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Kim's Nails

+1 607-373-3441
5454 NY-12, Norwich, NY 13815 United States of America
Open Today: Closed

Quick Facts About Kim's Nails

Kim's Nails place has received a mix of positive and negative feedback from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, it is important to consider all the comments.
Starting with the strengths, several positive aspects of Kim's Nails place have been highlighted by customers. One common theme is the friendly and welcoming atmosphere. Multiple comments mention the nice and welcoming nature of the staff, indicating that the salon creates a pleasant environment for customers. This can contribute to a positive overall experience and make customers feel comfortable while getting their nails done.
Another strength mentioned by customers is the quality of the services provided. Many customers expressed satisfaction with the manicures and pedicures they received at Kim's Nails place. The comments specifically mention the great job done on toes and the hand-painted skeleton design that was requested. This indicates that the nail technicians have good skills and attention to detail, allowing them to provide nail services that meet the expectations of customers.
Additionally, one customer specifically commends Tracie for her great job on manicures and pedicures. This suggests that there are skilled technicians at Kim's Nails place who excel in their work, further enhancing the salon's strengths.
Furthermore, the requirement of masks for all customers is mentioned as a positive aspect of the salon. This shows that the salon prioritizes the health and safety of both customers and staff, which is especially important during the ongoing COVID-19 pandemic.
Moving on to the weaknesses, it is important to address the concerns and negative experiences expressed by some customers. One recurring issue is the pricing of services. A customer mentions feeling disappointed and frustrated with the high prices compared to other salons in the area. This indicates that Kim's Nails place may not be the most affordable option for some customers, which can be a deterrent for potential clients.
Another major concern raised by customers is the quality of the services. Multiple comments express dissatisfaction with various aspects of the nail treatments. Some customers mention issues with the application of dip powder, such as thickness, lumpiness, and lack of smoothness. Others complain about cuts, rough handling, and lack of attention to detail during acrylic fills and gel polish applications. These negative experiences indicate that there may be inconsistencies in the skills and techniques of the nail technicians at Kim's Nails place.
Additionally, one customer mentions that their concerns were not properly addressed by the salon. The dismissive response from the staff can negatively impact the customer's perception of the salon's customer service and responsiveness to feedback. This highlights a weakness in the salon's ability to handle customer complaints and ensure customer satisfaction.
In summary, Kim's Nails place has strengths in terms of creating a friendly and welcoming atmosphere, as well as providing quality nail services. Positive feedback about specific technicians further supports the skill and expertise of some staff members. However, weaknesses lie in the pricing of services, with some customers feeling that the salon is too expensive compared to others. Negative experiences with the quality of services, such as issues with application techniques and lack of attention to detail, detract from the overall customer satisfaction. Additionally, inadequate handling of customer complaints can further harm the salon's reputation. These strengths and weaknesses should be taken into consideration when evaluating Kim's Nails place and deciding whether to visit the salon.


Best TL Reviews

Great place, masks are required for all. The person doing my toes did a great job. Definitely will go back for the Herbal Spa Pedicure
Tracie does a great job on Manicures and Pedicures. Very friendly atmosphere.
the best salon. and they’re very nice people , very welcoming.❤️
She takes her time and they all look perfect and identicle in and she hand painted my skeleton just like I requested gotta love them
I really liked my nails and the young lady that did them but what they charged me for a fill and gel polish was outrageous. $55 to start plus nail replacement fee and cut down fee and then more for gel polish, ugh That's is crazy, nobody's work is worth that. Im driving to Utica now to get them done and there work was just as good for half the price plus not to mention gas prices. It's very disappointing when you want to shop locally but it's just not affordable.
Couldn’t get into regular place, the rating was good so we tried here. My dip is so thick and lumpy, it’s not smooth at all. She took the dip up to my skin and then drilled the skin off and all my cuticles are raw. My hands were covered in my old dip from the way she removed the polish and they weren’t cleaned, no lotion, or massaged. It’s been less then 24 hours and most of my nails have scraped,/ scratched which I’ve never experienced with dip nails. Where I work we are aggressive on our hands and mine last two weeks give or take. My pedicure she barely scrubbed my foot and she put a rough file on my toenails and once she painted them they are all textured and not smooth. I’m so disappointed at the money I spent and how terrible they look, feel, and short they lasted.
I went in for an acrylic fill with gel polish. I was cut multiple times; one of the cuts is actually a gash out of my pinky. The nail technician giggled whenever I would pull my hand back in pain from being cut by her. My nails are not the same length nor are they shaped straight. The special polish that cost me $15 extra started to wear off the night I got them done. After bringing concerns to the nail technician, I received $5 off of a $60 acrylic nail fill in. I have never paid more than $35 for a fill in, and I have never received such poor service. After bringing my concerns to their attention, I was told it was my fault for not saying something to the nail technician (although it isn’t my job to decide if my nails are done properly by the person whose job it actually is to ensure they are done properly.) I only went to this nail salon because it is the closest to where I currently live, however, I would rather drive 45 minutes to a nail salon where I’m treated decently. I would advise not going here unless you want to be hurt, made fun of, and leave with a bad manicure.
love it !! Delanda is very awesome!! I reallly love it . I will go back again soon <3

Kim's Nails Info

Amenities

Health & safety
  • Appointment required
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:15 AM - 06:00 PM
Tuesday 10:15 AM - 06:00 PM
Wednesday 10:15 AM - 06:00 PM
Thursday 10:15 AM - 06:00 PM
Friday 10:15 AM - 06:00 PM
Saturday 10:15 AM - 06:00 PM
Sunday Closed

How to go there

Location