Evergreen

+44 1685 383882

62D High St, Cefn-coed-y-cymmer, Merthyr Tydfil CF48 2PL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Evergreen

Evergreen place is a Chinese takeaway restaurant that has received mixed reviews from customers. While some customers praise the quality of the food and the fast delivery service, others have experienced significant issues with their orders and have expressed dissatisfaction with the customer service. In this analysis, we will explore the strengths and weaknesses of Evergreen place based on the comments provided.

Starting with the strengths, it is evident that some customers have had positive experiences with Evergreen place. One customer describes it as the "Best Chinese ever tasted" and states that it is better than a competitor, Jen Chang's. The use of positive adjectives such as "fresh," "hot," and "delicious" suggests that the food quality at Evergreen place is high. Additionally, the customer describes the food as "lush," indicating that it is enjoyable and satisfying. This positive review highlights the potential strength of Evergreen place in terms of food quality and taste.

Another strength mentioned by a couple of customers is the fast delivery and overall good quality of the food. They have found that the orders are usually delivered promptly and that the food is of good quality. This could be seen as a strength for Evergreen place, as efficient delivery and consistent quality can contribute to customer satisfaction and loyalty.

However, the weaknesses of Evergreen place, as expressed in multiple comments, are significant and cannot be ignored. Firstly, the most common complaint is about late deliveries. Two customers explicitly mention waiting for more than 2 hours and nearly 3 hours for their orders, respectively. One customer even mentions that their children had already gone to bed by the time the food arrived. Late deliveries can be frustrating for customers, especially when there is no communication or apology from the restaurant. This is a clear weakness for Evergreen place in terms of their efficiency and customer service.

In addition to late deliveries, there are complaints about incorrect orders. One customer mentions receiving curry instead of sweet and sour, while another complains about missing items. In both cases, the customers were not able to get a replacement or refund immediately, which indicates a lack of responsiveness and problem-solving on the part of the restaurant. Furthermore, there is a customer who mentions that they experienced food poisoning after consuming food from Evergreen place, which is a major concern in terms of health and safety. These issues with order accuracy and food quality are significant weaknesses for Evergreen place, as they undermine customer trust and satisfaction.

Another weakness expressed by customers is poor customer service. One customer mentions the rudeness of a staff member and another describes an incident where they did not receive the correct change and were questioned by the staff in front of other customers. Rude or confrontational behavior from staff can leave customers with negative impressions of the restaurant and discourage them from returning. This is definitely a weakness that Evergreen place needs to address in order to improve customer satisfaction.

In conclusion, the strengths of Evergreen place include positive reviews regarding food quality, taste, and fast delivery. On the other hand, the weaknesses include late deliveries, incorrect orders, food poisoning, and poor customer service. While some customers have had positive experiences at Evergreen place, the negative experiences expressed in the comments outweigh the positive ones. To improve and overcome these weaknesses, Evergreen place should focus on improving their delivery times, ensuring order accuracy, addressing any food safety concerns, and training their staff to provide excellent customer service.

Best TL Reviews

This was my regular takeaway, had been eating from there since it opened. But it has drastically gone downhill! Last time i ordered it was well over 2 hours late! My children had gone to bed by the time it came. I rang after an hour and was told its on its way which wasn't true because it took almost an hour and a half after that. No apologies either. Will never buy from here again. Bad customer service

Waited nearly 3 hours for food , they went to the wrong address when specifically repeating the number of address, then to charge double for delivery when it wasn’t my fault. Food wasn’t the greatest and cold. Will not order from there again.

Terrible. Messed my order up and then said they couldn't bring me another one... or if they did it'll be a while because they are busy...

Ordered sweet and sour. Was given curry.

Was offered one next time.. for free or a reimbursement... Not really acceptable. I wanted it now. Going to have to cook now. Defeated the whole point of ordering

**UPDATE. Ordered again last week... to get my free meal.. messed it up AGAIN. Finally sorted after an hour..

MYSELF, PARTNER AND FRIEND ILL AS HE'LL FROM FOOD POISONING. AVOID

Best Chinese ever tasted. First time for an Evergreen and it’s hands down better than Jen Chang’s by a mile, which I’ve always had. Pity don’t deliver to Pentrebach. Fresh, Hot and delicious. Lush Thankyou x

Often use this chip shop but disappointed tonight when I had my fish and chips. There was so little actual fish that it should have been called batter and chips.

Food is always overly greasy. Also found the woman who worked there quite rude. Have her £10 and she didn't give me the correct change. I confronted her about it and she states she was sure that I gave her £5. She then proceeded to ask everyone else in the queue whether they witness what I gave her. Last time I will go there when desperate.

Very good overall

have missed a few items over the past year but generally no problems, fast delivery and good quality

Ordered food on Saturday and the batter on my chicken balls wasn't cooked same with the jumbo sausage which wasn't cooked either and I also ordered chicken which was pink so that obviously wasn't cooked, wasn't happy because all my food basically went in the bin what an absolute waste of money. I will not be ordering from there again absolutely disgusted!!