Jay'z Tobacco Outlet

+1 906-779-9555

1300 Carpenter Ave, Iron Mountain, MI 49801 United States of America

Open Today: -

Quick Facts About Jay'z Tobacco Outlet

Jay'z Tobacco Outlet has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the place, we will analyze the comments provided.

Starting with the strengths, one customer mentioned that the employees were friendly and courteous. This positive interaction with employees is crucial in establishing a good rapport with customers and creating a welcoming atmosphere in the store. Additionally, another customer mentioned that the prices at Jay'z Tobacco Outlet were cheap, making it an affordable option for those looking to purchase chew.

Another positive aspect of the store is the variety of products available. Customers commented on the wide range of tobacco products, including large bags and every brand. This extensive selection can attract customers who prefer a specific brand or require a specific type of tobacco product.

Furthermore, the customer who mentioned the cool Quarter game of luck highlights the store's effort to provide entertainment and an enjoyable shopping experience for customers. This can be a unique selling point and a way to differentiate themselves from other smoke shops in the town.

On the contrary, there are several weaknesses highlighted by customers that need to be addressed by Jay'z Tobacco Outlet. One customer mentioned that an employee engaged in body shaming and talking poorly about a friend. This behavior is unacceptable and can create a negative and judgmental environment for customers. It is essential for the management to address this issue immediately and provide appropriate training to their employees to ensure a respectful and inclusive atmosphere in the store.

Another weakness pointed out by a customer is the inconsistency in store hours. According to this customer, Google stated that the store closes at 9 pm on Saturdays, but they found the store already closed at 8:30 pm. This can be frustrating for customers who rely on accurate store hours information and can result in a negative shopping experience. The management should ensure that they update their business hours on all platforms and communicate any changes effectively to avoid confusion and inconvenience for customers.

Furthermore, a customer expressed disappointment in the store due to a sold defective product that the store refused to exchange. This reflects a lack of customer service and can deter customers from returning to the store. It is crucial for Jay'z Tobacco Outlet to have a fair and efficient return or exchange policy to maintain customer satisfaction and loyalty. Resolving customer complaints promptly and amicably can help to overcome negative experiences and promote positive word-of-mouth.

In conclusion, Jay'z Tobacco Outlet has various strengths and weaknesses based on customer comments. The store excels in having friendly and courteous employees, affordable prices, a wide variety of tobacco products, and providing a fun shopping experience with a Quarter game of luck. However, the weakness lies in incidents of body shaming, inconsistent store hours, and an inadequate return or exchange policy. To improve its overall performance, Jay'z Tobacco Outlet should prioritize addressing the weaknesses, especially in terms of employee behavior, store hours accuracy, and customer satisfaction through fair and efficient policies.

Best TL Reviews

Honestly very ashamed that the employees would body shame my friend and think it's ok to talk about her so very poorly. Will not take that lightly and very rude. Will not recommend going Here unless you want to get judged hard core.Will not shop here again.

Terrible employee. Person with shaven head likes to body shame. Probably should fire them.

Why does Google say closes at 9pm on Saturday but when I got there at 8:30 they were already closed? Fix that.

She had to deal with 15 minutes of me figuring out what to get and was super nice about it. So thank you!

Very friendly and a cheap place to buy chew

I have to say that I love this place!!! And to name a worker “Jen”. She is so friendly and very courteous to her customers. A year ago I was not happy with one of your employee’s very rude, stopped going, she had me in tears. Keep this girl and give her a raise! Jackie

Sold defective product, would not exchange. With all of the smoke shops in this town, I will never go back lol

Stopped in while waiting for my appointment at my insurance company. Neat place Sells all kinds of tobacco large bags small, every brand and lil bit of everything jewelry, they have lotions, and I had fun on this cool Quarter game of luck..If you are a smoker or like jewelry lotions at a great price then this is the place.. highly recommend