Quick Facts About MegaJump
MegaJump Place, based on the comments provided, has several strengths and weaknesses that can be discussed.
Starting with the strengths, one common theme among the comments is that the facility is impressive, clean, and well-organized. This reflects positively on MegaJump Place's commitment to maintaining a clean and safe environment for its customers. The value for money is also mentioned as a strength, indicating that customers find the pricing reasonable for the amount of fun they have at the facility.
The staff at MegaJump Place are described as friendly, attentive, and capable. This is an important strength, as friendly and helpful staff can greatly enhance the overall experience for customers. In particular, Alexandria and Antoneta from the cafe are mentioned as providing exceptional service, which is a testament to the quality of staff members at MegaJump Place.
Safety measures are also noted as a strength, with the facility being well-monitored and the number of jumpers being maintained to a certain limit. This ensures that the environment remains safe and enjoyable for all customers. There is also a mention of a dedicated medic who provided excellent care to a child who was injured, showing that MegaJump Place prioritizes the well-being of its customers.
Moving on to the weaknesses, one recurring complaint is the slow service at the cafe. Several customers mentioned having to wait a considerable amount of time for their drinks to be served, which is especially problematic when children are thirsty and in need of hydration. This indicates a potential issue with managing the flow of orders and the speed of service in the cafe.
Maintenance issues are also raised by some customers, with one comment mentioning that the slides were out of order due to maintenance and another comment stating that the facility appeared incomplete and unprofessional. These concerns suggest that there might be a lack of attention to detail in terms of maintaining and upgrading the facility.
Furthermore, there are complaints about the staff's lack of interest in helping kids enjoy themselves better. Instead of actively engaging with the children and making the experience enjoyable, the staff are described as solely enforcing rules. This can detract from the overall experience and make customers feel that the staff are not fully invested in creating a positive atmosphere.
Additional weaknesses include limited parking space, slow check-in systems, lack of lockers, and a small variety of food options. These factors can contribute to a less convenient and satisfying experience for customers.
In conclusion, MegaJump Place has several strengths including being impressive, clean, and well-organized, along with having friendly and capable staff. The facility also ensures safety and provides good value for money. However, there are weaknesses such as slow service in the cafe, maintenance issues, and a lack of staff engagement with children. Other concerns include limited parking space, slow check-in systems, lack of lockers, and limited food options. These weaknesses can negatively impact the overall experience for customers and should be addressed to improve customer satisfaction.
Best TL Reviews
We came with kids into mega jump for an hour. While kids were jumping we ordered drinks in a coffee shop. We waited 50 min for the order to come. Kids were thirsty. It’s a bit too long just for drinks.
An impressive, clean and organised place. Great value and loads of fun. The staff are friendly and capable. It gets very busy at peak times, but on a Monday afternoon the place is pretty quiet.
Especially nice service from Alexandria and Antoneta from the cafe. Very kind and sweet to customers.
Visited Jump in for the new slides that they have there but was disappointed that the slides were out of order due to maintenance. Also it seems that the management rushed open the new Jump In to quickly as the decorating wasn’t complete and looked unprofessional. They may call it Jump In now but they haven’t changed much from the old MegaJump days, they roughly painted the toilets but used the same dirty stained toilet seats, urinals sinks etc. The only good thing I may add is my son enjoyed the trampolines. Go early in the morning if you want to park in the tiny car park otherwise look around the local streets for somewhere to park.
They offered small, regular or large coffees but when I ordered a large coffee I was told they only had regular.
If you want more stars JumpIn then I suggest you finish the refurbishment before letting in the public.
We were very impressed with this place. Big, clean and very attentive staff. Shout out to the amazing medic who treated my daughter with such care when she hurt her leg (in the changing area... Nothing to do with jumping!) All the employees were fantastic, a credit to the place. Fun day out for all, highly recommended.
Been here a couple of times with my 5 year old daughter. It would be so much better if the staff had any interest in helping kids enjoy themselves better. Instead, they are there to enforce the rules and nothing else.
Been to Bounce which was way better and the staff actually made it a thoroughly enjoyable experience for the kids.
Very busy,loud place!! It is a delight for the children and adults. They are well monitored and the number of jumpers is maintained to a certain limit. If it is a group booking, try to be there 1/2 hour before your booking time. The check in system is slow. The staff is quite courteous. There is a a small coffee and beverage selling counter which is extremely busy but with the best staff. Not much variety of food though.
There are no lockers but a large shelf divide into smaller compartments for your shoes/jackets. Be very lightly dressed for the jump. Overall...it is good fun.
Was very busy (on a Sunday), when we went the car park was full. Service isn't great, there was no guidance on when to go in. Also the cafe appeared understaffed. Food left room for improvement, the chips were mediocre at best. Overall the young kids (on average 5-12 years old) enjoyed the actual jumping experience.
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MegaJump Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 09:45 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 09:00 PM |
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