Quick Facts About Natural Hair Solutions
Natural Hair Solutions has several strengths that are evident from the comments provided. Firstly, the salon is recognized for its excellent customer service. Clients appreciate the friendly and helpful staff who make them and their children feel comfortable during their visits. This positive experience encourages repeat visits and referrals, which is beneficial for the salon's reputation and growth.
Another strength of Natural Hair Solutions is the cleanliness of the salon. Clients appreciate the neat and clean environment, which enhances their overall experience. A clean and organized salon creates a professional and hygienic impression, which is crucial for any business in the beauty industry.
One of the standout strengths mentioned in the comments is the expertise and skill of the technicians, particularly Ms. Lorna. Clients praised her for providing the best hair wash and massage experiences. This indicates that Natural Hair Solutions has experienced and knowledgeable staff who excel in their specific areas of expertise. This expertise is essential for delivering high-quality services and ensuring customer satisfaction.
The salon also receives praise for its owner, Novia. She is described as amazing and is highly recommended by clients. The positive perception of the owner reflects positively on the overall reputation and professionalism of the salon. Novia's skills and expertise in handling locs have made Natural Hair Solutions a preferred destination for clients who require loc maintenance and styling.
One aspect that may be considered a weakness of Natural Hair Solutions is the inconsistency in pricing. One client mentioned being charged more than originally told by the owner. This inconsistency may lead to dissatisfaction and a loss of trust with clients. It is important for the salon to ensure transparency in its pricing and communicate any changes or adjustments clearly to avoid disappointing clients or making them feel taken advantage of.
Another weakness mentioned in one comment is the issue with appointment scheduling. The client had made an appointment two weeks ahead but was informed on the day of the appointment that there was no record of it. This lack of organization can create frustration and inconvenience for clients, potentially leading to negative reviews and a loss of clientele. It is essential for the salon to address any issues with its appointment management system to ensure a smooth and efficient scheduling process.
Additionally, there is a complaint about perceived favoritism towards people of Jamaican descent. The client suggests that the salon caters more to Jamaicans and does not treat all customers equally. This perception of preferential treatment can create a negative reputation for the salon and discourage potential customers from visiting. It is crucial for Natural Hair Solutions to ensure that they treat all customers equally and provide an inclusive and welcoming environment for everyone.
In conclusion, Natural Hair Solutions has several strengths that contribute to its positive reputation. These include excellent customer service, a clean and organized salon, and skilled technicians like Ms. Lorna. However, there are areas that the salon can work on to improve its weaknesses, such as maintaining consistency in pricing, addressing appointment management issues, and ensuring equal treatment of all customers. By addressing these weaknesses, Natural Hair Solutions can further enhance its reputation and continue to provide high-quality services to its clients.
Best TL Reviews
my kids first time getting they hair done and they loved it every lady in there was very nice and helpful will most definitely be bring my kids back
Natural Hair Solutions salon is neat and clean. My technician, Ms Lorna, gives the BEST hair wash! I have Sister Locs, mid-back length, and Ms Lorna washed my locs and massaged my scalp masterfully!
$$$. 1 year 2 months ms Lorna has been her loctician.
Mrs. Lorna has the best customer service. The entire salon has a peaceful vibe.
My 1st encounter was a let down because I was told one price by the owner who saw my hair and the day of my appointment i was charged more than what was told by the owner. I gave it a 2nd try but was an epic failure. Made my appointment two weeks ahead and the day of appointment they said I didn't have one. They replaced my appointment. Not customer friendly. Guess they carter yo their people Jamaicans. All natural hair are equal and deserve respect too. NO STAR BUT HAD TO CLICK ON ONE TO POST. THEY SUCK BIG TIME
I’ve been wearing locs for over 15 years and Natural Hair Solutions is the best salon I’ve ever been to. Novia is the owner and she’s amazing!
Simply the best... I took my 4 year old son in to get his hair twisted, his final words were "this is the best day ever! I love my hair!" Andrise did an amazing job on my sons head. Clean and positive atmosphere, beautiful staff, and they all work sufficiently. I would definitely recommend this place????????
Love Novia! My hair always looks Great leaving her shop. I also enjoy getting my hair washed from the ladies here, very relaxing. Once my son turns 3 maybe 3 and a half I'll start bringing him to Novia to get his hair twisted and treated.
Place Pictures
Natural Hair Solutions Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
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