Hei's Fish Chips & Chinese

+44 1732 462335

128 London Rd, Dunton Green, Sevenoaks TN13 2UT United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Hei's Fish Chips & Chinese

Hei's Fish Chips & Chinese place, based on the comments provided, seems to have a mixture of strengths and weaknesses. It is important to analyze these comments to get a comprehensive understanding of the restaurant's performance.

Starting with the strengths, it is clear that Hei's excels in portion sizes. One comment states that the chips are faultless and the portion size is large enough to feed three people. This indicates that customers are getting value for their money and are satisfied with the quantity of food provided. Additionally, another comment mentions that the food is lovely, suggesting that the taste and flavor of their dishes are enjoyable.

Another strength highlighted is the efficiency of the restaurant. One customer mentions that their order was done in ten minutes after phoning it in. This shows that Hei's is quick in fulfilling orders, which is crucial for busy individuals who are looking for a convenient and efficient dining experience.

Furthermore, the comment that describes Hei's as having excellent food at a reasonable price is another strength. This indicates that the quality of the food is high, and customers feel that they are receiving good value for their money.

On the other hand, there are several weaknesses that need to be addressed. One common criticism is the quality of certain menu items, specifically the sausage. According to one comment, the sausage is not of good quality and is suggested to be avoided. This highlights a potential issue with consistency in the quality of ingredients used by Hei's.

Another weakness mentioned is the use of plastic containers instead of foil containers. One customer expresses a preference for the previous owners' use of foil containers, as they believe the food stays warmer in them. This comment raises concerns about the restaurant's packaging choices, which may impact the overall dining experience.

Additionally, there is a comment suggesting that the staff at Hei's may prioritize the business aspect over being a part of the community. This criticism raises questions about the restaurant's customer service and whether or not they are creating a welcoming and friendly atmosphere for their patrons.

Another weakness mentioned is a customer's negative experience with a specific order. They requested that their wife's meal be separated due to an allergy, but upon receiving the order, the fish was found in the same box as her meal, resulting in the entire meal being wasted. This indicates a flaw in their attention to detail and customer-specific requests, which can greatly impact customer satisfaction.

In summary, Hei's Fish Chips & Chinese place has its strengths, such as large portion sizes and efficient service. However, it also has weaknesses, including inconsistencies in ingredient quality, packaging choices, potential lack of community connection, and failing to meet specific customer requests. These areas of improvement should be addressed in order to maintain and enhance customer satisfaction and loyalty.

Best TL Reviews

Can't fault the chip's, large portion will do three people.Pie had meat in it, the only let down was the quality of the sausage don't bother.

The food is lovely, but do wish they use the foil containers, like the last owners rather than the plastic containers, as the food stays warmer in the foil containers.

Food is good, but still perfer the old owners, but I have been using Heis since 2008....

Staff okay, they run more like a business than part of the community, which is a shame.

0 BLODDY STARS IF POSSIBLE!!!

went into heis tonight for a treat for me and the wife after a long week and purposly said NUMEROUS times that my wife is allergic to fish so coukd they box it all seperatly which they kindly agreed to.

Asked them if they had prior to leaving and they confirmed.

Get home to find my fish in the same box as her savaloy and chips which now means a whole meal in the poxy bin!

Thanks for ruining a good night

NEVER USING AGAIN!

Best fish and chips I've had for a long time I really enjoyed your food thank you so much

First time of trying as new to area , beef curry , fried rice and spring roll, was really reallygood, phoned order in, done in ten minutes, good value ,? will definitely try again ????

Fish. chips and sausage...small portions. dry and tasteless!!! Not worth the money definitely won't be going back...Yuk!!!

Mainly Chinese menu now with fewer traditional fish & chip options. Still excellent food at reasonable price.

Always great food and great service. Can't go wrong with Hei's