Quick Facts About Harper’s British Classics
Harper's British Classics has received a range of comments, both positive and negative, highlighting various aspects of the restaurant. In order to analyze the strengths and weaknesses, let us break down the comments and assess each aspect separately.
Clean and Healthy Food:
One of the positive comments states that the food at Harper's British Classics is clean and healthy. This is a major strength as it indicates that the restaurant pays attention to hygiene and uses quality ingredients in their dishes. Providing customers with clean and healthy food is essential for building trust and maintaining a good reputation.
Friendly Staff:
Several comments mention the friendliness of the staff at Harper's British Classics. This is another strength as good customer service can significantly enhance the dining experience. Friendly staff members make customers feel welcomed and valued, and their positive interactions can leave a lasting impression.
Gravy Tasting Option:
A comment mentions that the staff allowed the customer to taste the gravy separately before deciding whether to have it or not. This demonstrates flexibility and attentiveness on the part of the restaurant, which is a strength. Allowing customers to personalize their meals according to their preferences can create a positive experience and increase customer satisfaction.
Delicious Taste:
A positive comment states that the food at Harper's British Classics tastes delicious. This is a significant strength as taste is one of the primary factors that determine a customer's overall dining experience. It suggests that the restaurant is successful in preparing flavorful dishes, which is crucial for attracting and retaining customers.
Nice Ambience:
Another positive comment mentions the nice ambience of the restaurant. This is a strength as a pleasant atmosphere can contribute to an enjoyable dining experience. The ambiance plays a role in creating a relaxed and comfortable setting for customers to enjoy their meals.
Avoiding Peak Times:
One of the comments suggests that it is better to avoid visiting Harper's British Classics during busy times. This could be perceived as a weakness as it implies that the restaurant may struggle to handle large crowds efficiently. While popularity can be seen as a positive aspect, it is important for a restaurant to be able to handle an influx of customers without compromising on the quality of service.
Rude Staff:
One of the negative comments points out that the staff at Harper's British Classics is rude and unresponsive. This is a major weakness as it directly affects the overall customer experience. Rude staff can create a negative atmosphere and discourage customers from returning or recommending the restaurant to others.
Inconsistent Service:
Another negative comment states that the staff does not provide what is paid for unless asked repeatedly. Additionally, there are instances of poor service, such as not filling drinks properly or disregarding customer requests. Inconsistency in service quality is a weakness as it can negatively impact the customer experience and lead to customer dissatisfaction.
Poor Quality Fried Bread:
A negative comment highlights the poor quality of the deep-fried bread, stating that it was soaked in oil and caused a feeling of sickness. This is a significant weakness as it indicates issues with the quality of food preparation and can greatly impact customer satisfaction. Inconsistent quality or improperly cooked dishes can lead to negative reviews and loss of customers.
On-Time Delivery of Hot Food:
A positive comment mentions that the food was delivered quickly and was still hot upon arrival. This is a strength as it indicates that the restaurant pays attention to timely delivery and maintains the temperature of the food during transport. Timely delivery and well-preserved food quality are essential for customer satisfaction, especially for delivery orders.
Based on the comments, Harper's British Classics has a number of notable strengths, such as providing clean and healthy food, having friendly staff, allowing customization options with gravy, offering delicious food, and having a nice ambience. However, there are also clear weaknesses, including rude staff, inconsistent service, and poor quality control. It is crucial for Harper's British Classics to address these weaknesses in order to improve the overall dining experience and maintain a positive reputation.
Best TL Reviews
Very clean and healthy food. The lady serving our food was very friendly. Let me taste the gravy separately to see of i really wanted it or not. The taste was yum. And ambience was nice too. But, you need to go at a time when the place isn't too packed.
I visited the branch for the first te todY I had amazing experience as Saleena was very friendly and suggested me a some popular foods. She made my experience much better and will most definitely be visiting again!
Went for a large 10 item breakfast... Well the alarm bells should have rang when the cardboard plates came out..
I might as well have COVID because the food was tasteless and just barely warm.. lesson learnt
Don't waste your money here.
I would rate this a 0star if i could. Staff is completely rude and doesn’t give what you pay for unless you ask repeatedly.If you say something about the food,or your order,they argue with you like they’re giving it for free.I ordered a large drink and they put ice in it after i said i don’t want ice politely,then when i gave it back and said i didn’t want ice ,they took out the ice from the same cup but didn’t fill it up so i went back and gave it them and said can u fill it up properly and they threw a fit.I just checked my drink and there’s still ice in it.
Had a breakfast with them this morning, still feeling sick after having their fried bread, which was soaked in oil as it was deep fried, actually squeezed the oil out of the bread to which it oozed out... Never will I eat there again.
This is my first time eating at Harper's and I ordered lamb pie, mash potatoes, carrots , beans, sweetcorn and gravy. All off the meal was delicious it was served hot and I received great customer service from Charlie and Selina thank you very much x
Breakfast this morning. Fantastic. Nice staff serving. Like to leave a photo but couldn’t wait, scoffed the lot.
Honestly best pie Iv had in a long time! Got it as a delivery was quick and actually hot on arrival would highly recommend and will be ordering from here again
Place Pictures
Harper’s British Classics Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 08:30 AM - 09:00 PM |
|---|---|
| Tuesday | 08:30 AM - 09:00 PM |
| Wednesday | 08:30 AM - 09:00 PM |
| Thursday | 08:30 AM - 09:00 PM |
| Friday | 08:30 AM - 09:00 PM |
| Saturday | 08:30 AM - 07:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
How to go there
Location
Places