Fireaway Ashford Kent

+44 1233 643244

Unit F, 18-20 Elwick Rd, Ashford TN23 1PF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fireaway Ashford Kent

Fireaway Ashford Kent has received a mix of positive and negative comments regarding their pizza and service. These comments will be analyzed to determine the strengths and weaknesses of the establishment.

One recurring positive comment is about the taste and quality of the pizza. Customers mention that the base is crusty and delicious, and the ingredients are fresh. Some even go as far as to say that it is the best pizza in town. Another positive aspect mentioned is the stuffed crust, which is a favorite for some customers. These comments highlight the strength of Fireaway Ashford Kent's pizza in terms of taste and quality.

Another strength that is mentioned by multiple customers is the quick delivery of their orders. Some customers mention that their orders were delivered quickly, and the driver was friendly. This shows that the establishment values efficiency and customer service, which is a positive attribute.

A few customers mention that the prices are more affordable when they choose to collect their order instead of having it delivered. This is another strength as it gives customers the option to save money if they are willing to go and collect their pizza themselves.

However, there are also several negative comments regarding the service and overall experience at Fireaway Ashford Kent. One major complaint is the long waiting time for deliveries. One customer mentions that it took one hour to receive their order, and another mentions that it took nearly two hours. This indicates a weakness in their delivery process and raises concerns about the efficiency of their operations.

Another negative comment is about the burnt pizza. One customer mentions that the bottom of the pizza was completely burnt and was inedible. They express their disappointment and even request a refund. This highlights a weakness in the consistency of their pizza-making process and quality control.

Several customers also express dissatisfaction with the customer service they received. One customer mentions that they contacted Fireaway Ashford Kent regarding the burnt food but received no reply after three emails. Another customer complains about being charged a booking fee despite their order being forgotten. These comments suggest a weakness in their communication and customer service practices.

In conclusion, Fireaway Ashford Kent has strengths in terms of the taste and quality of their pizza, quick delivery, and affordability when collecting orders. However, they have weaknesses in terms of long waiting times for deliveries, inconsistency in pizza quality, and poor customer service. These weaknesses should be addressed to ensure a more positive and satisfying customer experience.

Best TL Reviews

I love this pizza. The base is crusty and delicious. The ingredients are fresh. I think this is the best pizza in town. PS it's a lot cheaper when you collect.

Based on taste - no sogginess, good size , very thin dough- excellent Italian pizza -however saying that and despite the fact we order on Saturday night - from the time we order to the point we actually received it - it took 1 hour!!!

Way to long .... Giving 5 star purely on the base of taste ????

Order was delivered quickly, driver was friendly despite the fact he delivered it from the other side of the road. pizzas were hot and tasty. Highly recommend.

Terrible service! I don't know how they charge you a booking fee when they forgot orders. We called twice and it took nearly 2 hours for our pizzas to arrive. Even kids at Dominos Pizza run their place better! AVOID! nothing special about the food either...

Sorry but it was really bad. I had once before and was fine. But today took 2 1/2 hours to arrive. Pizza was burnt and just tasted of charcoal, potatoes were soggy and stone cold. Couldn’t eat it.

Great pizza. Love the stuffed crust! Always a favorite for me! Usually have great deals too.

** EDIT ** Went for a second time, the bottom of the pizza was completely burnt, very disappointed. Couldn’t eat it waste of £7. After an amazing first visit seems the standards have dropped, ps can I have my £7 back?

Reahced out to Firedaway to see if they would do anything regrding the burnt food no reply after 3 emails, rubbush!

Ordered a few desserts from them tonight and the quality & quantity was worth the price!! We love you guys. Highly recommended