Italian Kitchen

+44 1273 749724

B, Churchill Square, Russell Pl, Brighton BN1 2TE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Italian Kitchen

Italian Kitchen is a restaurant located in a shopping center. It has received a mix of positive and negative comments. In order to analyze the strengths and weaknesses of the restaurant, we will consider the following aspects: food quality, service, pricing, and overall dining experience.

Starting with the strengths, one customer mentions that they have "not had a bad meal yet" and that they go to the restaurant frequently. This indicates that the restaurant has the potential to consistently deliver good food. Additionally, another customer states that "the food is always very tasty and fresh." This suggests that the ingredients used in their dishes are of high quality.

Furthermore, the service of Italian Kitchen is praised in several comments. One customer mentions that the service "cannot be faulted" and another states that the staff is "very friendly." Good service is essential for creating a positive dining experience and fostering customer satisfaction.

Another strength of Italian Kitchen is its reasonable pricing. One customer describes the restaurant as having "good value for money" and another mentions that the prices are "conscienceable." This indicates that the restaurant offers affordable options for customers.

However, there are also weaknesses that need to be addressed. One customer mentions that "some items of food were cold" and another customer claims that they experienced food poisoning after eating breakfast at the restaurant. These incidents raise concerns about food safety and quality control.

Another weakness highlighted is the inconsistency in the quality of the food. While some customers praise the food, others express disappointment. One comment states that the food used to be wonderful but has now become worse than "layby canteens." This inconsistency can lead to a lack of reliability and customer confidence in the restaurant.

Additionally, there are complaints about long waiting times. One customer mentions waiting almost an hour for a sandwich, which they found to be pre-prepared and not of good quality. Waiting for a long time and then receiving subpar food can significantly impact the overall dining experience.

Furthermore, one customer mentions that the restaurant is overpriced. They specifically mention that 11 pounds for a salad is too expensive. This might deter potential customers who are looking for more affordable options.

In summary, the strengths of Italian Kitchen include the potential for delivering good food consistently, positive customer service, and reasonable pricing. However, there are weaknesses such as inconsistency in food quality, concerns about food safety, long waiting times, and overpricing. These areas need to be addressed in order to improve the overall dining experience and increase customer satisfaction.

Best TL Reviews

Seems, as other places, increased cost and overheads is met with low quality food, just had breakfast, and have had breakfast for half the price that has been better. Some items of food were cold.

Not had a bad meal yet, and we go here a fair bit.

No one expects a fine dining experience in a shopping centre but the food is always very tasty and fresh. The service cannot be faulted.

We love Italian Kitchen ????

had breakfast there today. had to send hubbys back as very badly cooked. got a dose of food poisoning for breakfast. we wont be returning. it used to be wonderful there. now. its worse than those layby canteens. 1 star because i had to put something. save your cash amd go elsewhere.

味よく良心的な値段。スタッフはフレンドリー。

注文と支払いはレジで行い、料理はテーブルまで運んでくれます。ブレックファーストは11:30まで。フレッシュオレンジジュースは酸味が強く少し苦かった。

Very friendly staff, delicious food, slightly expensive. 11 pounds for a salad is too much.

My son came over to Brighton with his friends on Saturday 14th January to spend his Xmas money him and his friends chose to have lunch here and the food was appalling over priced under cooked and looked like a toddler had thrown it together obviously them being teenagers they didn't feel comfortable making a complaint but my son told me and showed me the state of his pizza and I thought it was a joke. He also said his friends burger was so dry he couldnt eat it!?

Disappointing experience. Food was alright but the wait was ridiculously long for only eggs on toast and it arrived slightly cold. My partners food didn’t even arrive so after 45 mins we checked and they hadn’t put the order through. Overall disappointing and won’t be coming back for Breakfast.

The wait was almost an hour for a sandwich which was clearly all pre-prepared food and didn't taste that great either as I found a big lump of gristle in my chicken. I won't be returning. Also quite expensive for what it is. You'd be better off going to McDonalds across the way.