Hong Kong Inn

+44 1727 810210

122 London Rd, St Albans AL1 1PQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hong Kong Inn

Strengths:

1. Delicious food: Many customers have praised the food at Hong Kong Inn, particularly mentioning the chicken satay in satay sauce and the veggie duck pancakes. This indicates that the restaurant offers a variety of flavorful dishes that are enjoyed by customers.

2. Reliable delivery service: One customer mentions having ordered from Hong Kong Inn via Just Eat multiple times and being satisfied with the food every time. This suggests that the restaurant provides a reliable delivery service, ensuring that customers receive their orders in a timely manner.

3. Affordable prices: A customer mentions that the restaurant offers good quality and quantity of dishes for a reasonable price. This indicates that Hong Kong Inn provides value for money, making it an attractive option for customers looking for affordable Chinese food.

4. Friendly staff: A customer compliments the lady at the front of the restaurant for being friendly and accommodating. This suggests that Hong Kong Inn has attentive and hospitable staff members who create a welcoming atmosphere for customers.

Weaknesses:

1. Inconsistent phone availability: One customer mentions that on one occasion, the restaurant did not pick up the phone despite being supposed to be open. This indicates a lack of consistent communication or availability, which can be frustrating for customers who rely on phone orders.

2. Closure without notice: A customer mentions that they drove to the restaurant only to find it closed for a week on holiday without any prior notice. This lack of communication can lead to inconvenience for customers who were expecting to dine at the restaurant or place an order.

3. Strict COVID-19 procedures: A customer mentions that Hong Kong Inn still has strict COVID-19 procedures in place, including paying outside and waiting outside. While these measures are necessary for safety, some customers might find them inconvenient or limiting.

4. Food quality issues: One customer mentions experiencing food poisoning after consuming the ribs from Hong Kong Inn. Another customer mentions that the sweet and sour sauce was too tangy, the noodles were greasy, and the chicken balls were dripping with fat. These comments indicate potential inconsistencies in food quality and taste, which can be a concern for customers seeking a consistently enjoyable dining experience.

5. Declining quality over time: One customer mentions that the quality of the food has gone downhill in recent months, citing issues with delivery time and the poor quality of certain dishes. This suggests a lack of consistency and quality control, which can lead to dissatisfaction among customers who have had previous positive experiences.

Overall, while Hong Kong Inn has strengths such as delicious food, reliable delivery service, affordable prices, and friendly staff, it also has weaknesses in terms of inconsistent phone availability, closure without notice, strict COVID-19 procedures, potential food quality issues, and declining quality over time. As a result, customers may have mixed experiences when dining at this establishment.

Best TL Reviews

I do like their food its lovely my favorite dish is the chicken satay in satay sauce the main course. The only thing I would say is when they don't pick up the phone when they're supposed to be open means they are probably closed for some reason. Last time they didn't t pick up I drove there and they were closed for a week on holiday. Answer machine would have been nice letting people know. The other thing is they still have strict covid procedures pay outside wait outside. Other wise nice food.

Gave me food poisoning, bought the ribs and immediately started throwing up. I should’ve been suspicious when they quoted a 5 min wait time.

Good and reliable. Love the veggie duck pancakes.

Sweet and sour sauce very tangy and vinegary, noodles had thick film grease all over them and chicken balls dripping with fat, not impressed for the money

I’ve had a lot of deliveries via Just Eat from here and the food has always been really good. I highly recommend it.

I've been ordering food from this Chinese take away on a weekly basis during the last 6 months and I always been very satisfied with the quality and quantity of dishes provided...especially for the price! My chidren loves the fried rice and noodles which is also a great time safer for busy parents. The lady at the front is very friendly and accommodating. Highly recommended in St Albans.

With lovely food and friendly staff, I like to return for my favorite roasted duck with noodles.

Don't know how this place can go so downhill in just a few months. Took one hour & ten minutes to deliver.

75% of our Saturday night meal was vile. Rice & noodles were 'okay-ish' but Crispy beef was just all fat..threw it away. Sweet n sour chicken was artificially coloured bright orange & tasted very acidic. The ribs were all bone..no meat. Doesn't even deserve the one ★ that i had to give to enable me to post my review. Most definitely will NOT be ordering from here again.