Quick Facts About Toplite Nails
Strengths:
1. Excellent customer service: Many customers appreciate the great service they receive at Toplite Nails. They find the staff to be friendly and accommodating, which contributes to a positive overall experience.
2. High-quality work: Some customers are satisfied with the nail and pedicure services they receive at Toplite Nails. They mention that their nails and toes look good and last for a decent amount of time.
3. Warm and friendly atmosphere: The salon is praised for having a warm and friendly atmosphere, which makes customers feel comfortable and relaxed during their visits.
4. Fast service: Despite providing quality work, Toplite Nails is also known for providing fast service. This is a positive aspect for customers who are in a rush or prefer speedy appointments.
5. Skillful technician: Simon, a technician at Toplite Nails, is highly praised by a customer for his excellent work. This indicates that there is at least one skilled technician at the salon.
Weaknesses:
1. Poor nail corrections: One customer had a negative experience when a technician failed to correct a slanted toenail, despite repeated requests. This suggests a lack of attention to detail and suggests that some technicians may not be proficient in handling specific nail issues.
2. Inconsistent nail durability: A customer mentions that their nails only lasted for a week when done by a particular technician. This inconsistency in the longevity of the nails raises concerns about the overall quality and skill level of some staff members.
3. Lack of professionalism: The customer who had a negative experience with a technician describes a lack of professionalism. The technician's dismissal of the customer's concerns and the conversations about the customer among staff members indicate a disrespectful and unprofessional behavior.
4. Unsanitary practices: Another customer reported unsanitary practices, such as the use of an unclean nail file stored in a breath mint tin. This raises significant concerns about the salon's adherence to proper hygiene and sanitization practices, potentially putting customers' health at risk.
5. Incorrect filing and pain: The same customer who encountered unsanitary practices also experienced pain and damage to their nails due to incorrect filing. This suggests a lack of skill and competence from the technician, resulting in a negative and painful experience for the customer.
6. Dirty salon environment: The same customer also mentions the presence of lint, dirt, and small hard grainy particles in the salon. This highlights a lack of cleanliness and attention to maintaining a hygienic environment, which can affect the overall customer experience.
In conclusion, while Toplite Nails has strengths such as excellent customer service, high-quality work (in some cases), a warm atmosphere, and fast service, there are significant weaknesses that need to be addressed. These weaknesses include poor nail corrections, inconsistent nail durability, lack of professionalism, unsanitary practices, incorrect filing causing pain, and a dirty salon environment. Improvements in these areas would greatly enhance the salon's reputation and customer satisfaction.
Best TL Reviews
I absolutely love this place !!! I always get super good service. And I ALWAYS get EXACTLY what I want!! There just aren’t words for how much I love this salon!!
My mom and I went here for our pedicures. This was my first time but my mom had been there before and was happy with her nails. At first I thought it would be my new place to go but that quickly changed. It started when the lady was clipping my toenails, my big toe was so visibly slanted I asked her to correct it. She immediately started talking to the other lady as they both looked up at me then back at my feet. She didn’t correct out the first time I asked so I asked again. I had to fix it once I got home ???? I chose my color which was a color changing polish. She polished my toes with two coats but after the last coat was applied she must’ve hit it because there was a line rubbed off of my toe. I mentioned it to her and she told me it’s the color changing polish. I began to get irritated because it wasn’t even the color it was supposed to change too so I told her no, it was messed up. There was polish on her gloves so I know she mistakenly hit it. At first she wasn’t gonna fix it but I guess she saw the look on my face. I know for sure they talked about me but who cares I was paying them my money. Needless to say I won’t be returning. Customer service sucks!!
They are great very nice I go there all time to get my nails done to remove and full set for October I had orange nails one black with a web that she drew her self on there I plan to go back tomorrow and get them done again I love this place . Only problem is one person does not do nails as well when she does them they only last maybe a week I had these done October 1 they still look good
The atmosphere is warm and friendly. They are fast but make sure your nails are done properly. I love this place
I love getting my nails/toes/wax done here! ???? another awesome set! ????
Simon us THE BEST!!
I came to this salon last week, and I was very satisfied with their services. The staffs are very friendly. Simon did very excellent job on my nail set, and the lady who did my pedicure massaged my feet so well. I felt very relax when coming this salon. I definitely go back again.
I had the worst experience ever!!! They used a file ( that wasn’t sanitized or clean) they keep them in a breath mint tin!! Anyway that’s not the bad part! She started working on my nails and my nails started burning,! I pulled my hand away, she said, so! I said; pleases do a light file, don’t file so deep. She smiled and said ok.. well that didn’t happen. When I left there my nails hurt so bad. There was blood ???? under just about ever nail. She filed so close that my nails was too thin to hold the nails on. I had to wait to my nails Heel before I could remove them. I could barely do anything without severe pain!!!!! And to top it off they kept looking and talking about....don’t know guess it was how poorly she filed my nail and the guy did a poor job too!! There was lint dirt, it was small hard grainy sand like and lumps and bumps. Will Not Be bad!!!!
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Toplite Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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