Quick Facts About Star Nails
Star Nails has several strengths that make it a popular choice for customers. Firstly, many customers appreciate the convenience of being able to come in and get their nails done right away. This is especially attractive for individuals who have busy schedules or need a quick touch-up before an event. Additionally, the salon is praised for its good selection of colors, which allows customers to choose from a wide range of options for their manicures.
Another strength of Star Nails is its proximity to many customers. The fact that one customer lives less than 3 minutes away highlights the salon's location advantage. This makes it convenient for customers to visit, as they do not need to drive far. Additionally, some customers appreciate the idea of supporting a local business, adding a sense of community to their decision to come to Star Nails.
The positive experiences of some customers showcase the expertise and skill of the nail technicians at Star Nails. One customer specifically recommends a nail technician named Mai, praising her service and kindness. The customer expresses satisfaction with the outcome of their visit, emphasizing the care and attention to detail provided by the nail technician. This highlights the skill and professionalism of the staff at Star Nails.
However, Star Nails also has several weaknesses that are important to consider. One recurring issue mentioned by multiple customers is the poor quality of work and inconsistent service. Many customers express disappointment with the outcome of their manicures, citing uneven lines, chipping, and peeling after a short period of time. This suggests a lack of attention to detail and overall lower quality workmanship.
Several customers also mention unprofessionalism and unacceptable service at Star Nails. Complaints range from a lack of cleanliness to painful experiences during the nail process. One customer shares an experience where the nail technician used excessive force and drew blood during the filing process. This raises concerns about the safety and sanitary practices of the salon.
Another common complaint is related to the lack of adherence to customer preferences. Customers indicate that their instructions and choices were not followed, resulting in nails that did not meet their expectations. This highlights a lack of communication and attention to customer needs, which can lead to dissatisfaction and a negative overall experience.
Some customers also mention issues with the pricing and value for money at Star Nails. One customer expresses disappointment with the cost of their nail service, particularly after having to return for fixes and touch-ups multiple times. This suggests that the salon may not provide the best value for the price paid.
In conclusion, Star Nails has some strengths, such as its convenient location, quick service, and good selection of colors. Positive experiences from some customers highlight the skill and professionalism of certain nail technicians. However, the salon also has notable weaknesses, including poor quality work, inconsistent service, unprofessionalism, and a lack of attention to customer preferences. These factors can contribute to negative experiences and customer dissatisfaction.
Best TL Reviews
I recommend! I already did it 2 times, the first time I did a manicure and today I redid it, everything is neat! Good selection of colors. I like that you can come and do it right away.
I live less than 3 minutes away from here so I keep coming back as I want to support a local business and it's convenient not needing to drive far, but EVERY single time I leave I'm disappointed with my nails. The last time I was here they didn't clean up the nail polish that they got all over my cuticles. And this time is my last straw, I'm so disappointed with my nails, and with the service. How is the quality of work acceptable? I just wanted French tip nails, but the lines were UNEVEN, and the fact that literally 1 day after getting them done, nearly every nail out of the 10 I got done, chipped or peeled in some way. And this peeling issue happened in the past too, it's not just a one off day. As I said earlier there's ALWAYS something wrong with my nails when I get them done here. Another thing, unacceptable service. I'm not sure if this is a new thing they're doing, since this hasn't ever happened before, but in the middle of getting my nails done they wanted me to pay....I've gone to them multiple times, I've always payed in full, and I've even left cash tips for them...it feels unprofessional, and my nails always show their skill level and work ethic, unprofessionalism and unacceptable.
Honestly one of the worst experiences of my life.
FIRST, I originally wanted pink and white and the lady told me to pick a gel polish instead and that they're options of colors were better than pink and white. So I pulled up the top pic in the pic attached to this review.... should have just stuck to pink and white. Anyways, I showed the nail tech a picture of nails I wanted, and my nails came out nothing like I asked. The only thing I did ask was that we switch the purple and black (please see photo, mine are the bottom two pics). She was very sloppy with her acrylic to the point that it was stuck to my skin, which happens sometimes, I get that. Instead of using a file to lift acrylic she decided to jam her names under my real nail to lift acrylic off my skin. It was extremely painful. She than began filing and had started filing into my skin and not the nail. I gently pulled my hand back because 1. it startled me and 2. it hurt. Instead of stopping she grabbed my hand back and continued to file in the same spot but harder. I yanked my hand back and there was blood dripping off my finger and blood on her file. And this happened on more than one finger but not as extreme. I don't usually, or ever, leave a bad review anywhere.... but this was UNREAL! I left in tears, with awful nails AND still paid! I am not sure who would let someone leave a salon with nails looking like mine did.
I would not ever recommend this place to anyone.
ALSO.......... she did stop using the file with blood nor did she dispose of the file. That's gross and unsanitary!!!!!!!!!!!!!!!!!!
Love Star Nails! Ask for Mai! ????????????
I am not one to write reviews, but truly this one could not be left unsaid. I got there are the service and kindness was great. No hesitation to putting me in a chair and getting me started. But man the outcome. I left the salon appalled at what was on my hands . Bumpy unfiled acrylic, painted over with nail polish. There was white speckles on my nails from god knows where, including 2 of my cuticles being cut and painful. I truly have never seen a set of nails like this. I am not one for confrontation so I was planning on just leaving and not leaving a tip but still paying for the service. But when I was getting ready to leave the nail tech Theresa told me to go to the liquor store 2 doors down to not only get a cash tip but pull the full amount out in cash. So unfortunately I went and did just that. After I went back to work, short on time because I was on my lunch hour. After my work day , I went back to the salon and very kindly requested my money back . After the nail tech told me to sit so she could "fix" my nails multiple times I again politely requested my money back . After about 10 minutes I got my $50 back. I simply will not be returning to this salon. I hope someone has a better experience !
Both my mom and I went in to get dip powder manicures. Tutu was amazing, she worked on both of us. She was careful, gentle, and does clean work. We were in and out so quick and my dip lasted a good 3+ weeks. Will definitely be coming back!
Came here for dip powder Theresa's half did job was terrible, Many steps were missed the first time Theresa did them. After 2 days my nails started chipping came back and Hollie fixed it charged me 25 after spending 50 including tip when Theresa first did them. I'm sitting here looking at the set I jst had fix and Hollie missed the last coat of gel. Needles to say this the most expensive set of nails I've had done in my life. I am extremely disappointed on the service provided by this nail shop I will not be returning here and I hope everybody watches their nails and the quality of the service.
I love to go here to get my nails done. The quality, service, and ambiance are unbeatable. From start to end, I am treated like I am at an expensive full service spa. The soothing scrub and nail color and brand options are plentiful and top notch. I knocked a star off because each of the two times I went something small happened that led me to be not completely satisfied; last time it was that they filed the end of my toe such that it left an open cut that hurt for days and took awhile to heal.
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Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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