Quick Facts About The Royal Quality barbershop
The Royal Quality barbershop has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Skillful barbers: Many customers praised the barbers at The Royal Quality barbershop for doing a good job with their haircuts. The comment about the owner being the best barber around indicates that there is at least one highly skilled professional working at the shop.
2. Humbleness of the owner: The owner's humbleness was highlighted as a strength by one of the commenters. This suggests that the owner might prioritize providing good service and maintaining positive customer relations.
3. Customer loyalty: One customer mentioned that their son won't let anyone else touch his hair anymore, indicating a satisfied and loyal customer base. This suggests that the barbershop consistently delivers good results, leading to customer retention.
4. Reasonable prices: A customer mentioned that the prices at The Royal Quality barbershop for services such as nail and eyelash care were reasonable. This contributes to the shop's affordability, making it accessible to a wider range of customers.
5. Pleasant atmosphere: The commenter noted that the atmosphere at the shop was very pleasant. This indicates that it likely has a welcoming and friendly environment that adds to the overall customer experience.
6. Renovated appearance: One customer mentioned that the entire front of the shop was brand new and well-maintained. This indicates that the barbershop invests in its physical space, creating a clean and modern appearance that can attract customers.
Weaknesses:
1. Inconsistent opening times: According to one comment, the barbershop opens an hour later than advertised, leading to frustration among customers who arrive early. This inconsistency can result in a negative customer experience and loss of business.
2. Priority given to friends: A customer expressed disappointment because the barbers seemed to prioritize cutting their friends' hair first. This can create a perception of favoritism and potentially alienate other customers.
3. Long waiting times: Some commenters mentioned that the barbershop had long waiting times, with one customer stating that their children had to wait for over three hours. This indicates a lack of efficiency and organization in managing appointments and walk-in customers.
4. Disorganized customer service: According to one customer, the barbershop fails to communicate effectively with waiting customers. This lack of communication can lead to confusion and frustration among customers who are unclear about the order in which they will be served.
5. Overbooking and prioritizing friends: Another customer mentioned that the barbershop constantly overbooks appointments and serves friends instead of honoring their commitments. This demonstrates poor customer service and a disregard for customer satisfaction.
6. Rude behavior: One customer described the barbershop's customer service as the worst they have experienced, citing rude behavior and broken promises. Such behavior can drive customers away and damage the shop's reputation.
In conclusion, The Royal Quality barbershop has strengths such as skillful barbers, reasonable prices, and a pleasant atmosphere. However, it also faces weaknesses in terms of inconsistent opening times, prioritizing friends over other customers, long waiting times, disorganized customer service, overbooking, and rude behavior. Addressing these weaknesses would be crucial for the barbershop to improve customer satisfaction and retention.
Best TL Reviews
Worst barber shop around hands down. Get there before they even open they don't show up until an hour after opening then pull up with 5 dudes and cut their hair 1st? Why because they're friends? Naw won't get my business anymore and I'll tell everyone to avoid this place.
They did a good job with my husband haircut.
Owner is the best barber around, And his humbleness is one of a kind.
Every time we've been they do a great job. My son won't let anyone else touch his hair anymore. Only downside is they stay busy, so go early.
I love coming to royal clients barbershop to get my fingernails and eyelashes done. The prices are very reasonable and They do a fantastic job and the atmosphere is very pleasant. It’s a multi cultural shop where everyone can get services rendered. The people are very nice and most importantly they Smile and ask how May they help me? I would recommend this as the #1 barber & nail shop in the beautiful city of Lake Wales! Go Royal Client’s Barbershop, oh I forgot to say, I stepped in the shop and the whole front was brand spank new! From the barber chairs to the lobby benches. Wow! I was very impressed. Talking about class they most definitely have it!!!
We just moved to Lake Wales from South Florida and this place was super on point! We had a little wait but sometimes thats needed for great services and for being one of the only places open on a Sunday. And it was well worth it! The guys were amazing, we brought in our 5 years old for a hair cut and the Barber automatically put on a kids movie for him, which i thought was so nice. The Barber, Julian, had a smooth hand and gave our son the best hair cut he has ever had! Definitely will be back in the future and Definitely recommend this Barber Shop to others. Thanks guys!
This is my second time taking my kids to this shop and each time they sit there for a little over 3 hours because the barbers pick and choose who hair they want to cut instead of going in order from the person who arrived first. This is by far the worst barber shop I ever took my children to and the very last time. I hope they become more organized or a least explain to the clients who are waiting that they have clients coming in with appointments and they will work you in.
I think it is very rude of them to have clients sitting in the chair for hours while other clients walk in, sit down for less than 5 minutes then get called to get their haircut. Do you know how many times my son had to go sit back down because the barbers kept telling him it’s not your turn even though he was there first.
That’s why I love Ruben barbershop (FADED FRESH) because everyone is treated equally you walk in sign your name on the clipboard and they call you in the order you walk in. I really hate they were busy today but the next time I don’t care how busy faded fresh is I will never come back to this shop ever again they are not worth the money anyway.
Worst experience ever. Constantly overbooked. Will give there word if you come in at a certain time they will service you to only make you wait over two hours to attend to friends. Worst customer service and rude. Don’t go here!!!!
The Royal Quality barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended