Art Nails

+1 586-443-5426

21532 Harper Ave, St Clair Shores, MI 48080 United States of America

Open Today: -

Quick Facts About Art Nails

Art Nails has both strengths and weaknesses based on the comments provided. It is important to analyze these comments in order to get a comprehensive understanding of the salon.

Starting with the strengths, one recurring positive comment is about the staff being nice and caring. Multiple customers mentioned that the employees at Art Nails are friendly and provide good customer service. This indicates that the salon values its customers and strives to create a pleasant environment for them. Additionally, one customer specifically mentioned that the nail technicians took their time and were gentle, resulting in a well-done job. Another customer appreciated the fact that the technician fixed a damaged nail and took the time to ensure that the overall result was satisfactory. These positive experiences suggest that the salon has skilled and attentive technicians who prioritize customer satisfaction.

Another strength mentioned by a satisfied customer is the quick service. They mentioned that their nails were done quickly, which could be beneficial for customers who are looking for efficiency and convenience.

Furthermore, a long-time customer expressed their loyalty to Art Nails, having been going there for over 10 years. This indicates that the salon has been able to retain customers and provide consistent service over a long period of time. This suggests that they have built a reputation for quality work and customer satisfaction.

On the other hand, there are some weaknesses evident in the comments. One customer had a negative experience with the salon, describing the staff as mean and disrespectful. This negative encounter resulted in their nails looking uneven and messy. Negative experiences can significantly impact the reputation of a salon, potentially leading to a loss of customers and damage to the business's image.

Another customer expressed concern regarding the salon's inconsistent appointment policy. They observed that different walk-in customers were given varying information about availability, leading to confusion and frustration. This inconsistency raises questions about the salon's organizational efficiency and transparency. It suggests that the salon needs to improve its communication with customers and ensure that policies are consistently upheld.

In addition, there are comments from customers who were dissatisfied with the quality of the nail services they received. These customers mentioned that their nails were misshaped, uneven, or broke shortly after leaving the salon. These negative experiences suggest that there may be some inconsistency in the skill levels of the technicians or a lack of attention to detail in the salon's work.

Overall, Art Nails has strengths in terms of its friendly staff, attentive technicians, quick service, and long-standing loyal customers. However, there are weaknesses in terms of negative customer experiences, inconsistent appointment policies, and issues with the quality of the nail services provided. It is essential for the salon to address these weaknesses in order to maintain and improve its reputation and customer satisfaction.

Best TL Reviews

this place was horrible i wouldn’t recommend to anyone they are very mean and disrespectful my nails looks horrible all uneven and messy and none of them are the same shape DO NOT GO HERE

I love Art Nails. I've been going there for over 10 years. I have moved on the other side of town and still take the ride to get my nails done. They are very nice and caring people.

I’ve gone to this place for a long time but I question their new “we take walk-ins and appointments” policy. My mother was told one day last week that they were booked and that they have a new appt policy. She went home and made appts for us both. When we got there, I observed various customers being told different things. Some were told “we’re booked”, others told to come back at a specific time, and it appeared some without appts were serviced. Why are some walk-ins told “we’re booked” when your posted policy states you still take walk-ins? I understand about staffing issues and longer wait times but I can tell when something is off and a policy isn’t being followed consistently. It seems like a cover for “we service some and not others”. It gave me a bad feeling. I don’t plan on going back.

Amazing service and really quick! very nice nail techs. i got an acrylic and they look very very good! one of my nails was very thin and my old acrylic tore some of it off, and my nail tech fixed it by putting some acrylic over it, then putting the nail tip on and putting more over it. my nails look very nice and they are very sweet there. the colors are very pretty too. definitely recommend and appreciate my tech taking his time with my pinky that was very thin!

what i asked for and what i got. been one day and one nail already broke. cant believe i paid for this,absolutely terrible

Ken started my nails and did a lovely job. He was very gentle and took his time doing them. He had an appointment come in and a younger woman finished my nails. She shaped them perfectly. I think I’ve finally found a place I’ll be a return customer. The last two places I’ve been I won’t return to due to nails falling off and poor shaping.

Absolutely love my nails!! thank you to Ken. I can't believe I waited so long before trying this place, I'll definitely be back.

My first time here and I walked out not very happy with my nails.. nail tech rushed to do them, they were misshaped & uneven. Decided to give them one more try... showed picture of design i wanted and the nail tech basically made up his own design and once again nails were misshaped & uneven.