Magic Nails

+1 803-939-8464

2250 Sunset Blvd Suite J, West Columbia, SC 29169 United States of America

Open Today: -

Quick Facts About Magic Nails

Magic Nails has both strengths and weaknesses based on the comments provided. Let us discuss them in detail.

One of the strengths of Magic Nails is their prompt service. One customer mentioned that they received services right away without waiting. This indicates that the salon values efficiency and does not keep customers waiting for long periods. This is an important strength as customers appreciate being attended to promptly and not having to waste time waiting.

Another strength is the skill of their technicians. One customer commented that the young lady who attended to them did a great job. They mentioned that their nails were not too thick and shaped perfectly. Skillful technicians are crucial for any nail salon as customers expect quality work that meets their expectations. Magic Nails seems to have competent technicians who can deliver satisfactory results.

Additionally, the friendly and personable nature of the staff is a strength of Magic Nails. Multiple customers mentioned that the staff was friendly and greeted them warmly. One customer specifically mentioned that the technician gave them exactly what they wanted and that they had no complaints. Friendly and attentive staff can create a positive and welcoming environment for customers, enhancing their overall experience.

The cleanliness of the salon is another strength mentioned by customers. One customer noted that the salon was very clean and looked really nice. Cleanliness is essential in a nail salon as customers expect a hygienic environment for their treatments. A clean salon demonstrates professionalism and care for the customers' well-being.

Magic Nails also received praise for their pricing. One customer mentioned that the price was decent, especially considering the amazing service they received. This indicates that Magic Nails provides good value for money, which can attract price-conscious customers who are looking for quality services at affordable prices.

Despite these strengths, Magic Nails also has some weaknesses that were mentioned in the comments. One recurring issue is the poor tracking system to determine which customer goes next. One customer mentioned that there is a sign-in sheet, but the technicians do not check it, resulting in a wait time of two hours. This poor organization can be frustrating for customers who expect a fair and efficient system to be in place.

Another weakness highlighted in the comments is poor communication. It was mentioned that technicians do not communicate when they have appointments, resulting in walk-in customers being pushed aside. Clear communication is essential for managing customer expectations and ensuring a smooth flow of customers. Lack of communication can lead to misunderstandings and dissatisfaction among customers.

One customer also mentioned an incident where they found the staff rude. They tried to ask about the salon's services and were told to go somewhere else. Rude behavior towards customers can have a negative impact on the salon's reputation. It is important for all staff members to maintain professionalism and treat customers with respect to ensure a positive experience.

In conclusion, Magic Nails has several strengths including prompt service, skilled technicians, friendly staff, cleanliness, and reasonable pricing. However, there are weaknesses in their tracking system, communication, and customer service. These weaknesses need to be addressed to ensure a more efficient and customer-friendly experience. Overall, Magic Nails seems to have potential but could benefit from improvements in their organizational processes and staff training.

Best TL Reviews

I received services right away without waiting. The young lady did a great job. My nails were not too thick and shaped perfect. She made conversations with me almost the entire time, which I enjoyed. Most nail techs don't talk much. I was in and out in about 40 minutes with an old set removed and a new full set with two colors. Very happy. They didn't have snowflake stickers. She offered to paint them, but freehand designs usually don't go well for me.

Went in for a soak off and new full set. The staff was prompt to greet me and extremely friendly. The salon was very clean looked really nice. The technician gave me exactly what I wanted and I literally had no complaints! Price was decent especially considering the amazing service!! Will definitely recommend to friends and i already made my next appointment ???? ☺️ ????????

Poor tracking system to determine which customer goes next. There is a sign in sheet , but don't bother signing in because technicians do not check the sign in list. I waited 2 hours just for another customer to walk in and take my turn even though I was next. It is not the customer's responsibility to tell you who is next. Poor communication as well. Technicians do not communicate that they may have a appointment come in, so walk ins get pushed aside. I will happily spend my money elsewhere. Don't waste your time !

I loved this place ! As soon as I walked in I was greeted by Tina and the staff ! Kim did my pedicure and I must say she did an amazing job . I felt a good vibe there . Very clean . I'm scheduling my full set with Tina next week and I can't wait !!

Hey, my luvies! It's definitely been a long while since I've been on here. But, as the saying goes.."I'M BACK!"???? Anyways y'all already know I be out here in these Carolinas n Charlotte streets. Bringing, you all the good, the bad, and the ugly from these Merchants. So..u need to check this place out. Only, place I go to get my nails done. Crystal does an amazing job, and all of them do great pedicures. Don't sleep on the little shops. They will provide u with great customer service, and get your ???? n feet together ❤ That's all for now.. till the next time! XOXO????☝????????????????????????

Trina cannot handle being told her work is sub par. I had a manure with gel nails for a wedding. These were my nails within 48 hrs

Poor product and service. There are much nicer and better options for nails. Her eyebrows are okay. Don’t go here.

Sorry wrong salon(one star) this salon (magic nails)my wife loves!!! Great service,friendly techs and terrific results

Horrible place, very rude. I tried to ask about their services and was told I can go somewhere else. I am not from SC so was honestly asking so I knew what they can do. Lesson learned I will never be anywhere where they treat their clients rude and did a horrible job on purpose.