Family Robinsons Fish & Chips

+44 1642 884080

3, Rimswell Parade, Stockton-on-Tees TS19 7LB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Family Robinsons Fish & Chips

Strengths:

1. The food is hot and fresh, indicating that it is prepared and cooked to order. 2. The portion sizes are described as good, indicating that customers receive a satisfactory amount of food. 3. The chips are described as chunky and well cooked, suggesting that they are of high quality. 4. The batter is crispy and flavoursome, indicating that it is well-prepared and enhances the taste of the fish. 5. There is a standard chip shop range of basic items, making it convenient for customers to find familiar options. 6. The restaurant is recommended as being well worth a visit, indicating that overall, the food and experience are enjoyable.

Weaknesses:

1. Inconsistent quality is mentioned by a customer who experienced a pattie falling apart and was disappointed with the amount of fish. This suggests that there may be inconsistency in the preparation and portioning of the food. 2. One customer complains about the food not being nice or hot, indicating a lack of quality control or attention to ensuring food is served at the correct temperature. 3. Portion sizes are mentioned as varying dramatically, suggesting a lack of consistency in portioning among different staff members. 4. Several customers complain about the shop running out of food before closing time, indicating potential supply chain or management issues. 5. Some customers express frustration with the attitude of the staff, mentioning that they were treated poorly or had issues with communication and order accuracy. This suggests a need for improved customer service and communication skills. 6. One customer mentions an issue with ordering a specific preparation style and not receiving the desired accompaniment, leading to dissatisfaction with the staff's response. This suggests a need for better attention to customer preferences and communication.

In conclusion, Family Robinsons Fish & Chips has strengths in terms of hot and fresh food, good portion sizes, well-cooked chips, and flavoursome batter. However, there are weaknesses in terms of inconsistency in quality and portion sizes, potential issues with supply chain and management, and poor attitude and communication from staff. These weaknesses should be addressed to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

The food was hot and fresh and was of a good portion size. The chips were chunky and well cooked. The batter was crispy and flavoursome. There was a standard chip shop range of basic items. Well worth a visit.

This is a photo of the pattie I bought which fell apart in my car outside the shop when I opened the paper. The amount of fish is disgraceful I think you would agree. I took the pattie back into the shop and complained and was told that's how they are made and there is nothing wrong with it. To be fair I was offered a refund which is an admission of guilt. So if you fancy a pattie don't go to this fish shop I know I won't visit again.

This was a good fish shop at one time but not anymore.. the food is not nice or hot only warm and the portion well what can I say …it was a kids size .. the fork is Childs size its my Grandsons … the fish chips and peas cost £9.40 what you see on the plate is what I got ????????..

never again will I go too this fish shop ????????

Lovely fish and chips and the girls are always friendly a nice friendly family run shop.

Portions vary dramatically, depending on who serves you but all in all quite tasty food.

3 times in a row been in well over a hour before closing for the staff to say they have nothing left?

Why have opening times on the door and online if they aren’t valid, just seems like staff want to get away early everytime

Would never use this fish shop again. Attitude of the staff is a appalling. Rang to order lightly battered and well done told they were already done, when got there asked for scraps with them and was told you don't get scraps with lightly battered, asked to speak to manager ,just to get a load of Attitude of her, apparently you carnt order fish and the way staff speak to customers is fine..

Then even said I'll talk to owners, manager laughter.. disgraceful attitude

Just love their fish and chips, the fish has just tje right amount of batter and the meat is white and delicious