Quick Facts About L a Nails
Strengths:
1. Immaculate customer service: The nail tech, Lee, provides excellent customer service and ensures that customers are informed about the procedures he is performing. This shows that the staff is attentive and cares about providing a positive experience.
2. Long-lasting and affordable services: One customer mentioned that the services offered at L a Nails place are cheap and last for three weeks. This indicates that the salon provides quality services at an affordable price.
3. Extended hours: The salon offers late hours, which can be convenient for individuals who have busy schedules and are unable to visit during regular business hours. This flexibility may attract more customers.
4. Willingness to fix any issues: The salon encourages customers to speak up if they need something fixed. This shows that the staff is committed to customer satisfaction and wants to ensure that their clients are happy with their services.
5. Talented staff: Several customers praised specific nail technicians, such as Lee and Tony, for their skills and responsiveness. Having skilled staff members can contribute to the salon's reputation and attract more customers.
Weaknesses:
1. Inconsistent quality: One customer expressed dissatisfaction with the quality of their nails, stating that the nail technician rushed through the process and did not deliver the desired results. This suggests that there may be inconsistencies in the quality of services provided by the staff.
2. Unsatisfactory hygiene practices: Another customer mentioned that the chairs had debris, and the staff did not sanitize them thoroughly between customers during the ongoing COVID-19 pandemic. This raises concerns about the salon's commitment to maintaining a clean and safe environment for customers.
3. Lack of customer care and transparency: Two customers reported negative experiences with the manager, Kathy. One customer complained about being made to wait for over an hour while others who arrived later were served first. Another customer had issues with Kathy's availability and responsiveness when it came to removing their lashes. These incidents indicate a lack of customer care and a failure to effectively communicate with clients.
4. Inadequate seating and customer capacity: One customer mentioned that there is minimal seating available during busy weekends. This may result in discomfort for customers who have to wait for their turn or an overall crowded environment.
5. Lack of organization: The incident with the manager, Kathy, not being present during the customer's visit and repeatedly disappearing during lash application shows a lack of organization and professionalism. This may lead to inconvenience and dissatisfaction for customers.
In conclusion, L a Nails place has strengths in providing excellent customer service, affordable and long-lasting services, extended hours, willingness to fix issues, and talented staff. However, the salon has weaknesses in terms of inconsistent quality, unsatisfactory hygiene practices, lack of customer care and transparency, inadequate seating, and a lack of organization. These areas of improvement should be addressed to enhance the overall customer experience at L a Nails place.
Best TL Reviews
Pedicure & full set 105.00 with designs. Customer service was immaculate. I love the fact that the nail tech let's you know everything he's doing. His name is Lee and he is fabulous. Kathy is the manager and very friendly. Please try.
Love their services. They are cheap and last me 3 weeks. Late hours available. I call ahead and ask for availability. It's in the ghetto and crazy people like myself go there ????.
I don't recommend the eyelashes they use the plastic ones not the human hair.
They encourage you to tell them if you need something fixed. So I love that too.
Honestly the worst experience of getting my nails done. Went here on a Friday with an appointment and there was only one person working there and she rushed through everything. I showed her a picture of how I wanted my nails done and it was nothing close to what I asked for. I was left with bubbles on my toe nails which is quite noticeable and non uniform nails which you can also see the nail tip through the middle of the thick layer of acrylic that she just slapped on in a hurry. I was charged $68 for something that I was not happy about. I felt like it was a total waste of time and money.
Tony is the best!! They are quick and very responsive to your desired nail shape! They can do it all! The weekends are often busy and there is minimal seating, but you can call ahead for an appt.
Chairs have debris, didn't observed staff sanitizing each customer chair for mani and pedi after each use~IN ACTIVE DELTA VARIANT Covid TIME! Disappointed environment wise ,but the nail tech I had was great. Will not going to be a returning customer Sorry!
This establishment lacks customer service the manager Kathy does not have a honest bone in her. I called earlier during the day and spoke with the manager Kathy to see if Nancy was available to do my pedicure she informs me she is available. I get here and have to wait over an hour while others that came after me have gotten there pedicures and left. I even offered to have someone else do my pedicure and still no response. Do not waste your money here and go somewhere else where they will take better care of you and actually care about your time not being wasted.
I only started coming because my co-worker recommended it for lashes. I called first and asked for Kathy, they told me to come in, however, she wasn't there when I arrived. I waited for over twenty minutes, and when I would try to leave they would tell me to wait and they would call her. She finally arrived and started my lashes, but in between she answered the phone, took customers payments and disappeared in the back for ten minutes or so. In the end I liked my lashes and could not feel them on my eyes, so i went back for round two. Same issues as before with the addition of her sneezing into her hand and continued with putting on my lashes. (Uggghh....). I don't know if she changed glue or what but i couldn't blink without it hurting, I thought i would get use to it, but i couldn't and could not sleep. I kept calling so I could have them. removed, they said only she could remove them and didn't know when she would be in. So I just showed up at 11:30, to talk to them in person because I'm miserable and my eyes are swollen. They said she has a 12:00 appointment and wouldn't be able to remove them until 2:00. I asked if they could call her, they said, "No".
Remember they couldn't stop calling her when i wanted to get them on but they're annoyed that I want them remove. I've been waiting for over an hour and she isn't here, I don't know what happen to her appointment.
People, a place shouldn't be judged by how they are when your happy, but when you're unhappy with their service. We deserve better then this.
Kathy does beautiful acrylic ????
L a Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 09:00 AM - 06:00 PM |
How to go there
Location
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