New Escape Nails Day Spa

+1 831-454-8659

849 Almar Ave, Santa Cruz, CA 95060 United States of America

Open Today: -

Quick Facts About New Escape Nails Day Spa

New Escape Nails Day Spa is a nail salon that has received both positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, let's analyze the comments provided.

Strengths: 1. Fast Service: One client mentioned that they were able to get an acrylic set done in just 20 minutes. This indicates that the salon is efficient and can accommodate customers who are in a hurry. 2. Affordable Price: Customers mentioned that the prices at New Escape Nails Day Spa were reasonable, such as $45 for a gel manicure. This affordability may attract budget-conscious individuals. 3. Polite Staff: Despite some negative experiences, clients generally mentioned that the staff at the nail salon were nice and polite. This suggests that the customer service is generally satisfactory.

Weaknesses: 1. Poor Quality of Services: Several customers reported issues with the quality of the nail services provided. These issues include peeling gel manicures, thin and easily broken dip nails, and crooked acrylic nails. This indicates a lack of attention to detail and skill, resulting in unsatisfactory results. 2. Rushed Service: Some customers mentioned that the nail technicians appeared to rush through the services, resulting in sloppy and unsatisfactory outcomes. This lack of attention and care may contribute to the subpar quality of the nail services. 3. Unsanitary Practices: One customer expressed concerns about the cleanliness and sterilization of the tools at New Escape Nails Day Spa. This lack of proper sanitation can lead to infections and health risks for customers. It indicates a potential failure on the part of the salon to uphold safety and hygiene standards. 4. Inconsistent Procedures: Another issue mentioned by clients is the inconsistency in following COVID-19 protocols. This raises concerns about the salon's commitment to providing a safe and healthy environment for customers.

Given the feedback provided, it is clear that New Escape Nails Day Spa has several weaknesses that may outweigh its strengths. The poor quality of services, rushed service, unsanitary practices, and inconsistency in following safety protocols are significant concerns that could deter potential customers.

Improvements are necessary in order for the salon to gain a positive reputation and attract loyal clientele. Measures such as ensuring skilled and experienced technicians, focusing on attention to detail, implementing proper sanitation procedures, and strictly adhering to safety protocols would address the weaknesses identified.

In conclusion, New Escape Nails Day Spa needs to make significant improvements in order to provide satisfactory nail services to its customers. The salon must prioritize quality, attention to detail, hygiene, and customer satisfaction in order to overcome the negative feedback and establish a strong reputation in the industry.

Best TL Reviews

I never leave bad reviews but literally the day I got my gel manicure it started peeling. It also looks super sloppy as they were rushing through my manicure I'm definitely going to have to go get them fixed. Rethink going here.

I went there tonight and got there at 5:40 and got an acrylic set and was done by 6 in pretty sure acrylics done right don’t take 20 mins won’t go back again

I went here a week ago to get dip nails which usually last me 3-4 weeks. These lasted me a week. I spent $40 to get a thin coat of clear dip which they just put gel over the top. Since they were so thin they broke the next day. The 4 that are left are also lifting already. I also had an appointment which I arrived to early and still waited 40 minutes. Absolutely the worst nail place I’ve ever been to. The people were nice but they did an awful job.

I would give them 0 stars if it let me. I called before I came in to make sure that they knew how to take off dipping powder. They said yes and that it would cost $5 (the normal amount). A lady started using the drummel and cut my cuticle/finger on every nail she worked on. Then a man took over and cut me a bunch of times too, when I flinched he didn't even react. I didn't let them do anything else, not even a clear coat. He then charged me $10!?? Which would be ridiculous even if they hadn't cut me 5 times. Luckily because I had called about the price earlier, I was able to pay the $5. I was honestly expecting them to charge me less than $5 because of all the pain I endured, it was shocking that they tried to charge me double, not to mention my nails have never looked worse. My boyfriend's words: "You usually overreact but those are gross", that's how you know it's bad. Not going to be going back.

Unless the management changes, please don't go here. I got infections in two nails after a simple manicure. It's very painful to have an abscess under your finger nail, let me tell you. I had to get it lanced and be on antibiotics. The manager is a gentleman who slouches on his phone and takes the cash from the manicurists. The manicurist who did my nails was very unhappy. She set her phone up and watched videos while she did my nails. They do not follow covid protocols, and I now realize the tools were not properly sterelized. I should have said something, but I am too polite or too shy, so I am trying to redeem myself here. The chairs are comfortable, but please choose a safer place to have your nails done.

Overall, not a bad experience. I had two and a half issues. Firstly the woman accidentally cut my cuticle and accidentally cut my finger tip. I said I was bleeding and she said "sorry" and did not apologize profusely. Also she didn't file the underside of my nails, which they usually do to get rid of the excess acrylic. Also the nails were not very symmetrical or very aesthetically pleasing. Mostly I'm giving 3 stars for making me bleed twice.

She did a really good job. $45... worth it.

overall, the nails are pretty nice. The color and experience was fine. There was none of the extra lush stuff (like hand baths or lotion, just went straight into cutting the nails) but that’s not a big deal. I paid 35$ for gel acrylics. They look a little janky. The tips of nails have access glue on them and the nails are pretty thick. A few are also a bit crooked. My experience and the finished look are very okay, i probably won’t come back just because i like the place across the street more and this place was very moderate.