Starbucks

+44 24 7664 1186

The Bermuda Park, St Davids Way, Nuneaton CV10 7SD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks has several strengths that make it a great place to hang out with family and friends. One of the main strengths is its spacious dine-in area. This allows for large groups to comfortably sit and enjoy their time together without feeling cramped or crowded. Additionally, the usual coffee at Starbucks never disappoints. The quality and taste of their coffee is consistent and satisfying. Combined with very friendly staffs and quick service, customers can expect a pleasant experience when visiting Starbucks.

Another strength of Starbucks is its wheelchair accessibility. This is important as it ensures that everyone, regardless of their mobility, can enjoy the Starbucks experience. This inclusivity is commendable and helps to create a welcoming atmosphere for all customers.

However, there are also some weaknesses that could be addressed to improve the Starbucks experience. One concern raised by a customer is the lack of seating available outside. As the day was sunny, customers wanted to make use of the outdoor space, but found it difficult to find seating. Adding more outdoor seating would be beneficial, especially on days when the weather is favorable.

Another weakness highlighted by a customer is the cleanliness of the store. They noticed unclean tables, upholstery, and crumbs from previous customers. This not only affects the overall cleanliness of the store, but also gives the impression that the store is not well-maintained. Regularly sweeping the floors and ensuring cleanliness of the tables and upholstery would greatly enhance the welcoming atmosphere of the store.

Another issue raised by a customer is the long wait to be acknowledged at the order box. This gives the impression that the store may be understaffed or not efficiently managing their orders. Prompt and efficient service is important, especially for customers who are paying premium prices for their coffee. Ensuring that there is enough staff to handle customer orders and reduce wait times would greatly improve the overall experience.

Additionally, there have been complaints about rude and inaccurate staff. Multiple customers have experienced staff members messing with their orders, lying about their mistakes, and displaying a rude attitude. This is a serious concern as it not only affects the overall customer experience, but also reflects poorly on the Starbucks brand. Addressing these issues through proper training and management oversight is crucial in providing a positive customer experience.

Despite these weaknesses, there are also many positive comments about the staff at Starbucks. Many customers have praised the helpful and friendly nature of the staff, including specific mentions of Joe, Beau, Marshall, and Caitlyn. Staff members going the extra mile to ensure customer satisfaction, as well as accommodating customizations, is a strength that sets Starbucks apart from other coffee shops. Customer service plays a significant role in creating a positive and welcoming atmosphere, and Starbucks should continue to prioritize this aspect of their business.

Overall, Starbucks has several strengths such as a spacious dine-in area, consistent coffee quality, and friendly staff. However, weaknesses such as the lack of outdoor seating, cleanliness issues, long wait times, and rude staff should be addressed to provide an even better customer experience. By addressing these weaknesses, Starbucks can further enhance its reputation as a great place to hang out with family and friends.

Best TL Reviews

Great place to hang out with family and friends.

Very spacious dine in.

Usual coffee no disappointments and very friendly staffs and quick service.

Car park you need to enter your vehicle reg ( next to entrance doo)

STARBUCKS should let their customers know about this. Or at least make big aware rather than we end up chasing fines.

They have wheelchair accessibility.

Only worry was, they didn’t have enough seatings available outside since the day was blessed with sun ????. We rarely get to see the sun in the uk so make use of the outdoor space with more seatings.

Stayed in with a friend for a drink and cake last Saturday, got our drinks in a paper cups..

Service is good, but staff was constantly cleaning the floor, and it made us a bit uncomfortable, like they want us to leave. Saturday was not a busy evening. it was calming and relaxing atmosphere.

Customer service was good; polite and helpful barrister. However, the floor isn’t regularly swept. Previous customer’s food crumbs, straw wrappers etc. The table and upholstery was also unclean. Such a shame as the coffee shop has huge potential to feel more welcoming.

The guys at Starbucks Bermuda in Nuneaton are great, always friendly and a great service. Try a warm cinnamon swirl absolutely amazing with toffee nut latte.....

Long wait to be acknowledged at the order box. Store wasn't busy at all had 2 customers in the drive through

I thought they may have been understaffed but saw 3 women working at the window.

If I pay rolls Royce prices for a coffee it's nice to get a prompt and efficient service.

I will avoid this coffee shop in future

Got just terrible experience in Nuneaton Starbucks. The staff is rude, not accurate, constantly messing with the orders. The lady lied that we ordered it wrong, but we were 4 people who heard exactly what was ordered. It's not the first time and different lady, but still the same rude attitude. Unfortunately, lady doing our order refused to give us her name. Oh, very professional. On the first order they put whipped cream on the wrong cup. Silly mistake, it happens. We said that it should have been the other way around. Lady just took those glasses, threw them in the sink and started to scream at us that we messed with our orders, she had to work the whole week without holiday, she is tired and because of us she have to prepare everything all over again. She was so rude, told take your money and don't ever come back. The only thing she had to do is just put whipped cream on the drink as it it in a receipt. But she prepared two new drinks constantly complaining and throwing things over the kitchen and as a result she did the same mistake again. It wasn’t our mistake and even if it was, it’s absolutely disgusting attitude to the clients. We came there to buy drinks for our kids, not to destroy our day in the early morning. Is it Starbucks policy to deal with mistakes or are those girls independent enough to come up with their own rules of communication with clients? Today another lady made a mistake and made caffeinated drink for the child. We told her and received the same attitude, she was rude, telling us we did mistake. What is the problem with the staff in there?

Went with a friend for coffee and chat .I had a wite choc hot chocolate which wasn't bad. Floor inside needed sweeping, upholstered seating was tired and with some stains, zero atmosphere, everyone in their own little world. Quite busy so had to wait few minutes for service. Disabled toilet clean,but last person had not flushed. Fortunately only paper there. Overall not bad, but not somewhere I would go regularly as can't afford £3.99 for a drink each time.

Amazing staff! Joe, Beau, Marshall, Caitlyn all the lovely ladies they’re all so helpful. I always pick up my customised caramel Mac from them and they make it exactly how I want.

The manager is really helpful. Him and the staff goes the extra mile to make sure the customers are happy and I’ve never had any problems with them. If somehow you don’t like your coffee they’ll make another one for you.

I couldn’t praise them all enough. They’re lovely bunch of people and so full of life.