Jen Chang

+44 1685 384121

15 Lower High St, Merthyr Tydfil CF47 8EB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Jen Chang

Jen Chang place has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. Here is an analysis of the comments:

Strengths: 1. Excellent Chinese take-away: The majority of the comments praise Jen Chang place for being an excellent Chinese take-away. This suggests that the food quality and taste are highly regarded by customers, making it a strength of the restaurant. 2. Friendly and patient staff: Several comments mention the staff being friendly, patient, and helpful in suggesting dishes. This is a positive aspect as it enhances the overall customer experience. 3. Generous portion sizes: One comment mentions the generous portion sizes of the food, which is appreciated by customers. This strength is likely to attract customers who seek value for their money. 4. Quick service: Despite being a small place, one comment mentions that the restaurant serves customers quickly. This is an advantage as it reduces waiting times and ensures a smooth dining experience.

Weaknesses: 1. Limited payment options: The comment suggests that the restaurant only accepts cash payments, which can be inconvenient for customers who prefer to pay using cards or contactless payment methods. This weakness can result in loss of potential customers. 2. Inconsistent quality: One comment mentions that while the Kung Po chicken was tasty, the fried noodles were dry and tasteless. Inconsistent food quality can be a weakness as it may lead to dissatisfaction among customers. 3. Missing order and wrong substitution: One comment mentions that an order was missing and a wrong substitution was made. This reflects a weakness in the restaurant's order accuracy and attention to detail. 4. Delay in delivery: One comment expresses frustration over a long wait time of over an hour and 40 minutes for delivery. This weakness suggests that the restaurant struggles with timely delivery, which can lead to customer dissatisfaction and potential loss of repeat business.

Overall, Jen Chang place exhibits strengths in terms of the excellent food quality, friendly staff, generous portion sizes, and quick service. However, there are weaknesses in terms of limited payment options, inconsistent food quality, order accuracy, and slow delivery. It would be beneficial for the restaurant to address these weaknesses in order to enhance the overall customer experience and attract more customers.

Best TL Reviews

Excellent Chinese take-away in the heart of Merthyr Tydfil. My wife and I went to Jen Chang because google was showing it to be the only take-away open (as all restaurants were full and didn't have seat). The staff were patient and suggested us a few good dishes that we might like. And, we both loved the food so much that we returned again a couple of days later to order new items. Their special fried rice with chicken, pork, prawns, eggs and vegetables are absolutely incredible !!!

PS - A suggestion would be to start accepting Card/Contactless payments. Insisting on cash only payment is annoying and at times, very inconvenient.

Tried this take away just once and Kung Po chicken was tasty, spicy and portion big enough. Unfortunately fried noodles wasn't too good, dry and tasteless. Staff very nice and kind. Apart of Chinese cuisine they offer F&C and more. Cash only payment. Cash machine next door.

best goto place for friday night, absolutely would recommned

It was fab, 30 years ago. Best curry sauce and crinkle cut chips. Now..........?

Update: 6th April 2023 - Best chips in town, have them open in a cone with proper salt and malt vinegar, huge portion. Best Chinese in town too, great portions and good big menu. Curry sauce pushing g towards "Hing Hongs, the best chinese curry sauce in the UK ever" (no longer available, God Bless Mai and the team) but needs to be a bit healthier and needs more pepper/chilli heat, that's my only negative, but over all very, very good. Get in there, you will not be disappointed.

Lovely Chinese best in Merthyr. Genourous portion size. Food is always hot when I get it back, so doesn't need reheating. Chips are always a favourite with us as they are tasty ???? Would highly recommend!

Ordered a few things. Missis picked it up. She got home missing the special curry but they stuck another rice in instead somehow. The rice was drier than ghandi flip flops. The noodles are greasy and the chips tasted like they was cooked two days ago. Worst Chinese I've ever had. Revolting stay clear.

We love the food here and have never had a bad meal in over 15 years. The best kung po chicken I have ever had. The place is small tho, only 2 customers at a time and although its busy we were served quickly.

Been waiting an hour and 40 minutes and no sign of it. I've got places to be