Rockets Fast Food

+44 28 7136 2842

54 Waterloo St, Londonderry BT48 6HF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rockets Fast Food

Rockets Fast Food place has received a mix of positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the restaurant, let's analyze these comments in more detail.

Starting with the strengths, one customer mentions that the pizza was good. This indicates that the restaurant has the ability to produce quality food. Additionally, another comment praises the fast food restaurant for going above and beyond, providing excellent food, cheap prices, and fast delivery. This suggests that Rockets Fast Food has strong customer service and is able to meet customer expectations in terms of food quality, pricing, and delivery.

On the other hand, there are several weaknesses highlighted by customers. One customer states that the establishment is not cozy for sitting. This suggests that the ambiance and comfort of the restaurant may be lacking. Another customer mentions multiple issues with their delivery order, including late delivery, cold food, and squashed boxes. These issues imply a lack of attention to detail in the delivery process and a potential lack of quality control.

There are also complaints about the texmex having little to no meat, incorrect orders, and inconsistent customer service. This highlights potential weaknesses in food preparation, order accuracy, and staff training. The lack of professionalism displayed by staff, such as screaming and shouting at a banned customer, also raises concerns about the overall management and training of the employees.

Furthermore, one customer expresses dissatisfaction with the taste of the cheeseburger, calling it tasteless and disgusting. This suggests that there may be inconsistencies in the quality and taste of the food being served. Another customer complains about the high price of a single cheeseburger, indicating a potential weakness in value for money.

Another comment describes a negative experience with a phone order, where the staff member was rude and had a bad attitude. This highlights a weakness in customer service and the need for better training and communication skills among employees. Lastly, a customer complains about the packaging and quality of their order, stating that the chicken box and Mexican beef were served in kids' burger boxes and the chips were cold and hard. This indicates a weakness in the presentation and overall quality of the food.

In conclusion, Rockets Fast Food place has both strengths and weaknesses. The positives include the ability to produce good pizza, excellent food quality, cheap prices, and fast delivery. However, there are several areas for improvement, such as the comfort of the restaurant, attention to detail in delivery orders, consistency in food preparation, order accuracy, quality of customer service, taste and value for money of certain items, and presentation of the food. By addressing these weaknesses, Rockets Fast Food has the potential to improve customer satisfaction and overall success.

Best TL Reviews

Die Pizza war gut der Laden ist zum Sitzen wenig gemütlich.

Not sure if this place is losing money or not, it just seems like they're cutting a lot of corners and couldn't give a fiddlers anymore. Delivery at least 40 mins late, food stone cold, all boxes were almost squashed flat, very little to no meat in texmex, baguette didn't have what I ordered inside and it had one sauce on each side of the baguette (taco one side, garlic Mayo the other) the customer service is also nonexistent, as their attitude just seems to be, Meh! With a shrug of shoulders and they couldn't care less. Not many businesses can succeed like this?

Went to get food with a few friends. One of them was banned from the premises and was asked to leave and without a fuss he did. The staff went after him screaming and shouting and the language was so unprofessional. Would never recommend this buisness to anyone.

This place needs to wise up phoned to get a battered sausage after work and they couldn't find my place although it was marked on the order and made it out to be my fault as for the girl taking the order she sounds like she needs a wee course in customer service ridiculous attitude and ignorant tone nice one rockets fair to say the name suits ye!

Absolutely amazing, my favourite fast food restaurant. They go above and beyond, their food is 10/10, the prices are cheap, they always read the notes and their delivery time is extremely fast. I couldn't recommend enough!

For a single cheese burger it was £5.20 which was tasteless and disgusting. I will never come back here.

I orderd 2 burgers one came other didn I rang back she answered said that she did put burgers in called me more less lier the driver must been 2 mins away so I said call him back ill give him the order u give me new one fresh was not having it she laughed at me on phone she had ask boss if u pay 23 pound for 2 burger chip dip think should get it right never never again and I will ring boss tomarrow

Ordered a chicken box and a super Mexican beef with 2 milkshakes for myself and my partner, the order was nearly £20 which I didn’t mind but both the chicken box and the “super” Mexican beef came in what I can only describe as kids burger boxes. The chips were cold and hard too, definitely not worth the money. Will never order from this place again.