Golden Castle

+44 151 944 2393

316-318 Stanley Rd, Bootle L20 3ET United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden Castle

Golden Castle is a Chinese restaurant and takeaway known for its food, delivery service, and friendly staff. While it has received praise for its fast delivery and tasty cuisine, it has also faced criticism for its incorrect orders, missing items, and poor customer service. In order to evaluate the strengths and weaknesses of Golden Castle, it is important to analyze the comments provided.

Starting with the strengths, one customer comments that Golden Castle is their "go-to take away" and that the food is good and delivered early. This implies that the restaurant has a strong reputation for timely and delicious meals. Another comment mentions that it is the best Chinese restaurant in Liverpool so far, highlighting its quality and the friendliness of the staff. The reviewer specifically mentions the special chow mein as being the best they have ever tasted, suggesting that the restaurant has skillful chefs who can create exceptional dishes. Another positive aspect is that they use fresh ingredients and avoid overcooking vegetables, ensuring that the meal is of restaurant standard.

However, some negative aspects are highlighted as well. One comment complains about the incorrect item being sent and missing items, which resulted in a refund request through Just Eat. The customer mentions receiving harassing calls and texts from the restaurant, making it clear that the customer service lacked professionalism. This incident led to the loss of a valued customer, indicating that the management may not handle complaints appropriately. Furthermore, a separate comment also criticizes the customer service, stating that the staff and manager spoke disgustingly to the customer when they complained about the quality of the bean curd dishes. The lack of empathy and refusal to provide a refund shows a lack of accountability and goodwill towards dissatisfied customers.

Another negative aspect is the lack of ambience in the restaurant. One reviewer mentions that the place was "completely dead and desperate." This suggests that the restaurant may lack aesthetics and atmosphere, potentially affecting the overall dining experience. Additionally, the food is described as overpriced and of low quality. This, combined with poor service and staff who lack English language skills, creates a negative impression of the restaurant's overall experience.

Another customer shares a poor experience with customer service when they asked about using the Taste Card. The staff initially said yes, but later denied accepting it and displayed rudeness. This inconsistency and lack of understanding suggests a lack of professionalism and poor communication skills among the staff. Additionally, the customer comments on the mediocre quality of the food, stating that it was only 50-60% in terms of quality. This further supports the criticism of overpriced meals and below-average food quality.

Lastly, a reviewer expresses disappointment with the portion sizes and prices. They describe the food as lukewarm and overpriced, suggesting a lack of value for money. The customer believes there are better Chinese restaurants in Liverpool and advises people to try Golden Harvest instead.

In summary, while Golden Castle has some strengths, such as fast delivery and tasty food, it faces significant weaknesses in terms of order accuracy, customer service, ambience, food quality, and pricing. These weaknesses can impact customer satisfaction and lead to the loss of valued patrons. It is important for Golden Castle to address these weaknesses and improve their overall dining experience in order to retain and attract more customers.

Best TL Reviews

This is normally our go to take away food is good and delivered early never any complaints however after tonight we won't be returning . Sent the wrong item and items were missing so placed a refund request through just eat to then receive harassing calls and texts from the restaurant whilst I'm still awaiting my refund from just eat they've lost a valued customer don't use here ! DO NOT GO HERE RUDE AND DONT DELIVER YOUR FOOD FULL REFUND SENT TO JUST EAT

The best Chinese I've been in Liverpool - so far. Super fast, tasty, friendly staff.

I have literally just eaten the best special chow mein I have ever tasted in my whole life. The balance of the ingredients was just right in its varying proportions. It was definitely restaurant standard and not your Friday night local chippy routine. The brocolli an carrots etc etc were not too school dinnered and not too crunchy either perfect to my liking obviously.

Disgusting food and disgusting customer service! Rang up after the bean curd dishes were so awful they were inedible and was spoken to disgustingly by staff and manager after being very polite to them. Told they wouldn’t even give a 50% refund and wouldn’t be doing anything about it as it was just my taste. No one on this planet would eat that sloppy mushy tofu and I am disgusted by their staff and how they spoke to me. Will be taking this further.

Food was beautiful great service and lovely people

Our overall experience wasn’t great. The restaurant doesn’t have any ambience- completely dead and desperate. The food is overpriced and not very good quality. The service was also poor. Staff were very unfriendly and didn’t speak enough English to be helpful.

I went there with my wife asking them if they accept ' Taste Card' (we've got a subscription). They said yes, but later we found out that they didn't even understand what were we saying cause at the bill they would not accept this cause they are not part of the Taste Card group anymore. They would not give us the discount and the staff was rude. Really poor customer service experience. On the other hand, the food was only 50-60% quality at most. My wife is asian so if not me, she can tell for sure ;) Anyway, we had an overall poor experience. To summarise : Food overpriced, staff below average, place dead quiet and desperate. If you want much higher quality chinese food in Bootle, the clear choice is : GOLDEN HARVEST restaurant . Google them out, they are one level better in every aspect and the prices are 20-25% lower on average. They are located just 3min away from Golden Castle.

I've just got in from eating here. Never again!! The food was lukewarm and the portions tiny, also very over priced. Theres loads of lovely Chinese restaurants in liverpool. This isn't one of them.