N T Nail & Spa

+1 910-485-4004

3401 Raeford Rd # B, Fayetteville, NC 28303 United States of America

Open Today: Closed

Quick Facts About N T Nail & Spa

N T Nail & Spa has both strengths and weaknesses that can be inferred from the comments provided.

One of the strengths of N T Nail & Spa is the positive feedback regarding their nail services. Customers mention that they do a great job and are affordable, which suggests that their nail technicians are skilled and provide good value for money. Additionally, customers appreciate the longevity of the shellac nails, indicating that the salon uses high-quality products and techniques.

Another strength of N T Nail & Spa is the loyalty of their customers. Several comments mention that individuals have been patronizing the salon for many years, and one customer even states that a specific nail technician, Kim, is their go-to person. This shows that N T Nail & Spa has built a strong reputation and has a dedicated customer base.

The affordability of N T Nail & Spa is also seen as a strength. Several comments mention the reasonable prices, and one customer even specifically highlights this aspect. Affordable prices can attract more customers and make the salon accessible to a wider range of individuals.

However, there are weaknesses that can be inferred from the comments as well. One weakness is the inability to fulfill specific customer requests. One customer mentioned that they were told their desired nail design could not be done, even though another technician had done it before. This suggests a lack of consistency in service and may lead to customer dissatisfaction. Additionally, this customer mentions that they typically receive "no color" and have to do it themselves, which indicates a lack of expertise or willingness to try new designs and colors.

Another weakness is related to the customer service experience. One customer recounts a frustrating experience where they were denied an eyebrow wax despite being the only customer in the shop. While it is understandable that there may have been limited staff available, it is important for businesses to prioritize customer satisfaction and find solutions to accommodate their needs. This incident illustrates a potential lack of customer-oriented approach and may deter customers from returning.

The last weakness mentioned is a discrepancy in service quality. One customer highlighted that they had issues with their pedicure and fill-in, specifically mentioning that the polish on one of their toes was off and did not match the others. Additionally, they were charged for a fix that did not meet their expectations. This suggests a lack of attention to detail and the inability to rectify mistakes, which can negatively impact the salon's reputation and customer satisfaction.

In conclusion, N T Nail & Spa has strengths such as positive feedback regarding their nail services, loyalty from long-term customers, and affordability. However, weaknesses include inconsistency in fulfilling specific customer requests, potential customer service issues, and a discrepancy in service quality. It is important for N T Nail & Spa to address these weaknesses in order to maintain and improve customer satisfaction, and to continue building a strong reputation in the industry.

Best TL Reviews

I wanted a certain nail design and I was told it couldn't be done. But it was done by another technician on me before. I dealt with it. Although I know it could have. I try stepping outside the box and do designs and color. And this is the very reason why I always get no color, gel or design. I just get no color and do it myself. That's exactly what I will do. No extra treatments. Photos what I got vs what I wanted

Hands down the best nail place in Fayetteville! Kim’s my girl! I always leave the happiest customer.

They do a great job and are affordable. Been patronizing there location for almost 10 years. (Except when they are busy... I have no patience when it comes to waiting for nail service) I'll try another location to get in the seat faster.

I walked in right as they opened at 9:30 am on June 17, 2022 asking for an eyebrow wax. I was refused service at that time and was told to come back in an hour. There were no customers in the shop and an eyebrow wax doesn’t take very long. I do understand there was only one lady working that I could see, but it was still very frustrating. Especially when I live 25 minutes away. I will not be returning.

i really liked that the prices were affordable, plus the workers were very nice and welcoming as well.

Love this place! Ms Kim is the best.. she’s been doing my nails for many many years.

I have used them now for about 6 months. I have always been pleased with their service. I get the shellac nails and they typically stay on 3 weeks. Unless I fiddle with them as they're growing out, they don't come off. My mother goes as well and she too has always been pleased and happily surprised at how good of a job they do.

I have always enjoyed coming here and do believe they do an exceptional job. So this past Saturday I had got a fill-in and a pedicure ... so I went to work on Monday and noticed my polish on one of my toes was off. I ususally don’t have this issue, but anyway today I went in to get it fixed being that I just got them done Saturday, not only did they want to charge me but they also put polish on my nail that didn’t match the rest but tried to convince me otherwise. I will not be returning... will definitely take my business elsewhere.