Quick Facts About Nail Spa
Nail Spa Place has both strengths and weaknesses based on the comments provided. In order to thoroughly analyze them, we will discuss the strengths and weaknesses separately.
Strengths:
1. Friendly and nice staff: Multiple comments mentioned that the staff at Nail Spa Place were friendly and inviting. This creates a positive atmosphere for customers and contributes to a pleasant experience.
2. Skillful nail services: One customer mentioned being satisfied with their acrylic nails. The person specifically commented on the shape, stating that they were slightly round. This indicates that the nail technicians have the ability to deliver the desired nail shape.
3. Minimal wait time: One customer mentioned having a short wait time of 1-3 minutes, which suggests that the salon is efficient and well-organized.
4. Artistic nail work: A comment praised a specific nail technician named Jasmine, stating that her hand-drawn nail art was amazing and perfect. This indicates that the salon has talented nail artists who can provide creative and unique nail designs.
Weaknesses:
1. Cleanliness issues: One customer commented on the salon's poor cleanliness, describing it as dirty. Another customer mentioned that the equipment used was not clean, with dirty clippers being used on multiple customers. This indicates a lack of proper hygiene and sanitation practices, which can raise concerns for customers.
2. Inconsistent service: Several comments mentioned that the service at Nail Spa Place was lacking. One customer specifically mentioned that the service was not great and that there was a rush during the manicure due to an influx of customers needing eyebrow services. In addition, another customer mentioned that their nails were uneven and that they had to file them themselves. These instances suggest that the salon may struggle with providing consistent and attentive service to all customers.
3. Lack of professionalism: A negative comment mentioned that a nail technician refused to do the customer's nails and spoke negatively about them in another language. This indicates a lack of professionalism and customer service skills, which can create a negative and unwelcoming environment.
4. Poor eyebrow service: Several comments criticized the quality of eyebrow services. One customer mentioned that the new owner, Ty's niece, did a poor job with their eyebrows, resulting in them having to seek immediate correction. Another customer mentioned that the new eyebrow technician lacked skills and made their eyebrows look amateurish. These comments suggest that the salon may struggle with providing satisfactory eyebrow services.
5. Pricing issues: One comment mentioned that there was a minimum fee of $12 for credit card usage, but this information was not clearly communicated to customers. This lack of transparency can create confusion and dissatisfaction among customers.
In conclusion, Nail Spa Place has several strengths such as friendly staff, skillful nail services, and minimal wait times. However, the salon has weaknesses in cleanliness, inconsistent service, lack of professionalism, poor eyebrow services, and pricing issues. Addressing these weaknesses will be crucial in improving the overall customer experience and ensuring customer satisfaction.
Best TL Reviews
The people were friendly and nice! I got acrylics and I was satisfied with them. They were coffins and were a little round. BUT during the process my thumb was cut and it burned and was sore for days.
Friendly staff, but not a great looking space (kind of dirty) and the service was not great. There were two customers in the salon, and three people working, and I still waited about 30 minutes to have a manicure. The person who performed it was nice, but was rushing because there was an influx of people needing eyebrows done. I ended up filing a couple of my own nails at one point when he walked to the back (they were very uneven), pointing out to him a couple nails in which he only painted half of, and even after that still ended up correcting a couple of the nails on my own after he walked away to do eyebrows.
I’ve been wanting to come here for years, I visit Sally’s so often but I just never got the time being a busy work from home mom. Anyway, I finally went 2 weeks ago and it was the BEST nail salon experience I’ve ever had. The staff was very friendly and inviting! I had a 1-3 minute wait time which was fine bc the waiting area is very cute. Ty did a perfect job on my nails, I’ll be back today in fact????????
I LOVE JASMINE ❤️❤️❤️ She always is so professional and so sweet , she does an amazing job and her art work is completely hand drawn ! Amazing , the quality of work is so perfect she listens to the way you want your nails and she delivers. She’s forward and straight to the point when it comes to prices and service . She’s just awesome she did a nude set with a hand drawn butterfly to the ring finger adding rhinestones ???? In love
Ty (the eyebrow guy) sold the store to his niece and moved to Florida. I found this out when I went in last month to get my brows done. I can’t remember his nieces name, but she said she does brows and Ty taught her everything she knows
I gave her the benefit of the doubt and let her do my brows. They looked awful.... no arch ...and she didn’t even tweez at all. I had to find someone that same day to fix them. The person that fixed them said she shouldn’t be doing brows. She said it looked like an amateur did it.
So, needless to say, I will never be back to Nail Spa.
If I could give a zero I would . This salon has by far the worst customer service in Columbus. The worst is Jasmine. Jasmine refused to do my nails bc I called her the wrong name (wow). Thinking she was joking, I waited and she proceeded to tell me that her husband will do my nails and she’s fine with the clients she has now. She even went as far as speaking in another language about me. I was in shock on how incredibly rude she was (and with no provocation on my part). It amazes me Because i was polite n kind to her (even when she failed to acknowledge me when i came in). Without a scene or further conversation, I left .
First time visit. Wanted to get my brows done. The gentleman was super fast which is good. Only down side is I failed to notice the $12min for credit usage. They didnt post a picture of the sign on their Google page.
The equipment they used was NOT CLEAN! He pulled out dirty clippers then proceeded to use the same dirty tools on my sister (who went right after me) that he used on me. He cut my fingers 4 times and they painted the polish over my nails onto my skin. I have never had such a terrible nail experience.
Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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