Starbucks

+44 28 7136 8113

Bridge St, Londonderry BT48 6XY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

with their personalized birthday cups and decorations. The staff went above and beyond to make her feel special, and even sang her a birthday song. It definitely made her day!

The Starbucks at this location is always clean and well-maintained. The baristas are efficient and friendly, and they always have a smile on their faces. The atmosphere is welcoming and cozy, making it a great place to relax and enjoy a cup of coffee.

One of the strengths of this Starbucks location is their wide variety of options for lactose intolerant individuals. It can be difficult to find lactose-free options at other coffee shops, but Starbucks offers a good selection of non-dairy milk alternatives. This is a major advantage for those with dietary restrictions.

However, one weakness that I have noticed is the lack of social distancing measures in place. The waiting area is small and crowded, and it can be difficult to maintain a safe distance from other customers. This can be a deterrent for those who are concerned about their health and safety during the current pandemic.

Another weakness is the inconsistency in the quality of their drinks. While some customers may enjoy the signature hot chocolate, others have noted that it has tasted watery and lacking flavor. This inconsistency can be disappointing, especially for long-time customers who have come to expect a certain standard of taste.

Additionally, there seems to be a lack of attention to detail when it comes to serving customers. Customers have reported receiving their drinks in takeaway cups even when they specified that they were sitting in. This lack of communication and attention to customer preferences can be frustrating and may lead to a negative overall experience.

One customer had a particularly bad experience with their take away coffee, as the lid was not properly secured and the entire drink spilled all over them. This kind of incident can be not only inconvenient but also potentially dangerous if the hot liquid comes into contact with the skin. It raises concerns about the attention to detail and quality control processes in place at this Starbucks location.

On the positive side, many customers have praised the friendly and efficient staff, as well as the quick service. They have also highlighted the cleanliness of the sitting area and the appealing display of food. These strengths contribute to a positive overall experience and make customers want to return.

Finally, the location of this Starbucks in the heart of the Foyleside shopping center is a major advantage. It attracts a good amount of foot traffic and creates a vibrant and bustling atmosphere, which some customers enjoy.

In conclusion, while this Starbucks location has its strengths such as friendly staff, quick service, and a wide variety of options for lactose intolerant individuals, it also has weaknesses such as a lack of social distancing measures, inconsistency in drink quality, and a lack of attention to detail in serving customers. These weaknesses can detract from the overall experience and may need to be addressed in order for the Starbucks to maintain a strong reputation.

Best TL Reviews

Immer super !!

My granddaughter and I stopped in here for coffee today, it’s been newly renovated, place looks great, just love their coffee!!!!

Pleasant venue and good selection for the lactose intollerent. There was a bit of a queue and social distancing was disregarded. The waiting area does not lend itself to social distancing. A table service would alleviate some of the problem but there would still be a lot waiting for take away drinks.

I love the signature hot chocolate and have for years but recently it has tasted watery and lacking that rich flavour if I wanted a bog standard hot chocolate I would have made one a home.

Sitting in but given takeaway cups but others have mugs. Didn’t ask whether sitting in or not until I said I was sitting in and then member of staff asked was the drinks still ok in a takeaway cup? Asked for a cookie, handed it in a bag. Wouldn’t rush back for the lack of service and the lack of asking the customer a few extra questions

Went over today to get some take away coffee. Coffee was in two cups for some reason and the lid wasn't put on properly (i didn't know it wasn't on. I assume because the edge of 2nd cup was in the way). Sat down in the car and pretty much the entire coffee went flying out of the cup due to the lid not being fully clicked in!! My lap was then greeted with HOT coffee. Had to still do grocery shopping before driving 35min home so ended up having to walk around in wet, stained, smelly trousers. How hard is it to push the lid down to make sure it's secure before handing it to a customer???

Staff always friendly and drinks all made in good time. All food displayed looks great, sitting area is kept clean and clear to a high standard. Visit regularly and never disappointed. In the heart of Foyleside shopping centre, there is a fantastic atmosphere.

Amazing customer service. It was my daughter's birthday and made it extra special as she is obsessed with Starbucks