M&S Cafe

Stafford ST16 3AL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About M&S Cafe

Strengths:

1. Popularity: The café is described as being very popular, with a busy atmosphere even on a Saturday afternoon. This indicates that the café is well-liked and frequently visited by customers.

2. Delicious food: The commenter specifically mentions that both the cappuccino and carrot cake were delicious. This showcases the strength of the café in terms of the quality of its food offerings.

3. Design and presentation: The commenter appreciates the design of the plates and mugs, indicating that there is attention to detail in terms of how the food and beverages are presented. This can enhance the overall dining experience for customers.

4. Friendly and fast service: The commenter praises both George and the lady wearing the sunflower lanyard for their friendliness and efficiency in serving them. This suggests that the café has a strong team of staff members who prioritize customer satisfaction.

5. Cleanliness: The café is described as clean and tidy, which is an important factor for customers when choosing a dining establishment.

Weaknesses:

1. Slow food service: One commenter mentions experiencing a long wait for their food, suggesting that the café may have issues with timely service.

2. Unfriendly staff: The commenter expresses dissatisfaction with Donna, who was serving front of house, stating that she wasn't exactly friendly. This negative interaction can impact the overall customer experience.

3. Understaffed: Several commenters mention long queues and waiting times, indicating that the café may not have enough staff members to efficiently handle the number of customers. This can lead to frustration and dissatisfaction among customers.

4. Limited menu choices: One commenter mentions that the menu at the café has fewer choices compared to another branch, which is disappointing for them. Limited menu options can reduce customer satisfaction and may lead to some customers seeking other dining options.

In conclusion, M&S Café has strengths in terms of its popularity, delicious food, design and presentation, friendly and fast service, and cleanliness. However, there are weaknesses in terms of slow food service, unfriendly staff, being understaffed, and limited menu choices. These weaknesses have the potential to impact the overall customer experience and may need to be addressed by the management of the café.

Best TL Reviews

I’m not local and visited this coffee shop today. I can see it’s very popular, it was busy at 2pm on Saturday. I ordered cappuccino and carrot cake, both were delicious! Also, I loved design of plate and a mug, good idea :) I was served by George on the toil, very nice and fast working guy. Also, I want to mention a lady who was making coffees, I didn’t check her name but she was wearing a lanyard with sunflowers. She was fast and professional, she offered me some chocolate sprinkles for my coffee, it was very nice of her. There was another man who was cleaning the tables ( you can see him in the photo and asked the manager for his name - Chris). I can tell, he is very hardworking person and really cares of what he does.

Overall I had very nice experience, everyone was so lovely and friendly. I definitely will visit again when around ♥️

Chris was superb when we experienced a very long wait for food, which clearly they had forgotten. I probably wouldn't have complained but serving front of house was Donna, who wasn't exactly friendly. Maybe she should be back of house while Chris is customer facing. Thank you Chris. Sunday 12th Feb 1.30pm.

Jacket potato with prawn and salmon is ok choice of butter extra would be nice

Service could be better but most of the staff are great

Very clean and tidy. Young lad who served us was very polite but judging by the speed he worked, he was probably under training. A queue built up behind us so he could have appreciated support.

Nice coffee shop, delicious cakes

Tasty breakfast but the meanest portion of baked beans I have ever seen.

Lovely food if you can get in .Not enough staff on. Queues too long most times.

Good quality food but think there's less choice now on the menu to what they used to have at the Stone branch which is disappointing. Stafford has better choice