Mad Hatter

+44 1438 488843

71 Queensway, Stevenage SG1 1DN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Mad Hatter

Mad Hatter Place is a cafe located conveniently outside the town centre entrance. It has received a mix of positive and negative comments from customers. In this analysis, we will examine the strengths and weaknesses of Mad Hatter Place based on the given comments.

Starting with the strengths, one customer mentioned that the food on its own was good enough. This indicates that Mad Hatter Place has a strong ability to deliver tasty dishes. Another positive point mentioned by a different customer is that the cafe is nicely decorated and clean. This shows that Mad Hatter Place pays attention to creating a pleasant ambiance for its customers. Additionally, a customer praised the customer service at Mad Hatter Place, noting that the staff were friendly and accommodating to dietary needs. This indicates that the cafe values good service and aims to meet customer expectations.

In terms of location, Mad Hatter Place seems to have an advantage as it is perfectly situated right outside the town centre entrance. This allows customers easy access to the cafe and could potentially attract more foot traffic. Another strength that can be inferred from the comments is the varied and tasty menu. One customer mentioned that Mad Hatter Place has a good coffee and a diverse menu for a small cafe. This indicates that the cafe offers a range of options to cater to different tastes and preferences.

Moving on to the weaknesses, one customer had a negative experience with the red velvet hot chocolate, stating that it spilled all over their food and tasted like cinnamon. This suggests that Mad Hatter Place might have quality control issues with their drinks or perhaps not enough attention is given to presentation. Another customer mentioned that their breakfast was stone cold, the eggs were overcooked, and the toast was soggy. This implies that Mad Hatter Place might have consistency issues in terms of food temperature and preparation. Another weakness highlighted is the price. One customer thought that the toastie was quite expensive for what it offered. This indicates that Mad Hatter Place might need to review their pricing strategy to align it better with customer expectations.

In terms of portion sizes, Mad Hatter Place seems to have a strength. One customer mentioned that the portion sizes are massive for the price. This suggests that the cafe offers good value for money in terms of portion size. However, it is important to note that portion sizes might not be in line with every customer's preference, as some might prefer smaller portions.

Overall, Mad Hatter Place has strengths in terms of the taste of their food, customer service, ambiance, and convenient location. However, there are areas needing improvement, such as quality control for drinks, consistency in food preparation, and possibly revising pricing strategy. By addressing these weaknesses, Mad Hatter Place could enhance its overall customer experience and maintain a competitive edge in the market. It is important for the cafe to consider the feedback provided by customers and take necessary actions to improve and grow.

Best TL Reviews

Got the red velvet hot chocolate and it's spilled all over our food by the time It arrived so my food was dyed pink and tasted like cinnamon. The red velvet hot chocolate I'm sure is just dyed pink and packed with cinnamon. Would not recommend that drink. That being said , the food on its own was good enough. Just a shame my first experience was tainted pink haha. I would order from here again but no drinks next time. ????

Perfectly situated right outside the town centre entrance. I popped in for some lunch, ordered a jacket potato with beans and cheese & a salted caramel fudge milkshake. The food was so good, potato cooked perfectly! The milkshake was also delicious. The cafe itself is nicely decorated and clean. Definitely recommend.

First time for me. It all looked very nice except it was stone cold, the eggs were like hard boiled not poached plus the toast had been put in the bottom of the container so was soggy and all the butter had melted into the container. Unfortunately not a good start!

Great little cafe, with reasonable prices and good coffee. It's conveniently placed right in the town centre. The atmosphere is cosy and you feel welcomed. They have a varied and tasty menu for a little cafe. High chairs for mini people to enjoy their babycinno. Highly recommended

Breakfast comes covered in cress, all food was cold, hashbrowns where soggy and tasted awful all that for £8

Thought the toastie was quite expensive at £6.10

It was nice enough but nothing special

Came with a few crisps but no salad

Don’t think I’ll go back for lunch there

Amazing customer service! Accommodate to dietary needs and lovely food!!

This place was so good, the food tasted brilliant and the staff were so friendly, I definitely would recommend it! The portion sizes are also massive for the price too!