Miss Nail & Spa

+1 734-855-4988

30949 Five Mile Rd, Livonia, MI 48154 United States of America

Open Today: -

Quick Facts About Miss Nail & Spa

Miss Nail & Spa has both strengths and weaknesses based on the comments provided. It is important to note that these comments represent the experiences of different individuals and may not necessarily reflect the overall quality of the establishment.

Starting with the strengths, one customer mentioned that the nail technician accepted their daughter as a walk-in and provided a good service, exactly matching the desired nail design. The fact that they explained the different types of nails to the daughter demonstrates good customer service and an effort to educate customers.

Another positive aspect mentioned is the atmosphere of the salon. One customer said that it is spacious and clean, creating a pleasant environment. Additionally, the availability of a wide range of nail colors was appreciated, indicating that the salon caters to diverse preferences.

Moving on to the weaknesses, several customers expressed dissatisfaction with the mannerisms and behavior of the staff, particularly the owner. The owner was described as rude, abrasive, and cold. This not only affects the customer experience but also influences attitudes towards the business as a whole. The negative attitude observed from multiple staff members towards customers is a significant concern, as it can deter potential returning customers.

Price is another weakness highlighted in the comments. One customer felt that the pedicure was overpriced and not worth the money. Another customer mentioned that they were charged more than what was initially quoted for the services received. Inconsistency in pricing and a perception of expensive services can drive customers away.

The issue of communication and respect for customers also arises from the comments. One customer mentioned that no one addressed them by the name they signed in with, and conversations among staff members were in a language other than English. This lack of personalization and exclusion can create negative experiences for customers, especially new ones.

Hygiene and cleanliness were also brought up as weaknesses. One customer mentioned that their manicure table smelled like onions and was dusty. These issues can make customers question the overall cleanliness and sanitation practices of the establishment.

In terms of appointments, some customers noted the need to make appointments in advance to avoid delays and ensure availability, while others mentioned that attempted walk-ins disrupted the schedule and caused delays. This inconsistency in managing appointments can affect customer satisfaction and convenience.

To conclude, the strengths of Miss Nail & Spa include accommodating walk-ins, good customer service in terms of matching nail designs, a spacious and clean atmosphere, and a wide selection of nail colors. However, there are weaknesses related to rude and cold staff, inconsistency in pricing, communication and respect issues, cleanliness concerns, and challenges with managing appointments. It is important for the salon to address these weaknesses to provide a better overall experience and retain customers.

Best TL Reviews

Worst pedicure I’ve ever had in my life. The technician was stoic and very abrasive. I was one of two people in a very large shop asked if I had the TV volume turned up or music on she said no. Over priced and definitely not worth it. Horrible experience.

Accepted my daughter as a walk-in. Nail tech was very polite and did her nails just like the picture she provided. They also explained the different types of nails to her. We will be going back.

Experience was so so. Received a pedicure and still have hard crusty skin that with some elbow grease could of been exfoliated down. That’s one of the main reasons I went. Because of health reasons I can’t do my own feet but I feel like I could’ve done a better job on my own and saved myself some money. Nail polish wasn’t applied neatly. I should’ve waited and went to my regular place. Also the options for polish were old and ugly.

I was visiting from out of state, and my SIL and her sister wanted to get our nails done (shellac manicure and regular pedicure), so they made us appointments a few days prior so we could all get seen together. I highly recommend calling ahead to make an appointment. They were very busy with attempted walk-ins while I was there and the times they told them kept pushing into the PM. Theresa took her time and did excellent work to accommodate my requests. She did a fantastic job and was pleasant when we did converse. Though I am not from the area, I will definitely keep in mind for when I do visit.

I stopped in a week prior and was advised by the owner (& I agree with many others that she is rude) $10 mani/$30 pedi for natural nails

I was charged $20 BUCKS

for the BASIC (warm water adorned with some $store glass marbles and some lotion after). Scented soak or scrub was $10 extra.

$40 PEDI.

They charged $10 to add scented soak & scrub & body butter to the pedi. Otherwise the warm water only pedi is $30.....& Geez no one ever addressed me by the name I signed in with. No conversations took place with me as a new client. Only with co-workers & in their native language. My manicure table smelled like onions from dining at the work station and it was full of dust. I could say a lot on a pathetic scale of 1-3....But, I won't do business with Miss Nails again.

I moved to the Livonia area and had to find a new nail place. I hit the jackpot!

It is a great atmosphere! It is very roomy, very clean, but ultimately my nails look amazing every time I walk out! They also have a great selection of nail colors thats it’s too hard to decide sometimes!

The owner is absolutely rude and cold. My Daughter was hoping for a special design for her birthday party. We verified first if they were able to do it. The owner said yes and started working on my daughter's nails. I was horrified that she removed her nail polish from her natural little nails with a dremmel tool!! My daughter is 8! Then the lady changed her mind and said no she wouldn't do the design that we asked for at the beginning of the service. We could not have ran out of there fast enough. I witnessed terrible attitudes from several of the staff members towards their customers. Never again.

Honestly, the rudest manager. I can't believe you have staff that treat people like that. ???? kinda sad. We use to come there all the time for the experience but man. Ya rude owner too!!! If you don't want children then have a sign!!! Warning they say kid friendly. Never go here!!!!!!!