Fashion Nails

+1 931-528-0254

377 W Jackson St Ste 16, Cookeville, TN 38501 United States of America

Open Today: -

Quick Facts About Fashion Nails

Fashion Nails Strengths:

1. Expertise and Quality Products: According to one customer, Jessica, the nail technician at Fashion Nails, is highly skilled and uses the absolute best products. The acrylic she uses lasts longer than products used elsewhere, which demonstrates the salon's commitment to quality and durability.

2. Speed and Efficiency: Jessica is praised for her ability to provide excellent results in a short amount of time. The customer mentions being able to get a full set of coffin nails in just 25 minutes, which is significantly faster than other salons. This efficiency is likely to be appreciated by busy customers who value their time.

3. Excellent Customer Service: One customer mentions that Fashion Nails fixed their nails after a bad experience elsewhere. The customer appreciated being able to have a full conversation with the staff and coming out with great nails and eyebrows. This demonstrates the salon's commitment to ensuring customer satisfaction and providing a positive experience.

4. Convenient Availability: Another customer mentioned that it was easy to get into Fashion Nails, indicating that the salon may have a good level of availability and flexibility in scheduling appointments. This convenience can be beneficial for customers with busy schedules or those who prefer spontaneous visits.

5. Good Foot Massage: One customer mentions receiving a great foot massage during their visit to Fashion Nails. This indicates that the salon offers additional services beyond just nail care, enhancing the overall experience for customers and providing a sense of relaxation.

Fashion Nails Weaknesses:

1. Poor Communication and Disrespectful Attitude: Multiple customers mentioned experiencing issues with communication and feeling disrespected by the staff at Fashion Nails. In one instance, the employees did not listen to a customer's request and dismissed their concerns by claiming superiority as professionals. Additionally, customers reported feeling talked about in a negative manner due to the employees speaking in their native language. Such behavior can be off-putting and create a negative atmosphere for customers.

2. Inconsistent Results and Lack of Attention to Detail: Several customers mentioned leaving Fashion Nails with nails that were jagged, uneven, or not matching their requested style. This suggests a lack of attention to detail and inconsistent results among the salon's nail technicians. Aesthetics are crucial in the nail salon industry, and failing to meet customers' expectations can significantly impact their satisfaction and loyalty.

3. Rough and Painful Services: Multiple customers reported experiencing pain during their visits to Fashion Nails. Aggressive manicures, cuts from rough handling, and painful pedicures were some of the issues mentioned. These experiences highlight the need for better technique and customer comfort during services to prevent any physical discomfort or harm.

4. Limited Color Selection and Slow Drying: One customer mentioned that Fashion Nails lacked a wide variety of colors and had issues with slow-drying polish. Limited color selection can be disappointing for customers looking for a specific shade or trend, and tacky polish can be inconvenient and affect the overall experience. Offering a quick-dry top coat or a dedicated drying station could help address this issue.

5. Inconsistent Skill and Language Barriers: Some customers mentioned receiving services from less skilled or non-English speaking staff members, leading to unsatisfactory results. This inconsistency in skill level and language barriers can create a disparity in customer experiences and make it difficult for customers to communicate their preferences effectively.

In conclusion, Fashion Nails has strengths in terms of expertise, speed, efficiency, customer service, and convenience. However, it also faces weaknesses related to communication, attention to detail, service quality, color selection, and skill consistency. Addressing these weaknesses and improving the customer experience by ensuring effective communication, consistent quality, and comfortable services could enhance Fashion Nails' reputation and attract more satisfied customers.

Best TL Reviews

Jessica is the Michael Jordan of nails there is no other like her. She uses the absolute best products the acrylic she uses lasts twice as long is anywhere else and she is so fast it is shocking I can get a full set of coffin nails in 25 minutes out the door and they look better than if I had spent an hour and a half and another salon. She is the best nail tech I have EVER known and believe me I have known probably hundreds!! There's no substitute when it comes to her type of expertise. She makes it look effortless why can't other people do it like that? Lol ????????????????

They fixed my nails after a bad experience before coming on vacation. Was nice to have a full conversation and come out with great nails and wonderful eyebrows.

Probably the worst nail experience I've had in the last 10 years. While the facility is nice enough, the employees did everything possible not to listen to my request. I felt like I was nothing but part of a cattle call to get in and get out as quickly as possible. I left there with nails that are jagged, uneven, and look nothing like what I asked for. Every time I tried to mention that things weren't going as I had requested, I was informed that I don't know what I'm talking about because they are the professionals. Then they would speak in their native language and I thought as though I was constantly being talked about. Incredibly disrespectful individuals who work there.

The nail tech acted highly irritated I was getting my nails done. She was aggressive with my hands. I have many cuts from the aggressive manicure. I asked for a more square shape after I told her square round. She paused and didn’t say a word. I knew this made her more angry. I ended tipping her thinking maybe it was a bad day for her. Anyway, I’ve never been more disappointed being treated in a nail salon. I go there on and off, but after that I won’t be back.

The pedicure wasn’t good they didn’t take off dead skin as asked. After asking 3 times to trim nails short still did what they wanted.polish was clumpy couldn’t do simple nail art. We will not be back.

Most painful pedicure I've ever had. The woman that did my pedicure was rough and she did not do a very good job. I didn't even bother with polish I just told her to stop. I paid and left. I won't go back to that shop. My daughter also had a pedicure and she has the same complaints. She was finished in less than 15 min. She won't go back to that shop either. Also, the woman completely ignored me when I spoke to her and I had to ask if she understood me and another employee had to intervene, and she wasn't very nice about it she spoke very curtly to me.

Took my grown daughter to get pedicures. She had a true professional. I was assigned an older man that spoke no English( only veitnemese) and had big, heavy hands. Although he did his best, he kept making mistakes and couldn't even make two simple dots on my big toe. Thankfully, H's pro came to my aid. The moral of this story, be careful of where you go bc you never know what you'll get for what you pay!!

Easy to get in, service was good but not a lot of color selection and I would prefer a quick dry top coat or a fan drying bar. Waited for 20 mins and polish was still very tacky. Great foot massage though.