Quick Facts About Hollywood beauty supply
Hollywood Beauty Supply has received mixed reviews from customers, indicating both strengths and weaknesses of the store.
One strength of the store, mentioned by multiple customers, is the friendly and reasonable prices. Customers appreciate the welcoming atmosphere and the affordability of the products. Another strength is the large inventory, which offers a wide variety of hair products and accessories. Additionally, the store carries cute face masks priced at $5.99, which customers have found to be of good quality.
However, there are also several weaknesses that have been pointed out by customers. One customer expressed dissatisfaction with the pricing of a hair product, claiming that they were overcharged compared to the actual cost of the item. They accused the staff of manipulating prices and suspected theft. This incident reflects a potential weakness in the store's pricing transparency and the conduct of some staff members.
Another weakness mentioned by a customer is the perceived racial profiling experienced during their visit to the store. This customer felt uncomfortable and stated that they were followed around the store by a staff member, assuming it was due to their race. This incident raises concerns about discriminatory practices and negatively affects the store's reputation.
Some customers also expressed disappointment with the lack of restocking and limited supplies in the store. They felt let down by the store's inability to meet their needs, and one customer even mentioned that they preferred another store in the area with a greater selection. This highlights a weakness in inventory management and customer satisfaction.
Furthermore, there were complaints about rude staff members and a particular instance involving the manager. One customer shared an unpleasant interaction with the manager where they received inconsistent pricing information, and the manager responded dismissively. This suggests a lack of customer service skills and professionalism among certain employees.
Lastly, a customer described their negative experience with the quality of hair bought from the store. They found that the hair shed excessively, and it did not meet their expectations. This demonstrates a weakness in the store's quality control and product selection.
In conclusion, Hollywood Beauty Supply has some strengths such as friendly service, reasonable prices, a large inventory, and attractive face masks. However, the store also has weaknesses, including pricing inconsistencies, allegations of racial profiling, limited supplies, rude staff members, and questionable product quality. These weaknesses can undermine the store's reputation and customer satisfaction. Therefore, it is important for the management of Hollywood Beauty Supply to address these concerns and make improvements to enhance the overall shopping experience for their customers.
Best TL Reviews
Friendly and reasonable prices. Large inventory. Cute face masks for $5.99 all designer. I purchased 5 of them and good quality. Large supply of hair and even carried women clothing but I didn't purchase any clothing.
If I could give 0stars I would. This store charged my client $85 for a 12” Dream weaver pack of hair!!!! This hair only costs $25.99 max!!!!! They charged my client more money because they knew they didn’t know what they were doing, my client pick one hair hanging up then the tall guy with the glass goes under the counter and picks the pack of hair and puts that in the bag. I am 100% sure he pocketed the rest of the money my client will be disputing the charge. TERRIBLE
I'm changing my review. I went there today and there was the black lady behind the counter. She literally followed me around the store and was in my way the whole entire time. I'm quite sure that the lady told her to watch me because maybe they thought I was going to steal. It was very uncomfortable. I asked her several times is there something I can help her with or was I in her way because she literally just stood there. It's really sad that someone of the same skin tone as me would do that and profile me. I understand you may need your job but you made yourself look really bad and then had the nerve to say God bless you as I was leaving the place. I was told today that they're going out of business and now I understand why.
I use to love this store but now they never really restock, they disappoint me everytime I come here, when it was blacks behind the counter everything was fine now there’s a Caucasian woman
Very rude staff. The store marked the wrong price on some hair . The whole line of hair was priced low so I decided to get one. Took it to the register and they still tried to price me full price.. not my fault you and staff marked the WHOLE line of hair wrong. For all the know it could have been marked down for promotion or sale. Very rude manager and didn’t want to honor price marked on item. I’m tell everyone I know to give bad reviews with one star. To make it so bad the store is so limited on supplies they should be happy anyone wants to purchase there. I’m going where I usually go .. on halstead 183rd in Homewood where they have everything you want and I’m goo. Tell people in this area to go there instead of this low budget empty store where there is NOTHING Hollywood about it.
Manager, owner or whatever the lady was that must have been in charge was kinda rude....i asked the price of an item and a young lady that works there told me a price but when I got to the counter the guy asked the manager lady how much and she announced a different price. I asked her why did she not say anything when the other young lady gave me the price!!! She was standing right there and you heard her say the wrong price!!! Why not correct her???? Instead of answering me the manager lady just walked off saying "Well I just told you the price"..... I seriously doubt that I will shop there again!! I gave it two stars simply because the other young lady was at least trying at being helpful and friendly but that manager lady's attitude is just too much to deal with
Terrible. Went there to buy hair because my beautician ran out of her 6A grade hair....gentlemen was very nice...however the hair was terrible..:bought the same grade there and it sheds like crazy. It looks good but after it gets in your head....you'll be ready to pull it out. My bathroom is covered with hair everyday! I'm sweeping it up and getting it out of the sink. From my experience of wearing weave for over 2 years with this grade of hair it has always been beautiful...I received daily compliments and it looks full and natural....however this same grade sold at this shop is not good! I don't usually write reviews but I went back and he nicely gave me another bundle and I think it was even worse than the first!
I will NEVER walk through those doors again... I don't care what I need, I'll go without! The employees here were Black (first time I've seen that in a beauty supply outside of the city ????) but as I walked up to the counter, there was a non-Black woman behind the counter (I won't speculate on her ethnicity, but she was "brown" for lack of a better descriptor) and she was on her phone. She didn't acknowledge me so I said excuse me, and someone else came from the aisles to assist me. I then found out that the "brown" woman doesn't really work there... she's just there "TO WATCH THE BLACK EMPLOYEES."
I was DONE. I asked the young lady to please hand my money back. I REFUSE to give a place like this my money. I just kept thinking about those Asian beauty supply owners (Missha beauty supply) choking & beating up that Black girl because they thought she stole something (WHICH SHE DID NOT! And even if she had, that was still unacceptable!). Sadly there's more than one instance of Asian beauty supply owners ASSAULTING Black customers, you can Google: beauty supply beats black woman.
It's sick and I wish they didn't have a LOCK on the industry. WE NEED BLACK-OWNED BEAUTY SUPPLY STORES!!!!!!!
And on a unimportant side note: they have all these little handwritten signs all over the store about what they don't take back- fine. BUT there was no sign in the area of hair wraps which is what I was going to purchase, I just happened to ask and was TOLD it was not returnable (had I not asked and tried to return it, there would have been fireworks because I would have made sure I got my money back!)
Place Pictures
Hollywood beauty supply Info
Amenities
Service options
-
In-store shopping
Health & safety
-
Mask required
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:30 PM |
How to go there
Location
Places
Other Places
15. Coventry Barbers