NGL's Fish & Chips

+44 1268 655505

99C London Rd, Rayleigh SS6 9AX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About NGL's Fish & Chips

NGL's Fish & Chips place, based on the comments provided, has various strengths and weaknesses.

Starting with the strengths, one recurring positive aspect mentioned in the comments is the friendly staff. Customers appreciate the interactions they have with the staff members, emphasizing that they are always friendly, welcoming, and provide good service. This is an important strength for any business, as good customer service can greatly enhance the overall dining experience and promote customer loyalty.

Another strength highlighted in the comments is the reasonable prices. Customers appreciate the affordability of the fish and chips offered by NGL's. This can be a major advantage, particularly in a local chip shop, as it attracts customers who are conscious of their budget. By offering reasonable prices, NGL's is able to cater to a wider customer base and potentially increase its customer retention.

The quality of the food served at NGL's is also mentioned positively in the comments. Customers mention that the chips are not soggy or overcooked, indicating that they are cooked to a suitable texture. Additionally, some customers specifically mention that the fish is lovely, hot, and delicious. This demonstrates a strength in terms of the taste and freshness of the food served at NGL's.

Additionally, the comment about the shop being busy indicates a positive aspect of NGL's. Customers mention that the shop is always bustling with customers, implying that it is popular and has a good reputation among locals. This can be seen as a strength, as a busy establishment is often perceived as a sign of quality and can attract more customers through word of mouth.

Moving on to the weaknesses, one recurring complaint mentioned in the comments is regarding the quality of the chips. One customer specifically states that the chips were too pale and had bad bits in them. This indicates that there may be inconsistency in the cooking of the chips, with some batches being subpar. This weakness can impact the overall dining experience and potentially deter customers from returning.

Another weakness mentioned in one of the comments is the limited space available in the shop for waiting customers. This can be seen as a drawback, as customers may find it inconvenient to wait for their orders in a cramped space. Providing adequate waiting space can contribute to a more comfortable dining experience and improve customer satisfaction.

One negative comment regarding the food quality and customer service stands out as a significant weakness. The individual implies that the food served at NGL's is of extremely poor quality and that the customer service is disrespectful and damaging to Just Eat's reputation. This particular comment raises concerns about the consistency of food quality and the attitudes of the staff members. If multiple customers have similar experiences, it can harm the overall reputation of the establishment and lead to a decrease in customer loyalty.

In conclusion, NGL's Fish & Chips place has several strengths, including friendly staff, reasonable prices, good all-round chips, and a bustling establishment. However, there are also some weaknesses, such as inconsistent chip quality, limited waiting space, and concerns regarding food quality and customer service. It is important for NGL's to address any weaknesses and continuously improve in order to maintain customer satisfaction and loyalty.

Best TL Reviews

Good local chip shop , with reasonable prices, staff always seem friendly, chips are a good all-rounder not soggy and not overcooked

First time ordering on the website for delivery (after receiving a flyer) and it was fab. Lots cheaper than ordering through just eat, delivered in 30 mins, great portions. Thanks.

Lovely fish and chip shop, with all the usual stuff on the menu. Friendly staff. A small shop with limited place to wait for your order though the prices are reasonable.

Loved the fish but chips were too pale and had bad bits in, sorry.

Always friendly and clean and the food is really lovely and freshly cooked.

Thank you

very busy.. there is a reason for that...Go and try it..you won't be disappointed...Actually asked them to stop apologising for the length of time I was waiting.

Had a lovely chat with owner and lovely female employee. Food was hot and deliscious. Ty

This establishment has extremely poor food and even worse customer service.

If I was able to attache images of said poor quality food I would, I've worked and managed fish and chip shops for years.

I also have twenty plus years experience of being self employed.

I have NEVER spoken to a customer with the distain in which the management spoke to me...!! Disgusting service...!!

And is truly damaging to Just Eats reputation.

I wouldn't eat from this establishment again if they were paying me..!!

As a former proprietor myself I would kindly suggest the current proprietor of said shop offer (demand) his staff take a customer awareness course, the current staff are loosing the establishment business.

I'm an ex Taxi driver/proprietor from the same town and word of mouth can be the very best or very much the worst kind of business..!! Especially in a small town like Rayleigh, bad advice will travel fast.