Quick Facts About Upscale Nails II
Upscale Nails II is a nail salon that elicits mixed reviews from customers. While some praise the salon for its friendly staff and excellent nail services, others criticize it for long wait times, unfriendly staff, and poor quality of service. In order to provide a comprehensive analysis of the salon's strengths and weaknesses, let us delve deeper into the comments provided.
Starting with the positive remarks, one customer mentions being a new customer to the salon and describes the staff as sweet and welcoming. This suggests that Upscale Nails II has a friendly and inviting atmosphere, which can be a strength for attracting and retaining customers. Additionally, two specific nail technicians, Maya and Tran, are praised for providing great nail services. This indicates the presence of skilled and talented professionals at the salon, which can be a valuable asset.
Another customer expresses their love for Cynthia, a nail technician who has been doing their nails for 19 years. This testimonial speaks to the loyalty and satisfaction of long-term customers, showcasing the salon's ability to establish lasting relationships with clients. The customer also commends the clean facility, friendly staff, reasonable prices, and diverse selection of services. These factors suggest that Upscale Nails II is successful in maintaining a hygienic and welcoming environment while offering competitive prices and a wide range of nail treatments.
However, not all comments about Upscale Nails II are positive. One customer expresses disappointment with the salon's change in ownership, mentioning that there have been no significant improvements. Additionally, they criticize the staff for not being customer-friendly and failing to greet them or inquire about their needs. These remarks highlight potential weaknesses in the salon's customer service and management. A salon's staff should always prioritize creating a welcoming and attentive atmosphere to ensure customer satisfaction.
Another negative comment highlights a declining level of service quality over multiple visits. The customer points out that the nail paint barely lasted two days, while also mentioning an increase in prices and the salon's decision to stop offering pedicures during the week. These complaints indicate lapses in the salon's attention to detail, consistency in service, and management decisions. Customers have a reasonable expectation that their nails will be painted to last, and changes in services should be communicated effectively to avoid frustrating the clientele.
On a positive note, a customer commends the professionalism of the staff and states that they will return for future services. This feedback suggests that Upscale Nails II has employees who take their jobs seriously and provide a satisfactory experience for their customers. Professionalism is a valuable strength for any business, as it can enhance customer trust and loyalty.
Lastly, one customer praises a specific nail technician, Miya, for her qualities of being sweet, patient, kind, and meticulous in her work. This commendation implies that the staff at Upscale Nails II possesses the skills necessary to provide a satisfying nail experience, with attention to detail and a friendly demeanor. Customers value technicians who take their time to provide high-quality nail treatments.
Based on the comments provided, Upscale Nails II has several strengths, including a friendly and welcoming atmosphere, skilled and talented nail technicians, cleanliness, reasonable prices, and a wide range of services. However, there are weaknesses, such as potential issues with customer service, inconsistent quality of service, and communication problems regarding changes in services and pricing.
To improve, Upscale Nails II should focus on enhancing customer service and communication. Staff should prioritize greeting customers, making them feel valued, and addressing their specific needs and concerns. Consistency in the quality of service is vital to maintaining customer satisfaction, and steps should be taken to ensure that nails are painted to last. Clear and proactive communication regarding any changes in services or pricing is essential for managing customer expectations effectively.
Overall, Upscale Nails II has both strengths and weaknesses, and with the necessary improvements, it has the potential to become a reputable and customer-centric nail salon. By addressing the mentioned weaknesses and building upon their strengths, the salon can strive for excellence in providing high-quality nail services and fostering long-lasting customer relationships.
Best TL Reviews
I’m a new customer to this salon and the ladies there are sweet and have always greeted me. I’ve gotten my nails done by Maya & Tran and both turned out great.
I LOVE getting my nails done by Cynthia she is the absolute best nail tech ever! She has been doing my nails for 19yrs. I wouldn't go anywhere else. Clean facility, super friendly nail techs, reasonable prices. Great selection of services. Go see my girl Cynthia????
This establishment changed owners with no great improvements. There's always a long wait. The new staff did not greet me to ask for an exact reason for my visit. They were not Customer friendly at all!!
I enjoy the mani/pedi experience received at Upscale Nails - full treatment including sea salt scrub, warm towel, sanitized tools, full line of colors to choose from, hand/foot massage, etc.
If i could give them zero stars, i would! I tried them all of 4 times and each time it seems to go downhill. The last time I just got my toes painted and the paint barely lasted two days!! They have the nerve to up their prices and they don’t give pedicures during the week anymore. I would go to a different establishment if i was you!!
The staff was very professional. I will be back. Great job
Very limited minimum services provide... ugly depressed atmosphere. This place is only good if you have no where else to go
Miya is wonderful! She is very sweet, patient and kind. She takes her time doing nails and does her job well.
Place Pictures
Upscale Nails II Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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