New Jumbo takeaway

+44 28 9086 1891

173 Doagh Rd, Whiteabbey, Newtownabbey BT36 6AB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About New Jumbo takeaway

New Jumbo takeaway place has both strengths and weaknesses based on the comments provided. It is important to consider these comments and evaluate the overall quality of the establishment.

Starting with the strengths, many customers praise the food at New Jumbo. Comments such as "Lovely Chinese love everything iv ever had" and "Absolutely disgusted at their service" show that some customers are pleased with the taste and quality of the food. This indicates that the chefs are skilled at creating delicious Chinese dishes that leave a positive impression.

In addition to the food, the portion sizes are described as generous. Customers mention that the portions were "extremely generous" and the chow mein had "great portion sizes." This is a significant strength as customers value getting their money's worth, and generous portions can leave a lasting positive impression.

Another strength of New Jumbo is the reasonable prices. Reviewers mention that the prices are "shockingly fair" and "very reasonable." This can be a major advantage as customers are more likely to frequent a place that provides good value for their money. Offering affordable prices can attract more customers and encourage repeat business.

The Satay chicken skewers are highly recommended by a customer, indicating that the restaurant has standout dishes. This suggests that there is a level of consistency in the quality of the food, as multiple dishes are mentioned as being "perfect."

Moving on to the weaknesses, there are concerns regarding the portion sizes of the chips. One customer mentions that when ordering two sausages, they only received five chips every time. This could be seen as a weakness as customers may feel that they are not getting enough chips with their order. While some customers may not mind this, others may find it off-putting. Offering larger portions of chips or adjusting portion sizes to be more consistent could address this concern.

There are also complaints about the delivery service. One customer mentions that their food arrived over an hour later, not warm, and far from what they expected. This suggests a lack of consistency in delivery times and quality. It is important for a takeaway place to ensure timely and warm deliveries to provide a positive experience for customers. Addressing these delivery issues could greatly improve customer satisfaction.

Customer service is another area of weakness, with complaints about rudeness and lack of understanding. One customer mentions being treated rudely by a female staff member on the phone. This can have a lasting negative impact on customers and deter them from ordering again. Training staff to provide a better customer service experience could greatly improve customer satisfaction.

Finally, there is a complaint about the quality of the curry chip, with the central part of the chips being hard and not crispy, and the curry sauce not being nice. This indicates that there may be inconsistencies in the quality of certain dishes. Maintaining consistency across all menu items is crucial to ensure customer satisfaction.

In conclusion, New Jumbo takeaway place has strengths in terms of delicious food, generous portion sizes, reasonable prices, and standout dishes. However, there are weaknesses regarding the portion sizes of chips, delivery service, customer service, and inconsistencies in dish quality. By addressing these weaknesses, New Jumbo could greatly improve customer satisfaction and loyalty, leading to a thriving business.

Best TL Reviews

Lovely Chinese love everything iv ever had only problem is when u order 2 sausages u only get 5 chips yes 5 chips every time which has now put me of ordering again as every where else gives u a handful ino it sounds meaningful but hate wasting food so dont want to order a full chip but i do love jumbo sorry wong the chef and owner xx

Seriously though... you HAVE to try this place! Portions were extremely generous, prices were shockingly fair, and the food was absolutely delicious! Highly recommend the Satay chicken skewers, but everything we ordered was perfect, great service! #yougottaeathere

Nice place good food service is ok for takeaway..

I ordered a delivery earlier today at 22.14 & was informed it was not too busy & my order would not be long. This was far from the truth!.. my food arrived over an hour later, not warm, and far from what I expected. Why was I told one thing & the opposite happened?.. it stinks of greed as the delivery driver explained that everyone complained because too many orders were being taken. IT WILL BE MY LAST ORDER WITH NEW JUMBO! NOT GOOD ENOUGH!

Excellent Chinese take away. The food was good portions and the curry is really nice here. The price was very reasonable and the staff were friendly. Would definitely recommend this place to get a Chinese dinner in. I will be back myself.

Absolutely disgusted at their service. Told 45 minutes for delivery so I ring after waiting an hour and a half to be told it’s not even out for delivery. They couldn’t even give a discount of £1.80 for waiting for so long. If I wasn’t so hungry I would have cancelled it, (not because they refused discount but more because I was hungry). In total, 2 hours for my food that should have been about 45 minutes. Then the customer service on the phone from the female was very rude when I said I wouldn’t be using them again and she just said ‘yea ok’ then she put the phone down. A lesson in customer service skills wouldn’t go amiss.

One of the nicest chow meins I've ever had! Great portion sizes too. Value for money! ????

Bought a Curry chip on Sat night. Chips were not cooked, hard in center and not even crispy, curry sauce was not nice. Dumped most of it in bin.