will be bringing my own dogs here and my mother in laws dog regularly here from now on. Very clean & Great service.

I took my puppy to get a bath, hair cut and a nail trim. I was super happy with the results! Plus they gave me free hair accessories, she looks adorable!!! Amazing customer service! I TOTALLY RECOMMEND!!!!!????????????

They treated my Lucy great and left her super cute and smelling nice. Pricing is really good compared to most places. Would definitely recommend!

I took my dog here bc of the reviews but once I got received him back my dog had cuts. Did bad customer service.

Horrible Customer Service.

An OK grooming, however, there are so many groomers within a 5 mile radius, why put up with bad communication and rude encounters.

When I leave my fur baby at a groomer, I want to know that he will be taken care of. The service here was better in the past, but it has really gone down hill.

The groomer just stares at you as you walk in and ignores any greeting offered. He looks irritated, and I hope that he doesn't take out his frustration on our pets. There's a teenage boy who has absolutely no people skills. I wonder if he's taking notes from the groomer? Everything is purely transactional, abrasive in tone, and lacking of standard etiquette.

Over the phone interactions? Good luck.

When I come to pick up my fur baby, it's that dry, annoyed demeanor once again. I guess he'd rather be somewhere else. Again, this makes me question my choices. I felt like I probably shouldn't have left my dog with them. If they didn't want to be there, they could probably care less about my baby.

It's a number. You pay that number. And then they walk away. Nothing else. So I excuse myself from the shop.

I won't be returning. I'd rather take my business elsewhere.

very good service for a reasonable price and employees are friendly and helpful. Would definitely recommend this place, they left my dog looking so cute.

DO NOT take your dog here. I would give zero stars and I felt like this was necessary to be said. I took my 2 dogs and they said it was gonna take about 4 hours but when I called they said they weren’t ready. We waited another another two hours and they said they were not done yet. We waited a little and went to the place since it was about to close. We walked in and we heard them talking and treating the dogs including mine very poorly. My dogs were not provided with food nor at least water for more than 6 hours. They did not even do a good job cutting my dogs hair and when I got home they were so scared. Plus they put some bows on my dogs hair which were way to tight and close to their skin. So if you’re looking for a good place where your dog gets a good service DO NOT TAKE THEM HERE!!!!! Unless you want to scar your fur babies.