Quick Facts About Grail Court Hotel
The Grail Court Hotel has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is its good central location. This is important for travelers who want convenient access to local attractions, restaurants, and transportation options. Additionally, the hotel's previous inclusion of suits of armor added character to the building, making it a unique and memorable place to stay.
Another strength is the spacious and comfortable rooms. This is essential for guests to have a comfortable and relaxing stay. It's mentioned that the beds in the hotel are comfortable, which is a significant factor guests consider when choosing a hotel.
On the other hand, one of the weaknesses mentioned is the disappointing breakfast experience. Guests mentioned having to wait a long time before being served, and items advertised on the menu were not available. This is a significant weakness because breakfast is an essential aspect of a hotel stay and can greatly impact a guest's overall experience.
Another weakness mentioned is the cleanliness of the rooms. Guests described dust, dirty windows, and unclean showers. This is a significant concern as cleanliness is a basic expectation of any hotel. It's important for hotels to regularly clean and maintain their rooms to ensure a pleasant stay for guests.
Another weakness highlighted is the lack of modernization. While some guests appreciated the Arthurian aesthetic, others felt that the hotel needed to update its facilities and amenities. This includes addressing issues like broken lights and non-functioning extractor fans.
Other weaknesses mentioned include a small bathroom, smelly rooms, curtains hanging down, and showers that don't work properly. These issues can greatly impact a guest's comfort and overall satisfaction with their stay.
While some guests had negative experiences, positive comments were provided as well. One comment mentioned the excellent food, cooked fresh to order, as well as the helpful and attentive staff. These positive remarks indicate that the hotel has the potential to provide a positive and enjoyable experience for guests when it comes to food and customer service.
In conclusion, the Grail Court Hotel has both strengths and weaknesses based on the comments provided. While its central location, spacious rooms, and character add to its appeal, there are concerns related to breakfast, cleanliness, and the need for modernization. These weaknesses should be addressed by management to enhance the overall guest experience and improve the hotel's reputation.
Best TL Reviews
Good central location.
Have stayed here many times over the years. I was disappointed to see the suits of armour had gone. These were a huge part of the 'fabric' of the building. Added real character.
My room was spacious and comfortable.
Breakfast was disappointing as we had to wait quite some time before being spoken to. During this period, the owner appeared, but only to sit down and eat his own breakfast! What I really fancied on the menu was 'not available' although it was advertised as a breakfast option.
Julie the Housekeeper does a great job and I had a pleasant chat with her before leaving.
At least the sheets and towels were clean, unfortunately that's about the only good thing I can say. The room was dirty and small, with a big single glazed panelled window facing the traffic lights so you could hear every single car driving through or sat idling. The shower was a bit disgusting but at least ran hot. The extractor fan didn't work, and neither did the main room light. Breakfast was a complete dive. Doesn't even start until 7:30 on weekdays, so no good for an early start. Instant coffee only, and warm juices. A small selection of cereals, and white and brown bread for toasting. I can't comment on the full English as I had to leave early. I hope to never have to stay here again. The staff were all polite and friendly, but management seriously need to take a look at modernising. The 'Athurian' aesthetic could still be maintained even if everything was cleaned up and sorted out. Seriously though, get some actual coffee for breakfast.
The room was just dusty there's a crack in the window the wallpaper has been painted over. They have done barge DIY around the doo TV is not clean . The beds were not pulled out and cleaned under and holes in the floor the breakfast was ok a bit cold
This place is no better than a DSS hostel, Smelly rooms , curtains hanging down and showers that don't work. Beware the rooms are basic basic basic "!! Cheap and very nasty.
Bathroom you can't move in it's so small ". This hotel and I use the the word loosely will take your card details and take payment before you even turn up even though they say it's to confirm the room , then the rooms that bad that they then refuse refunds. The breakfast is served next to the smelly bar the tables remain uncleared and your expected to sit there with other people's dirty plates because the staff say that they are too busy because they do everything "! . Website is misleading the place is a dump believe me if you stay here BEWARE"!!! Made a complaint to the manager who lied through his teeth .
I stay in hotels every week and this is the worst hotel I've ever had the misfortune to stay at .
Don't believe the reviews on this hotel there aged and false"!!!
Prebooked a hotel for the week 2 months prior and tried to contract them through phone was impossible, the only time I could talk to them was when they rang me. Member of staff at the bar who booked it said there is no pre booking payment when I had the money to pay for it, last minute phone call two days before the visit, the manager rang me saying I haven't paid for the booking and demanded up front payment when I said I would pay it within the week as it is when I got paid but she rudely refused and demanded upfront payment, I tried explaining that I could have paid it and I wasn't informed on the ore booking as I would have pre booked it there and then but she blindly ignored me and still demanded money which I didn't have so I cancelled the booking and now having to sort out a last minute hotel booking. Rude, unprofessional and demanding. Absolutely disgraceful, save your money and look elsewhere, isn't worth the stress or hassle.
the food is excellent and all cooked fresh to order, the staff all seem to go the extra mile! the room was clean with comfortable beds, the bathroom was fantastic too. will definitely visit next time I am in the area
Not keen. Plugs in a awkward spot, beds are rock hard and the bathroom's saniflow doesn't function without a loud noise. The pub was awesome though. Highly recommend the pub
What a lovely hotel. We stayed last week for 2 nights and the manager was great and could not do enough to help us... For the price you cannot go wrong with this hotel.
Grail Court Hotel Info
Amenities
Today
Opening Hours
How to go there
Location
Places