Hardwok Streetly Chinese and Cantonese Takeaway

+44 121 353 2288

124 Hardwick Rd, Streetly, Sutton Coldfield B74 3DP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hardwok Streetly Chinese and Cantonese Takeaway

Hardwok Streetly Chinese and Cantonese Takeaway place has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of this establishment, we will analyze the comments and identify the recurring themes.

Starting with the strengths, several customers have praised the delicious Chinese food served at Hardwok Streetly. This indicates that the taste and quality of the food are commendable. Additionally, the friendly service has been consistently mentioned by customers, implying that the staff at this establishment are welcoming and attentive to the needs of the customers. Moreover, many customers appreciate the reasonable prices offered by Hardwok Streetly, suggesting that the affordability of the food is a positive aspect for this takeaway place.

The cleanliness of the shop has also been positively commented on, with customers stating that the premises appear clean. This is important in maintaining a good reputation and ensuring customer satisfaction. Furthermore, one customer speculates that the low hygiene rating of 1 could be due to minor issues that can be easily rectified, such as paperwork or a language barrier. This comment suggests that there may be potential for improvement in the area of hygiene, but it may not necessarily indicate a major flaw.

On the other hand, there are some weaknesses highlighted by customers that need to be addressed. One customer expresses concern about the hygiene rating of 1 that was received by Hardwok Streetly. This low rating is seen as a serious issue and raises questions about the overall cleanliness and safety of the establishment. The customer suggests that the takeaway should not be allowed to continue operating after such a poor rating.

Another weakness that is pointed out by a customer is the delay in delivery and the food arriving cool. This indicates a lack of punctuality and temperature management, which can negatively impact the dining experience. The customer also complains about the dismissive response from the receptionist when they called to complain. This suggests a lack of customer service and willingness to address issues raised by customers.

Furthermore, there is a comment about receiving the wrong order and not being able to reach the takeaway to inform them of the mistake. This indicates a lack of communication and rectification of errors by Hardwok Streetly. Additionally, the customer mentions that the food they received did not meet their expectations in terms of taste and quality. This highlights a potential inconsistency in the food preparation and cooking.

Lastly, one customer mentions a discrepancy in the advertised payment methods, stating that the menu claims to accept card payments but they were told it was cash only. This miscommunication can cause inconvenience and customer dissatisfaction.

In summary, the strengths of Hardwok Streetly Chinese and Cantonese Takeaway include delicious food, friendly service, reasonable prices, and a clean shop. However, there are weaknesses in the form of a low hygiene rating, delays in delivery, cold food, dismissive customer service, wrong orders, inconsistent food quality, and miscommunication regarding payment methods. These weaknesses need to be addressed to improve the overall dining experience and customer satisfaction at Hardwok Streetly.

Best TL Reviews

Delicious Chinese food, very friendly service and a reasonable price. Shop is very clean, I see people commenting on hygiene ratings but that could be down to something little such as paperwork or a language barrier. The food is good, the shop appears clean and I will continue to use.

Used several times in the past but thankfully stopped using over a year ago. I say thankfully as I have just seen their updated hygeine rating of 1!!! This is from September 2022 so as up to date as can be.

They have obviously let things slip as I'm sure they were a 5 when we used them.

No food provider should be allowed to trade once they've been caught performing so badly.

New management required

Ordered at 5.30pm, told meal would arrive at 6.20pm, didn't arrive till 7pm. Meal was very cool - had to put in microwave. Rang up to complain and was told a takeway by nature could be cold (I have used this takeaway for at least 10 years - it has never been cold before). The receptonist said all he could do was refund my money and put the phone down. I realised I had paid the delivery chap by cash and I gave him a tip!!!. I don't think I shall ever see a refund unless it is pushed through my door (as if). But there is one thing certain I shall never order from Hardwok chinese takeaway again.

Yet another fabulous meal. Had something different. King prawn satay starter...wow

First time I've used this takeaway and it's brilliant, loads better than my local Chinese, lovely hot food and delivered quickly

Tried in vain to order over the phone, ordered over the counter and told 20 minutes, waited in the car and after 20 minutes went up to told be told not long, 40 minutes later standing out in the cold.

Got home and wrong order, could not get through on phone to let them know of their error.

Ate what came and prawn crackers had an awful garlic taste, chicken was dry and £25 for not what he paid for.

Ended up in the bin.

Will not be using again.

First time using their delivery order thru telephone. Food is great and i would recommend them. Spicy, tasty and well cooked.

Call at 5.30pm to order on a Sunday. Did take over an hour 10 Min to get it delivered which they did mentioned. Don't know the exact price for delivery charge cos they sort of round up to £30. Spent £28.40. they didn't mention on the menu how much is the delivery costs. So I presume it is depend.

Anyway I want to pay by card, was told cash only. Their menu written they accept card but maybe is for people who buy in their shop. That why mark down it.

Best Chinese I've had in a long time. Very friendly owner too. Highly recommended.

Update: 3 years later, still going here. Prefer this over anywhere else. Great staff and delicious food. Highly recommended. It's not even that close to me, but happy to collect for such good food.