Patti's Cut Above

+1 716-791-8800

2568 Youngstown Lockport Rd, Ransomville, NY 14131 United States of America

Open Today: Closed

Quick Facts About Patti's Cut Above

Patti's Cut Above hair salon has both strengths and weaknesses based on the comments provided. Let's analyze them in detail.

Strengths:

1. Convenience and Walk-in Service: One customer mentioned that they appreciate the ability to walk in when the salon is open and be serviced. This suggests that Patti's Cut Above has a flexible scheduling system, allowing customers to visit at their convenience. This convenience factor could attract more customers who value flexibility in their busy schedules.

2. Excellent Service and No Complaints: The first comment states that the customer has never had any complaints about the services provided by Patti's Cut Above. This implies that the salon consistently delivers high-quality services and satisfies their customers' needs. Providing excellent service helps to build customer loyalty and generates positive word-of-mouth referrals.

3. Friendly Staff: Multiple comments mention the friendly staff at Patti's Cut Above. Customers appreciate the warm and welcoming atmosphere. Friendly staff can create a pleasant salon experience, making customers feel comfortable and valued. This strength could contribute to customer retention and positive reviews.

4. Reasonable Prices: One comment praises the salon for offering reasonably priced haircuts. The affordability of services is an attractive feature for customers seeking good value for their money. Competitive pricing could attract price-conscious customers and contribute to customer acquisition.

5. Longevity and Reputation: A customer states that they have been going to Patti's salon for 13 years, emphasizing the longevity of the salon. This suggests that Patti's Cut Above has built a strong reputation and has been able to retain customers over an extended period. Longevity and reputation can boost trust and attract new customers who value experience and reliability.

Weaknesses:

1. Inconsistent Color Job: One customer expresses dissatisfaction with their hair color, stating that they wanted a light shade of blonde but ended up with dirty blonde. This indicates a weakness in the coloring service provided by Patti's Cut Above. Inconsistencies in the desired outcome can pose a challenge to customer satisfaction and may result in negative reviews or loss of potential customers.

2. Failed Expectations: Another customer complains that they spent $125 on a coloring service for their wife, expecting a blonde result but ended up with a brown shade. This reflects a significant discrepancy between the expected outcome and the actual result, resulting in wasted money and customer dissatisfaction. Failing to meet customer expectations can damage the salon's reputation and lead to financial losses.

Overall Assessment:

Based on the comments provided, Patti's Cut Above has several strengths, including convenience, excellent service, friendly staff, reasonable prices, and a strong reputation. These strengths contribute to positive customer experiences, loyalty, and recommendations.

However, the salon's weaknesses should not be overlooked. Inconsistent color results and failed expectations can potentially harm the salon's reputation and customer satisfaction, leading to negative reviews and loss of potential customers.

To address these weaknesses, Patti's Cut Above should focus on improving their color service. Ensuring that customer expectations are met and providing consistent results will enhance customer satisfaction. Implementing communication protocols to understand clients' desired outcomes and utilizing skilled colorists will be paramount in delivering satisfactory results.

Furthermore, the salon should emphasize its strengths, such as convenience, friendly staff, and reasonable prices, in its marketing strategies. Highlighting positive customer experiences and promoting loyalty programs or referral discounts can help attract new customers while retaining existing ones.

Overall, by addressing its weaknesses and capitalizing on its strengths, Patti's Cut Above can continue to thrive in the competitive hair salon industry and maintain its positive reputation.

Best TL Reviews

Love that I can just walk in when they're open, wait my turn and be serviced. Never had a complaint about any services I have asked them to do.

Great place to get your hair cut. Friendly a great haircut and reasonably priced what more could you ask for

I. Had my hair colored I wanted it a light shade of blonde and I got a dirty blonde in not happy with it.

Spent 125 dollars on a coloring for the wife and the wife hates it didn't get it blonde like she wanted it looks brown wasted money

I have been going to Patti's salon for 13 years. Wonderful service and amazing and talented people. Absolutely LOVE this place and would highly recommend to any and all!

Super friendly staff & great prices. Very nice place. Will definitely go back & HIGHLY recommend :)

Patti takes great care of all the boys in our family, been so long we are family. & We have a bet...I think I'm going to win

Have been going to Patti's cut above for some time. Great people and very friendly!