Grays Cafe Pie & Mash

+44 1375 398455

19 Orsett Rd, Grays RM17 5DS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Grays Cafe Pie & Mash

Grays Cafe Pie & Mash place has received predominantly positive comments from customers, highlighting its strengths in terms of food quality and customer service. However, there is one negative comment that raises concerns about food hygiene and suggests a weakness in the establishment. In analyzing the comments, it is important to consider both the positives and negatives to get a comprehensive understanding of the strengths and weaknesses of Grays Cafe Pie & Mash place.

Starting with the positive comments, customers consistently praise the food quality at Grays Cafe. Words such as "lovely," "awesome," and "magnificent" are used to describe the food, suggesting that the taste and flavor of the dishes are highly enjoyable. The positive comments also mention specific dishes, such as the fry up, breakfasts, pie mash, and poached egg on toast, indicating a diverse and appealing menu. This highlights the strength of Grays Cafe in providing tasty and varied food options.

Customer service is another strength mentioned by several commenters. Words such as "great staff," "customer friendly," and "service is always first class" are used to describe the interactions with the staff. This indicates that the staff members are attentive, friendly, and provide a positive dining experience. Additionally, the fact that some customers have been regulars at Grays Cafe further emphasizes the strength of their customer service.

Another strength mentioned is the reasonable prices and the value for money that customers receive at Grays Cafe. The comment that mentions "good quality food at sensible prices" suggests that customers are satisfied with the affordability of the meals, which is a positive aspect of the establishment.

Overall, the strengths of Grays Cafe Pie & Mash place lie in its food quality, customer service, and reasonable prices. These aspects are praised consistently by multiple customers, indicating a positive dining experience for most.

However, there is one negative comment that raises concerns about food hygiene. In this comment, the customer claims to have found mold on their bread during their visit. They also mention that the staff was aware of the issue, as the mold was not visible from the side the eggs were on and was on the inside of a sausage sandwich. The customer further mentions feeling sick and requesting a refund, which was given for the food but not the coffees. This negative comment highlights a potential weakness in Grays Cafe's food safety practices and raises concerns about the management's response to the issue.

In conclusion, Grays Cafe Pie & Mash place has several strengths, including its food quality, customer service, and reasonable prices. These strengths are consistently mentioned by multiple customers. However, a single negative comment raises concerns about food hygiene and the management's response to the issue. It is important for the establishment to address these concerns and ensure that their high standards are maintained across all aspects of their operation.

Best TL Reviews

Had a lovely fry up today. Very nice food would definitely go back. Thank you

Went for breakfast this morning and it was superb. Great staff and great food. Highly recommended

Had many take aways here, always lovely

Pie mash is awesome.

Staff always been very customer freindly.

Always magnificent food here, we go all the time

Love this place! We even went in the pouring rain when there was only outside seating allowed :-) Their breakfasts are so good.

I went to this cafe yesterday and ordered poached egg on toast . As I took a bite my friend said don’t eat it ! When I looked on my fork I could see mould on the bread . My friend then looked at her sausage sandwich and also noticed mould on her bread. I informed the man on tills and he offered us it again but we felt sick at that point so we asked for our money back and he did give us the money for the food but not the coffees lol! They clearly knew their bread was mouldy as the mould was not on the side the eggs were on and the mould on the sausage sarnie was on the inside ! Wouldn’t go back

Great cafe, good quality food at sensible prices.

Different staff than when I went before, just as friendly as the previous staff and the food quality has remained at a high standard so well worth a visit

Younger people serving, but still great food and great service

These guys are fantastic. The service is always first class and the food is always superb. I work down the road and we meet here every Saturday morning for a team bonding fry up, and also use them for lunches most days. Highly recommended!