Quick Facts About Exotic African Hair Braiding
Exotic African Hair Braiding has a mix of positive and negative comments, which provide insights into both the strengths and weaknesses of the place. Based on the comments, here is an analysis of the strengths and weaknesses of the salon:
Strengths:
Efficiency: One positive comment mentions that the salon is efficient, completing the customer's hair quickly. This suggests that the staff at Exotic African Hair Braiding has the skills and experience to work efficiently, which can be a strength for customers looking for a fast service.
Professionalism: Another positive comment highlights the professionalism of the staff. The commenter mentions that everyone puts the customer first and that the salon provides a friendly and professional atmosphere. This suggests that the salon values customer satisfaction and ensures that their staff provides a high level of professionalism.
Reasonable prices: One commenter mentions that the prices are reasonable, which can be a strength for customers who are looking for affordable hair braiding services. Offering competitive prices can attract more customers and provide a positive impression of the salon.
Customer satisfaction: A positive comment mentions that the commenter's wife loves the place and always looks amazing after getting her hair braided. This suggests that the salon has a track record of satisfying customers and providing them with the desired style. Positive customer experiences can be a strong point for attracting new customers and building a loyal customer base.
Weaknesses:
Poor communication: A negative comment highlights the difficulties the customer faced in expressing what they wanted. This suggests a weakness in the salon's communication skills, as the customer was not able to adequately convey their desired style. Strong communication is essential for understanding and meeting customer expectations.
Lack of attention to detail: Several negative comments mention issues with the quality of braids, such as crooked parts, uneven braids, and stray hairs. These comments indicate that the salon may have a weakness in paying attention to detail and achieving consistently neat and well-done braids. Inconsistent quality can lead to dissatisfaction among customers.
Inconsistent customer policies: A negative comment mentions the discrepancy in the salon's upfront payment policy. The customer felt treated unfairly because they were required to pay upfront while another customer was trusted to pay after the service. This inconsistency in policies can create a sense of unfairness and dissatisfaction among customers.
Lack of personalized care: One negative comment mentions that the stylist was distracted by texting on their phone while braiding the customer's hair. This suggests a lack of focus and attention to the customer's needs, which can result in inadequate styling and a lackluster experience. Providing personalized care and attention to each customer is important for customer satisfaction.
Overall, Exotic African Hair Braiding has strengths in terms of efficiency, professionalism, reasonable prices, and customer satisfaction. However, weaknesses in communication, attention to detail, customer policies, and personalized care need to be addressed in order to improve the salon's overall performance and customer satisfaction.
Best TL Reviews
Please don’t go here. I had a terrible experience. Initially I came in asking for a specific hair style and they said they could do it. She spent 5 minutes convincing me not to do it . I had the hardest time expressing what I wanted , which was just simple knotless braids. I was offered product to buy and it’s not even used on my hair while they are braiding so why would I spend $20 on a jar of grease that you don’t even use on the customers.Once I was finished , one of the girls insisted I put it in a pony tail. I didn’t know why until I got home & realized my parts aren’t straight at all .they are literally crooked. $200 later! The one who makes all the decisions did a terrible job , I will never go back.
My wife "LOVES" this place! Everyone is very friendly and professional, and always puts the customer "FIRST"! What I noticed firsthand was their efficiency. They finished her hair pretty quick, saying that she's been there so many times, they know exactly what to do style wise with her hair. My wife is 71 years old, but when she comes out, she looks 25!???? exaggerated a little bit, but she looks amazing! She gets her hair braided, and man can they braid!!! Give them a try, they don't just braid, they do all kind of styles!
I usually don’t have an issue at this place but this last time made for a experience that I will never go back. I went in for soft locs. There is nothing soft about them. The back braids are 3 times bigger than the front. The pregnant bald lady kept complain how much hair I have then proceeded to pull my hair so tight in the back that I now have blisters and my scalp is split I some spots. They are not flexible you can not move nor style them. Had the nerve to ask why would I want this style if I was tender headed…… cause I wasn’t tenderer headed till I came here that’s why. Don’t waist your time more money. Every last one of their hair was little and nappy so I should have known better
Ms. Sonia is great she styles my daughter's age 3 and 5 hair. The prices are reasonable and location is not far from my home. The service is fast and efficient. Always pleased!
They messed up my hair, causing my sides to be ripped out but they made up for that somewhat Below is the pictures of how they messed up my grandson's head!!! Never will we ever go back to that roach infested place!! She didn't even wash it first and had crusty jail and spritz all over..I could have done better than that!! She basically made twists on top of his afro then got mad washed it out halfway with a dirty mildew towel... health department need to pay a visit asap!!!
The lady that did my hair could not stay off the phone texting first of all. All of my braids are uneven and she forgot to put my highlight color in. I had to go back to have her downsize a few braids because they were noticeably too big. There are small pieces of hair inside one braid (I have box braids in the back corn rows on top)but should be inside the braid next to it. She did not clip all the stray hairs off of the braids. They charged me $160 and demanded I pay up front which was fine since they do have a sign displaying their policy, however that rule does not apply to everyone. An African lady came in and got her hair braided and they didn’t ask her for payment up front and I know they didn’t know the lady by their interaction. As a matter of fact she was trusted to go to the arm and come back! This was my second time going there and both times they were a last resort but honey never ever again. They are decent and kind of cute but never! They didn’t even offer to give me a discount. The work is definitely not worth the price. Ladies don’t waste your money or time there.
Braids was neat they did get me out in time .....but it wasn’t the size I wanted she did what she wanted anyway I told her I wanted medium and they put 2 different burgundy in my hair you see the difference in the picture I only noticed when my boyfriend told me you know you got 2 burgundy in your hair the light in the shop is very dark more light in shop I told them the issue but they didn’t seem to care but hey hopefully bad reviews make y’all get y’all stuff together
I was highly satisfied with the way my hair turned out. I'm extremely tender headed and not only was my stylist, Fay quick, but took care when braiding my hair. If you want your locks done right, then you need to make your way to this hair salon where these beautiful group of ladies can work their art on your head too. They are particular in understanding exactly what you want so you leave happy and glowing with beauty. Thank you Sonya, Fay and all the others who are so nice to me and my family when we come in.
I love you all!
Melanie
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Exotic African Hair Braiding Info
Amenities
Health & safety
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Appointment required
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 07:00 AM - 07:00 PM |
|---|---|
| Tuesday | 07:00 AM - 07:00 PM |
| Wednesday | 07:00 AM - 07:00 PM |
| Thursday | 07:00 AM - 07:00 PM |
| Friday | 07:00 AM - 07:00 PM |
| Saturday | 07:00 AM - 07:00 PM |
| Sunday | 07:00 AM - 04:00 PM |
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