Fox & Hounds

250 Fox Hill Rd, Fox Hill Dr, Sheffield S6 1HJ United Kingdom of Great Britain and Northern Ireland

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Quick Facts About Fox & Hounds

Fox & Hounds pub has received a mix of positive and negative comments, each highlighting different aspects of its strengths and weaknesses. In order to analyze these comments and assess the overall strengths and weaknesses of Fox & Hounds place, we will evaluate them in detail.

Starting with the positive comments, it is evident that the pub has a great atmosphere and friendly staff. Multiple patrons have commended the staff for their kindness, friendliness, and politeness. This suggests that the pub excels in customer service, which is a crucial attribute for a successful establishment. Additionally, the fact that people are recommending specific staff members, such as Evan, indicates that there are individuals who stand out and leave a positive impression on customers. This is a significant strength as it signifies that Fox & Hounds values its employees and hires individuals who contribute positively to the overall experience.

The positive comments also mention the friendly landlord and landlady, which speaks highly of their management skills. A well-run establishment is essential for customer satisfaction and repeat business. If the management creates a welcoming and friendly environment, it attracts customers and encourages them to return. Therefore, the presence of an excellent landlord and landlady is a strength for Fox & Hounds place.

Another strength mentioned in the comments is the selection of drinks. It is praised as having a good range of beer and fair prices for beers and lagers. This suggests that Fox & Hounds place understands its clientele and offers drinks that cater to their preferences. Additionally, fair prices demonstrate that the pub values its customers by not overcharging them. This pricing strategy can help build loyalty and attract new customers.

The comment about finding the pub after an away match at Hillsborough highlights a positive aspect of Fox & Hounds place - its location. Being discovered by chance after a sporting event indicates that the pub is strategically positioned and has the potential to attract both locals and visitors. This is a significant advantage as a well-located pub can benefit from increased foot traffic and exposure.

Moving on to the negative comments, there are several weaknesses that can be identified. The first major concern is the handling of a joint 21st birthday party. The comment indicates that there was a lack of communication and planning, as the hosts were not informed about the early curfew for children, the incorrect balloon color scheme, and the intoxicated bar staff. This reveals a lack of professionalism and attention to detail on the part of the management. Planning and executing special events is an essential aspect of running a successful pub, and failing to meet the expectations of party organizers can lead to negative experiences and a loss of potential future business.

Another weakness mentioned in the comments is the shortage of alcohol during the party and the early closure compared to what was promised during the booking. This suggests a lack of inventory management and poor communication with customers. Running out of alcohol, especially early in the evening, can be detrimental to a pub's reputation and lead to customer dissatisfaction. Furthermore, not adhering to the agreed-upon closing time can create confusion and disappointment among patrons. Consistency and reliability are key factors in building customer trust, and failing to deliver on these aspects can harm the reputation of the pub.

One comment touches on the absence of entertainment music-wise, except during Christmas and New Year. This highlights a weakness in terms of regular entertainment offerings. While live music may not be necessary or desired by all customers, having some form of entertainment, such as background music or occasional events, can contribute to the atmosphere and overall experience. Neglecting to provide regular entertainment options may result in a lack of variety and potential loss of interest from customers seeking a more dynamic atmosphere.

Lastly, a comment mentions that the cheap prices gradually increased to be on par with other pubs in the area, causing customers to drift away. This indicates a potential weakness in pricing strategy. While fair prices were initially appreciated, a sudden increase without carefully considering customers' expectations can lead to negative perceptions. Customers may feel misled or compare the attractiveness of Fox & Hounds place to other options, potentially resulting in a loss of regular patrons.

In conclusion, Fox & Hounds place has several strengths, including a great atmosphere, friendly staff, excellent management, a good selection of drinks, and a well-positioned location. However, there are also certain weaknesses, such as poor event planning and management, inventory management issues, lack of regular entertainment, and a potential misstep in pricing strategy. These weaknesses have the potential to negatively impact customer experience and overall satisfaction. Addressing these weaknesses, improving communication, planning and management, and considering customer expectations, would significantly enhance the reputation and success of Fox & Hounds place.

Best TL Reviews

Great pub lovely staff definitely recommend Evan as a great staff member very kind and friendly

Excellent friendly landlord and landlady will definitely be going again

Booked a joint 21st here that was family oriented and told us twenty minutes before the party that children had leave a at 8 o clock. Didn’t ring or inform us beforehand. Paid for balloons and they were the wrong colour scheme. They had four bar staff on one of which was a customer. Two of the four were intoxicated whilst serving. They ran out of alcohol 20 minutes into the party and was told when booking that last orders was at 12:30 and they kicked everyone off the premise at half eleven, Would not recommended booking a party here the staff are rude and don’t make any effort at all!!!!!

Friendly pub friendly staff, fair prices on beers and lager. Where all wednesday arnt we lol

Big high five two Karl an muges there good guys and Gavin who is a we legend ????

Found this pub purely by chance after an away match at Hillsborough. Very friendly locals, good selection of drinks and a nice beer garden

Looks great after the extension and refit a few year back. Nice and clean. Good range of beer and has sky sports on. No entertainment music wise apart from Christmas and new year. Nice outside seating area and kids play area. Used to have food on all day but stopped it and the cheap prices have created up and up to be same as other pubs in the area and the customers have drifted away. Better local pubs in the area and will probably struggle when the new generous gorge opens in Nov 2017

Great pint polite staff!!