Flame Grill House

+44 1925 552020

Barbauld St, Warrington WA1 1EX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Flame Grill House

Flame Grill House has received mixed feedback from customers, with both positive and negative comments. In this analysis, we will examine the strengths and weaknesses of the establishment based on the comments provided.

Starting with the strengths, one customer rates the burgers as a 10/10 and describes the double Texas gourmet burger as phenomenal. They mention that the patty was juicy and tender, and the sauce was pleasant. This indicates that Flame Grill House excels in burger preparation, with quality ingredients and delicious flavor combinations. Another customer also praises the burgers, stating that they are the best in Warrington and highlight the use of quality ingredients.

Moreover, customers appreciate the timely delivery service. One comment mentions that the food was delivered perfectly within the specified time bracket and wrapped in foil, indicating that the restaurant pays attention to delivering hot and fresh food in a presentable manner. Additionally, the availability of a late-night option in the city center is noted as a positive feature, indicating that Flame Grill House caters to customers who are looking for a good feed at unconventional hours.

The presence of polite staff is mentioned positively, suggesting that Flame Grill House values customer service. Fresh food and giant portions also receive accolades, indicating that the establishment prides itself on providing generous servings of well-prepared dishes. Another comment mentions that the chicken is cooked to order with plenty of spice, indicating that Flame Grill House offers customizable options and aims to satisfy varying tastes.

However, there are several weaknesses highlighted in the comments as well. One customer expresses disappointment in the grilled chicken, deeming it dry and burnt. This indicates an inconsistency in food quality, as certain menu items may not meet customer expectations. Another customer points out the high prices, noting that they were charged significantly more for a pizza compared to other local takeaways. This suggests that Flame Grill House may not offer competitive pricing, which could deter potential customers.

Furthermore, a negative experience with delivery is mentioned. A customer recounts multiple failed attempts to provide the correct phone number, resulting in a delay of two hours before the food arrived at an unreasonably late hour. The customer was dissatisfied with the delivery person's excuse and ultimately decided not to accept the food. This incident highlights a lack of communication and organization within Flame Grill House's delivery system.

Additional weaknesses include complaints about the quality of the food. One customer mentions receiving burnt food that was inedible, while another criticizes the chips for being stale and the cheeseburger for being overloaded with ketchup. These comments indicate a lack of consistency in food preparation, where some dishes may be subpar and fail to meet customer expectations. The presence of old and stale ingredients further highlights flaws in food quality control.

In conclusion, Flame Grill House receives praise for its high-quality burgers, timely delivery service, polite staff, fresh food, and large portions. However, weaknesses include inconsistencies in food quality, high prices compared to competitors, and issues with delivery and communication. To improve overall customer satisfaction, Flame Grill House needs to address these weaknesses and ensure consistency in both food preparation and service standards.

Best TL Reviews

I would personally rate this as a 10/10 for their burgers, I ordered the double texas gourmet burger meal and oh wow it was just phenomenal. it was a very juicy and tender patty and the sauce was pleasant but it tickled the tongue which was unfortunate (for my liking of spice). it was delivered perfectly in the time bracket and it was wrapped in foil. the chips are beautiful and of wealthy size there too! was a lot of grease dripping from the burger but who doesn’t love a bit of grease every now and then! this burger was one of the best burgers i have tasted so if i were you i would go ahead and try their menu.

I normally buy their grilled chicken and its usually really nice but as of today am very disappointed at how dry nd burnt this chicken is honestly....u could do better than this

Extremely over priced, got charge £11.50 for a 12" pizza compared to Frankies and Chicken Village this is nearly double the price for the same thing. Will never make the mistake of ordering such overpriced pizza again. I would highly recommend looking at other takeaways

Polite staff, fresh food and giant portions. Open late in city centre, definitely worry a visit if in town and looking for a good feed. Chicken was cooked to order, plenty of spice.

The best burgers in Warrington! Quality ingredients you can taste the difference. The people are lovely too 5 stars would highly recommend.

After 6 attempts at getting him to take our phone number right, two hours later and still no food, we go to sleep without having dinner and then the food finally arrived (1:30 am). We didn t take it, of course.

The delivery man was trying to say that the fault is our's because we didn t tell them the right phone number, that s why it arrived two hours later, and that he was looking for the address for hours... We were even smoking for half and hour outside and waiting there and nobody showed, so clearly lying to us.

Didn't take it, didn't eat.

Awful food. Ordered through Uber and they still thought it was OK to deliver burnt food. This wasn't even edible.

The chips had been double dipped in oil so where stale the cheese burger was smothered in ketchup so much ketchup on the burger it was like the bottom bun was swimming in ketchup cheese was stuck to the top of the pizza box the chicken on the pizza was old basically never order as you will be ill for weeks if you eat this food disgusting