Oceans Delight

+44 20 8505 6978

620 Chigwell Rd, Woodford, Woodford Green IG8 8AA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Oceans Delight

Oceans Delight has several strengths and weaknesses, as mentioned in the comments provided. In terms of strengths, many customers highlight the friendly and hardworking staff, particularly the girl who took one customer's order. This is important as good customer service can greatly enhance the dining experience and encourage repeat visits. Additionally, the quality of the food is generally praised, with several customers recommending the Doner kebab, fried cod fish, and chips. The best chips one customer ever ate and the generous portion of chips provided at this fish & chip shop are particularly noteworthy.

Furthermore, the pricing is considered decent by one customer, which is important in attracting and retaining a customer base. It is also mentioned that the owner is a decent hardworking guy from the community, which may contribute to a positive local reputation.

However, there are also weaknesses that need to be addressed by Oceans Delight. One recurring issue is the attitude of a particular older staff member, who is described as moody and aggressive. This negatively affects the overall customer experience and gives the impression that the staff is unhappy. It is suggested in one comment that perhaps the wage is not enough or there are other factors contributing to their dissatisfaction.

Another issue raised by a customer is the waiting time for their order. While they were willing to wait for 10 minutes, the customer was disappointed with the inefficient use of the fryer, frying one portion of chips at a time. This waste of gas and fat is seen as a problem. Moreover, when the customer tried to change their order, the old man became angry and provided a small portion of chips with two sausages, charging the same price as a large chips with two sausages. This incident made the customer feel insulted and could potentially deter them from returning.

Another customer mentioned that the food quality was awful, specifically mentioning burnt sausage in batter and bad chips. This indicates a lack of consistency in the food preparation and highlights the need for quality control measures.

Furthermore, some customers express dissatisfaction with the appearance and size of the food. One customer noted that the kebab looked small and the chips looked frozen, while another commented that the shish was chewy and would have preferred it cooked for longer. These comments point to potential issues with portion sizes and food preparation techniques.

In conclusion, while Oceans Delight has strengths such as friendly staff, good quality food, and decent pricing, there are also weaknesses that need to be addressed. These include addressing the attitude of the older staff member, improving efficiency in the kitchen, ensuring consistency in food quality, and addressing concerns about portion sizes. By addressing these weaknesses, Oceans Delight can enhance the overall customer experience and retain their customer base.

Best TL Reviews

Girl who took my order was really nice to me and she worked very hard as at the time she was there all by her self. Their Doner kebab was great. I also recommend their fried cod fish.

Best chips I've ever eaten. Great fish as well.

Food is good (not sure about the Doner ), pricing is decent. the only problem is that the staff does not seem to be happy. Especially the old gentlemen who is usually moody and aggressive at times. I am thinking is their wage not enough or is it simply the life :)

I asked for a large chips and I was told to wait for 10 minutes. No problem I waited. (One thing I do not understand the huge range frier was working and they were frying one portion of chips a time. I think this is the waste of gas and the fat) anyway at the end of my wait I asked if I can change my order to a large chips with two sausages in butter. The old man got angry and he put the chips back in the ranger and started serving other customers. I asked him what was wrong why can’t he simply add two sausages. He then, gave me two sausages and a very small portion of chips (probably the deal portion as I got the idea of getting sausages from there.. I did ask for a large chips and two sausages though) eventually he wanted to charge me the price for a large chips and two sausages in butter. I felt being insulted and kept my thoughts to myself. I just told him the portion is small so paid him the normal price. I have been going to this place for many years and overall I am happy with the staff and the quality of the food etc. owner is a decent working guy from the community.

My suggestion to the owner who I have seen several times, can you please either talk to this gentlemen or replace him as this will cost you customers.

Thanks

Awful food the oil must have been months old burned sausage in batter and the yuk chips - stay away

Easily the best fish and chips in the area. Friendly staff, portions are generous, taste nice and a reasonable price. I usually like Haddock and Plaice and they always seem to have these if you request them.

Shish was a bit chewy. I would've preferred it cooked for a little longer.

This is my favourite fish & chip shop in the area. Always tasty and very generous with the portion of chips. The staff there are friendly and the place is clean. Highly recommended.

Chips looked like frozen ones from aldi and kebab large looked small when I asked is this a large he said because I asked for salad separately it just looked small then he walked off .

I wasn't surprised when I asked for chips he had to look up at the price . Won't be going there again .