Golden Hayes

+44 1543 450170

122 Hednesford Rd, Heath Hayes, Cannock WS12 3EA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden Hayes

Golden Hayes place has several strengths based on the comments provided. Firstly, their quick service and reasonably quick turnaround time are mentioned positively multiple times. This indicates that they are efficient in preparing and delivering orders, ensuring that customers do not have to wait for extended periods of time to receive their food.

Another strength mentioned is the large portion size for the main dishes. Customers appreciate receiving a generous amount of food, which adds value to their dining experience. It is worth noting that this feedback is specific to main dishes, as the quality of chicken in separate mains is criticized later on.

The option to phone in orders for collection is also mentioned as a positive aspect. This allows customers to save time by avoiding queues or waiting times at the restaurant. Additionally, this feature is particularly useful when the restaurant is busy, as it ensures that orders can still be placed without any hassle.

In terms of food quality, many customers have commented on the exceptional taste and preparation of the dishes. They describe the food as the best they have ever tried, consistently prepared quickly and freshly cooked. This indicates that Golden Hayes place takes pride in their culinary skills and pays attention to detail to ensure that each dish is perfected in terms of flavor.

The staff at Golden Hayes place are also noted for their politeness and welcoming attitude. Friendly service contributes to a positive dining experience and makes customers feel valued and appreciated. It appears that the staff at Golden Hayes place understand the importance of customer service and make efforts to create a pleasant atmosphere for their patrons.

However, there are also weaknesses mentioned in the comments. One customer expressed dissatisfaction with the poor quality of chicken in two separate mains, stating that it was virtually inedible. This indicates that there may be inconsistencies in the quality of ingredients used in some dishes, which can lead to disappointment for customers. It is important for Golden Hayes place to address these concerns and ensure that the quality of their ingredients meets customer expectations consistently.

Another weakness mentioned is the fact that Golden Hayes place only accepts cash payment. In a world where electronic payment methods are becoming increasingly common, this can be inconvenient for customers who do not carry cash or prefer to pay with cards. Offering alternative payment options, such as card payments or online payment platforms, can improve customer satisfaction and convenience.

One customer also expressed frustration with the long wait time for their order, despite the online estimate stating a shorter time. This indicates a potential issue with managing order volumes or delivery logistics. Timely communication and updates regarding delays can help manage customer expectations and alleviate any dissatisfaction.

A minor irritation mentioned by a customer is the difficulty in reaching Golden Hayes place by phone, as the line is often engaged. This can lead to frustration and inconvenience for customers who need to place an order. Ensuring that there are enough staff members available to handle phone orders can help address this issue.

In conclusion, Golden Hayes place has several strengths, including quick service, large portion sizes, and positive customer feedback regarding food taste and preparation. However, there are also weaknesses to consider, such as inconsistent ingredient quality, cash-only payments, long wait times, and difficulty in reaching the restaurant by phone. Addressing these weaknesses can help Golden Hayes place improve its overall dining experience and customer satisfaction.

Best TL Reviews

Quick Service and reasonably quick turn around.

Large portion for a main, but the chicken in two seperate mains was very poor quality and virtually inedible. Wish we'd cooked ourselves.

Cash only. Good choice and quick service. Sometimes very busy but you can phone your order through for collection.

Highly recommend the food is by far the best I’ve ever tried and always prepared quick but freshly cooked. Each dish I’ve ordered is to perfection and it’s so tasty.

The staff are very polite and welcoming.

Ordered Sunday having had 2 previous take aways & made a point in the the order notes of thanking them for their food & service.

Wish I’d not bothered food took 1.50 hrs even though online said would be 45 mins.

When chased order up was told food is on the side just waiting for a driver ( worrying ) eventually arrived 35 mins later no apologies or concept we’d waited nearly 2 hours & obviously food was poor cold & not enjoyable ????

My second visit to Golden Hayes and the food is good quality and really nice. I'm looking forward to further take away meals from here in the future.

Great food, love the satay skewers, chicken chow mein and the fried rice (amongst other things). Food is always fresh and quick. My only two minor irritations are as it’s walk in or telephone order only, sometimes the phone is engaged and it takes you 13-14 tries to get through. Oh and they don’t take card. Yes there’s a cash machine at the post office 2 mins walk down the road, but it’s almost 2022 people! Get with the times!!

2nd time using these guys as not long move to the area. Highly recommended food & service is outstanding. One of the best we've ever used fantastic.

Best food in the area.