Quick Facts About Esplanade Cafe
The Esplanade Cafe, based on the comments provided, appears to have several strengths that contribute to its positive reputation. One of the standout strengths is the quality of their ice cream, which has been repeatedly praised as amazing, sublime, and the best ever tasted. This indicates that the cafe has a speciality that sets it apart from other establishments and draws customers specifically for its ice cream. Additionally, the fact that they have had their ice cream delivered to customers who live over 300 miles away in England suggests that the quality and appeal of their ice cream extends beyond their immediate vicinity.
Another strength mentioned in the comments is the lovely service and friendly staff. Customers have praised the welcoming atmosphere of the cafe and the good service they have received. This indicates that the staff are attentive, polite, and create a positive experience for visitors. Furthermore, the cafe offers a range of food options beyond just ice cream, including coffee and cakes, which have been described as good and amazing. This demonstrates the cafe's ability to cater to a variety of taste preferences and create a well-rounded menu.
The Esplanade Cafe has been referred to as a favorite place by some customers, indicating that it has built a loyal customer base. This suggests that the overall experience at the cafe is consistently positive, as customers would not consider it a favorite if they only had one good experience. Additionally, the cafe has been commended for its homemade ice cream, which adds a sense of authenticity and craftsmanship to their offerings. This can be seen as a strength, as it sets them apart from establishments that serve commercially-produced ice cream.
However, there is a significant weakness that should be addressed. One customer had a negative experience where they felt mocked and accused of queue jumping. This highlights a flaw in the customer service provided by the staff members involved. It is crucial for an establishment to treat their customers with respect and professionalism at all times. This incident, if not addressed and rectified, could cause customers to have a negative perception of the cafe and potentially deter them from returning.
In conclusion, the Esplanade Cafe has several strengths that contribute to its positive reputation, namely the quality of its ice cream, lovely service, and good range of food options. These strengths have garnered praise from customers and have helped build a loyal customer base. However, it is important for the cafe to address the incident where a customer felt mistreated by the staff members. By addressing this weakness and ensuring that all customers receive respectful and professional service, the Esplanade Cafe can maintain its positive reputation and continue to thrive.
Best TL Reviews
Great food, ice cream amazing.
You need to go try this cafes ice cream! It is the best I have ever, ever tasted! We have had this ice cream delivered to us by my bestest brother in law and we live over 300 miles away (might be more!) in England! This ice cream stops you talking! Sublime ice cream!!
Lovely service, good coffee and amazing cakes
Was one of my favourite places, but truly shocked today by members of staff who poked fun at me with another customer just I literally went out the door! Ignore the fact that I was accused of queuing outside to be served just 2 minutes before. Absolutely terrible experience and will NEVER come back.
Ice cream is excellent and so is the food, friendly service. Great place to stop for a snack and a sweet treat.
Best ice cream in Scotland. Filled rolls very good, good service too
Brilliant home made ice cream. Well worth a visit.
Had the soup, a panini and millionaire shortbread at the Gourock store. All food brilliant and lovely, welcoming staff!
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Esplanade Cafe Info
Amenities
Service options
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In-store shopping
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair-accessible entrance
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | 08:00 AM - 07:00 PM |
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Location
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