Fantastic Nail & Spa

+1 774-992-0376

435 State Rd, Dartmouth, MA 02747 United States of America

Open Today: -

Quick Facts About Fantastic Nail & Spa

Strengths: - The nails came out beautifully after sharing an Instagram post for inspiration. - The male tech who did the nails was friendly and polite. - They have a variety of services available, including ANC/Dip. - Appointments are accepted, and walk-ins are also accommodated. - Pedicures were quick for walk-ins and came out fine. - The salon is clean and well-maintained.

Weaknesses: - The manager and staff were rude when a customer expressed dissatisfaction with their nails. - The quality of work and customer service was described as atrocious. - The person doing the nails did not properly listen to the customer's requests and made mistakes with the nail design and shape. - The person doing the nails rushed through the process and prioritized quantity over quality. - Sanitary practices were questionable, with tools being rinsed with water used on previous clients. - The salon made a customer wait for 20 minutes only to refuse to do any nail art. - The salon is expensive, and customers felt that they did not receive consistent or satisfactory service for the price. - Inconsistent service, such as not receiving a massage or paraffin treatment despite paying high prices. - Lack of attention to detail, such as not providing an extra coat of nail polish when requested. - The salon plays Christian music, which may not be appealing to a diverse community.

In analyzing the strengths and weaknesses of Fantastic Nail & Spa, it is clear that the salon has some positive aspects, but also several areas that need improvement. The fact that the nails came out beautifully for one customer and that the male tech was friendly and polite are indicators that the salon is capable of providing good service. Additionally, the availability of various services and the option for appointments or walk-ins cater to different customer needs. Furthermore, the cleanliness of the salon is a positive aspect that contributes to a pleasant experience.

However, the weaknesses outlined in the comments are significant and cannot be ignored. Multiple customers had negative experiences with the manager and staff, who exhibited rude behavior and failed to resolve issues satisfactorily. This points to a lack of customer service skills and a disregard for customer satisfaction. Furthermore, the mistakes made by the nail technicians, such as not listening to customer requests and rushing through the process, speak to a lack of attention to detail and professionalism. These issues can greatly impact the overall quality of the service provided.

The questionable sanitary practices reported by a customer are concerning and indicate a potential disregard for health and safety regulations. This hinders the ability to trust the salon to provide a clean and hygienic environment for customers. The refusal to do nail art for a customer who waited for 20 minutes also reflects poorly on the salon's commitment to meeting customer needs and expectations.

The high prices coupled with inconsistent service further detract from the salon's strengths. If customers are paying a premium for services, they rightfully expect a certain level of quality and attention to detail. Inconsistent service, such as not receiving additional treatments or coats of polish when requested, is likely to leave customers feeling unsatisfied and deter them from returning.

Lastly, while the choice of music may not be a significant concern for everyone, it is worth noting that playing exclusively Christian music may not be appealing or inclusive to customers from diverse backgrounds. Creating an inclusive and welcoming environment can greatly enhance the overall customer experience.

In conclusion, Fantastic Nail & Spa has some positive aspects such as beautiful nail results and a friendly male tech, as well as convenient options for services and appointments. However, the salon falls short in several areas including customer service, attention to detail, sanitary practices, and consistent service. These weaknesses can greatly impact the overall customer experience and may deter customers from returning. It is crucial for the salon to address these weaknesses and prioritize customer satisfaction in order to improve its reputation and retain customers.

Best TL Reviews

Overall very happy with my visit.

Went in for a gel manicure and normal paint pedicure. Ended up getting tips and dip for the first time because my nails were broken and short.

Pedicure was nice, always wish for a stronger massage and heel treatment but every place is different and I’m particular.

Nails came out beautifully after sharing an IG post for inspo! Got an ombré frosted tip! First time with these nails and can’t wait to show them off. Very nice male tech, friendly and polite.

Very sad to say that the quality of work and customer service is atrocious. When i mentioned that I was upset with how my nails looked I was given attitude and told “

What’s the difference” when I showed the manager my reference picture that was a simple French full set. If

She didn’t have the capability to do acrylic then I should have been given to someone who can. They were extremely rude about resolution. No discount and gave attitude when asked to fix it. Will

Not be going back. Very upsetting that no resolution was given. Money wasted.

Everyone here does good work. I followed Mike from a different nail salon, he's the best.

They have lots of services but I always get ANC/Dip.

AND they actually do appointments if you want as well as fitting in walk-ins.

I had to keep correcting the person doing my nails about the shape. Left my nail surface bumpy and the nail design I asked for (french tip with a simple line underneath) was subpar. Also kept going over my skin with the e-drill and said that it’s because I’m getting acrylic, and that I shouldn’t get acrylic anymore (I had actually asked for a gel base.) But I have wider nail beds so I know that wasn’t the problem. Also left black gel all over my hands and in my cuticle, and when I was walking back to the chair to ask if she could take the gel that was on my hands off after washing my hands, she had filled in the seat so I would just leave. It seemed like she was more interested in quickly finishing my nails to get more clients in rather than the quality of her work.. Disappointing because I had heard good reviews, and I was really excited to get my nails done so I was looking forward to going:(

As a walk-in I did not have to wait long for my pedicure and the pedicure itself came out fine. However, the woman who did it simply rinsed the tools with water she had used on a previous client and proceeded to use them on me. I watched her do this for the next girl after me. I’m not sure if it’s only her who does this, but regardless that is NOT SANITARY at all.

They made me wait 20 minutes for the guy to refuse to do any nail art

If giving less than one star was possible, I would have. I went to this salon today to get a fill and French manicure with gel polish. Initially, the guy doing my nails was very rough with the efile, so much so my nail beds were burning. I asked several times for him to be careful and he wasn’t happy with me about that. He rushed through the acrylic application and buffing. I asked him to do the white tip a certain way even provided a picture. Once the white was on one hand, I had a look and it wasn’t at all what I’d asked for. He wasn’t happy with me again (because how dare I get what I want when I’m paying for it!) and said he’d get someone else to paint the white. Showed her the same picture. She did what SHE wanted to do which again didn’t match the picture. To be clear, the picture had the sides of the white come up the mail more with a very pronounced smile line. She basically drew a straight line. When she asked it it was “ok”, I simply said it’s still not what I asked for. Her response was for me to go someplace else! Are you kidding me!? $45 for a manicure that looks like my 3 year old nephew did it. Find another place, this one is horrendous

I use to love going to this salon. It is very clean. However I have been here a few times and today will be my last. They are very expensive, which I happily paid for the cleanliness. However, I made an appointment and was a few minutes late and then had to wait as if an appointment was never made. On prior visit I have had in consistent service. No massage/paraffin even though it is it built into their high prices. If you think you think you need an extra coat of nail polish forget it. Not happening. Also they play KLOVE Christian music which is not really appealing to a diverse community. This was my last visit. I will not be back.