Kathmandu Zone Southall

+44 20 8571 5551

Unit 1, Kathmandu Zone Restaurant, 44 High St, Southall UB1 3DB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kathmandu Zone Southall

Kathmandu Zone Southall, based on the comments provided, seems to have several strengths and weaknesses.

One of the main strengths highlighted by the comments is the quality and variety of Momo's available at the restaurant. The fact that they offer steamed, fried, and tandoori variations, as well as both vegetarian and non-vegetarian options, is appreciated by the customers. This variety allows customers to choose their preferred type of Momo, catering to different tastes and preferences. The positive comments about the taste of the Momo's further emphasize their strength in this area. Additionally, the affordable prices mentioned in one of the comments suggest that Kathmandu Zone Southall offers good value for money.

The quick and efficient service provided by the staff is another strength mentioned in the comments. Customers appreciate the promptness of the service, indicating that their orders were taken and served in a timely manner. The friendly and smiley behavior of one staff member, Manpreet, is specifically mentioned, suggesting that the customer service provided by her is exceptional. This positive comment about Manpreet's customer service skills indicates that the restaurant has staff members who are able to create a pleasant and welcoming atmosphere for the customers.

The food quality, apart from the Momo's, is also praised by the customers. The comment mentions the deliciousness of the steamed and fried chicken Momos, as well as the amazing flavors of the Chili King prawns. The positive comments about the taste and quality of the food indicate that Kathmandu Zone Southall is able to consistently offer delicious and well-prepared dishes to its customers.

Despite these strengths, there are a few weaknesses highlighted in the comments. One of the main issues raised is the poor service experienced by one customer. The comment mentions that their food was served one dish at a time, causing delay and inconvenience. Moreover, the customer had to ask for utensils and napkins, indicating a lack of attention to customer needs by the staff. This suggests that there may be inconsistency in the service quality, with some customers experiencing poor service while others have positive experiences.

Another weakness highlighted is the rudeness of a specific staff member named Manpreet Kaur. The comment mentions that Manpreet shouted at the customers, resulting in a negative encounter. This incident has led the customer to decide not to return to the restaurant, reflecting poorly on the overall customer service provided by the staff at Kathmandu Zone Southall.

Another weakness mentioned is the lack of spice in the accompanying sauce for the Momos. This suggests that the restaurant may not be able to consistently deliver on the flavor profiles expected by the customers, as they found the sauce lacking in spice.

In conclusion, Kathmandu Zone Southall has several strengths including a variety of Momo options, delicious food, and quick service. However, there are also weaknesses such as inconsistent service quality, rude staff members, and occasional issues with dish preparation. It is important for the restaurant to address these weaknesses and provide consistent, high-quality service to ensure customer satisfaction and loyalty.

Best TL Reviews

They have the best Momo's, you can try steamed, fried or tandoori. They have veg and non veg both delicacies. We loved the tandoori veg Momo's and they are worth the cost.

An excellent Jubilee weekend ended up with delicious Steam and Fried Chicken (حلال) Momos at Kathmandu Zone Southall.

Momo was tasty. Service was quick and amazing.Staff(Manpreet is friendly and lovely.Overall enjoyed my experience here.Loved it????

Manpreet has such a good customer services. She’s very friendly and smiley. Food 10/10

Definitely one of the best Nepalese restaurants in London. We got the steamed momos (of course), the Chili King prawns both were amazing. Would definitely recommend!

Absolutely not worth. Chowmene was rubbery momos was good but the main problem is the food comes 1 dish at a time all my friends have eaten i was still waiting for my noodles. Service very poor nothing on the table hade to ask for plates am tissue when the plates were here they were plastic tiny plates.

Although the food is really good and affordable. A few staff members are really rude. We had a really rude encounter with one of the staff members who is named Manpreet Kaur. She shouted at all of us and we will not be returning to this shop anymore. Customer service is really poor.

Chilli chicken was too sweet. Momos were good, but the accompanying sauce lacked spice.