Gilders Fish Bar

+44 20 8397 5616

94 Gilders Rd, Chessington KT9 2AN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Gilders Fish Bar

Gilders Fish Bar has received a mix of positive and negative reviews, which indicate both strengths and weaknesses. In this analysis, we will discuss the strengths and weaknesses of the restaurant based on these comments.

One of the biggest strengths of Gilders Fish Bar is the quality of their food. Numerous comments mention the deliciousness of their burgers, fish and chips, as well as their batter and chips. This indicates that the restaurant excels in providing tasty and satisfying meals. Furthermore, the portion sizes are consistently mentioned as being large, which is a positive aspect for customers looking for value for their money.

In addition to the food, the staff at Gilders Fish Bar are highly praised in the comments. They are described as kind, professional, polite, and friendly. Excellent customer service is a critical strength for any business, and it seems that Gilders Fish Bar excels in this aspect. The prompt and efficient service provided by the staff is also highlighted, which is valuable for customers who value quick service and minimal waiting times.

Another strength mentioned in the comments is the cleanliness and facilities of the restaurant. Many customers state that the place is sparkling clean and even cleaner than most eat-in restaurants they have visited. This indicates that the restaurant prioritizes cleanliness and hygiene, which is crucial for customers when deciding where to dine. Having a clean and well-maintained space can enhance the overall dining experience and leave a positive impression on customers.

Furthermore, some comments mention the friendly and personable nature of the staff, specifically mentioning two older gentlemen working at the counter. This highlights the importance of creating a warm and welcoming atmosphere for customers, which can contribute to their overall satisfaction and likelihood of returning.

However, some weaknesses of Gilders Fish Bar are also highlighted in the comments. One negative experience mentioned is with regards to the temperature of the food. A customer reported receiving cold pies and upon contacting the restaurant, they were only offered a replacement rather than a refund or a more satisfactory resolution. This indicates that there may be some issues with consistency in food temperature and customer service in terms of handling complaints. Such experiences could discourage customers from returning or recommending the restaurant to others.

While the majority of comments are positive, there is one comment that mentions the service and food as "awful." This suggests that there may be some inconsistencies in the quality of food and service at Gilders Fish Bar. It is essential for the restaurant to address and rectify these issues to prevent further negative experiences and maintain a positive reputation among customers.

In conclusion, Gilders Fish Bar has several strengths, including delicious food, friendly and efficient staff, and a clean and sparkling facility. These positive aspects contribute to the overall satisfaction of customers. However, there are also weaknesses that need to be addressed, such as inconsistencies in food temperature and potential issues with customer service. By addressing and improving these weaknesses, Gilders Fish Bar can further enhance its strengths and provide a consistently positive dining experience for its customers.

Best TL Reviews

Today I went for my lunch! Don't know what to eat

Lovely lady suggested a chicken fillet burger ???? I just LOVE IT! It's the huge and best ever burger I had!

Thank you ????

The staff were kind, professional, and polite and the facilities were sparkling! This place is cleaner than most eat-in restaurants I've used. They're not even local to me but I'm coming back someday

Service is always good & quick. Food is good and portion sizes are large. I would recommend & I will be going back.

Wow just wow, all I can say is amazing service, amazing food and two lovely older gents working the counter, I'll definitely be ordering from them again

Love the batter here, chips are fab too

I brought 2 pies & one bag of chips

On getting home, the food was put onto plates only to realise the pies were cold

I called the shop to be told “you can come back for a replacement”

The lady then said the warmer must of been turned off by mistake

Awful service

Cold food and I would not go bank

Great fish and chips

Friendly staff

Delicious chips, I usually go for sausage chips & curry sauce. They never disappoint & have good sized portions